Kilwins Ice Cream - Chocolate - Fudge — Restaurant in Chicago

The store has nice layout but very unprofessional. I can't say it's all the employees fault because the store is ran by kids. I drove about 35 minutes to this location to get taffy apples for my little sister to be disappointed by the lack of leadership which lead to a return that could not be processed because " mom was not in".

The young lady who was over the store, the errors I observed like rolling eyes, or sighing when my sister wanted to pick out the type of apple and cutting the apple un proportionally could be overlooked but I had concerns when it was time to process my return, I had to call back on 3 separate occasions on 3 different days because "mom was not in. "

I will commend the young lady tried her best within her scope to salvage the issue of refunding the apples. The reason for my return was due to the fruit itself was not sweet. Since the apples were like 15 a piece, we wanted good quality since we didn't buy at the grocery store . Therefore we decided to return .

The young lady did offer us the option to get something else but since our purchase was specifically for apples ,I requested a refund. If the service was exceptional it would've left such a lasting impression we prob would've kept the apple just to support once we learned it was a black owned business.

I'm leaving a review as every business owner especially being black owned takes pride in running their business & wants to ensure it's ran well that exceeds expectations . Also as a small businesses owner, even with multiple locations you take pride in delivering a service hat builds rapport and long term associations with high quality of service, even if a competitor is cheaper, near and more convenient you're choosing to go to a business due to wow experience, magic moments which demonstrates shared values & objectives that money can't buy. High quality service can't be bought . So I hope the owner "mom" sees this so she can get the right leadership , training and direction needed for the success of the guided development of her successors character, personal and professional development.

More Grace &...

Where do I even begin to describe the wonder that is Kilwins? From the moment I stepped foot into the store, I was greeted by a sensory overload of sights, sounds, and smells that left me feeling like a kid in a candy store – quite literally! The colorful displays of chocolates, candies, and ice cream treats were enough to make my mouth water, and I couldn't wait to dive in and explore everything they had to offer. As I made my way through the store, I was struck by the sheer variety of treats available, from classic favorites to innovative new creations that piqued my curiosity. And let's not forget about the taste – oh, the taste! Each bite was a symphony of flavor, with layers of richness and complexity that left me craving more. But perhaps what impressed me the most was the level of service provided by the staff. Despite the store being busy, they took the time to greet me with a smile, answer my questions, and make personalized recommendations based on my preferences. Their passion for their craft was evident in every interaction, and it made my visit all the more enjoyable. Kilwins isn't just a store – it's an experience, a celebration of all things sweet and delicious. I left feeling like I had just embarked on a magical journey, and I can't wait to come...

Kilwins is a true treasure trove of sweetness and delight! From the moment I walked in, I was greeted by a symphony of flavors and aromas that set my taste buds tingling with anticipation. The store itself was a feast for the eyes, with rows upon rows of colorful candies, decadent chocolates, and creamy ice cream beckoning me to indulge. As I made my selections, I was impressed by the quality and craftsmanship evident in each and every treat. From the velvety smoothness of their fudge to the rich, creamy texture of their ice cream, every bite was a revelation. But what truly stood out to me was the warmth and hospitality of the staff. They went out of their way to make me feel welcome, offering samples, answering my questions, and ensuring that my experience was nothing short of exceptional. Kilwins isn't just a store – it's an experience, a journey into the wonderful world of sweets and treats. I left with a smile on my face and a bag full of goodies, already counting down the days until...