UPDATE: NOVEMBER 2023 Hubby and I were invited back to offshore being given a voucher to rectify the Mother’s Day fail from the review below. All and all they were kind and handled us well. The food is good here and the drinks are ALWAYS delicious. The atmosphere was a little chilly and the hostess tried her best to accommodate us because of it. The manager came by and introduced himself and said he was aware of us coming. Sean (the General manager) was extremely attentive via email to ensure this review was properly addressed. I appreciate all the effort they put into having us try them again. Thank you. If you’ve never been to Offshore. The view is to die for. It’s worth a try. I live by the motto I’ll try anything once. Except offshore… I tried them twice😆

PICTURES FROM 2nd visit: -PIZZA (B+) -SALAD (B-) nothing special -Espresso Martini (A+) -OYSTERS (A)

ORIGINAL REVIEW: I had been eagerly anticipating my visit to the Offshore restaurant at Navy Pier, ever since my husband's company hosted an event there. The enchanting view from the venue had me hooked at first sight. So, I booked a table for Mother's Day 2023, intending to share a memorable meal with my daughter, sister, and mother.

We arrived early at 1:05 PM for our 1:45 PM reservation, and the host graciously allowed us to sit at the bar until our table was ready. The bartenders, Vincent and Jasmine, were absolutely stellar - attentive, knowledgeable, and friendly. Vincent even suggested we might prefer to stay at the bar, an offer we should have accepted in hindsight.

By 1:40 PM, I noticed the restaurant clearing out and asked my daughter to check on our reservation. Sure enough, our table was ready. However, from that moment, our experience took a downward turn. Although we reached our table at 1:45 PM, no one greeted us for a long time. Despite asking three different staff members to find our waitress, we were left waiting in silence.

At 2:05 PM, after 20 minutes of waiting, I had to call out to a waiter clearing a nearby table to get some attention. Given the premium prices of the drinks, I expected a warm welcome at the very least. This lack of attention was a disappointment, especially on Mother's Day, a day meant for relaxation and celebration.

The waiter who wasn't initially assigned to us took our order and returned shortly to inform my sister that her choice of wings wasn't available as it was on the dinner menu. She settled for steak and eggs, scrambled. However, the waiter returned to clarify her order again, even though he had just noted it down.

When our food finally arrived, the eggs were poached, not scrambled. Strangely, another waiter brought the wings that were supposedly unavailable. We also never received the six oysters we ordered. Open Table had promised a bouquet of flowers for all mothers dining at Offshore on Mother's Day. I only spotted these bouquets when I was at the host stand, voicing my concerns about the poor service and indifferent attitudes of the staff, with the exception of the two bartenders.

It's a shame because the food and drinks were truly exceptional, and the bright ambiance with the stunning view made for a potential perfect dining experience. However, the service was deeply lacking, a 2 out of 10 at best, and that too mainly thanks to Vincent's efforts.

On special occasions such as Mother's Day, I believe it's crucial to ensure top-notch service. We felt ignored and neglected, despite shelling out more than $250 for a brunch for four. At that price, a simple greeting from the waitress within five minutes of seating should be a given.

Unless required for a company event, I won't be returning to this establishment. It's unfortunate because the potential for a splendid dining experience is there, but the service was a letdown.