Hobby Lobby — Attraction in Chino Hills

I had the worst experience at this hobby lobby with not one manager, but several. I came in to return an online item which had directions on the invoice that I could return it in store to the original form of payment, when the associate notices it’s an online return she tells me I think the policy has changed let me find out. She asks a manager who proceeds to ask another manager, then several managers/associates are all standing at the first register telling me that the policy changed and that I can only get store credit. As the line is building up I start getting harassed by the customer behind me, just to make this all the more pleasant experience. It would have been nice if they had opened another register and pulled the customer behind me so that I was not being accosted and embarrassed having all these managers/associates argue with me over a return as the line grows. They did not once look at my invoice even though I asked them to repeatedly, or offer to check with corporate if there were any other options since this was a new policy (that obviously not all of them knew about). They kept repeating to me that I needed to call the 1-800 customer service number or get store credit. I left and called customer service and got bounced around to 4 different people who I had to explain my situation to over and over again before I was able to get an exception made for my return. I did not want store credit for a place that has workers who provide horrible...

Mayra Mayra MAYRAAAAA you are A MISERABLE MISERABLE person. I lost a loved one before the 4th of July holiday and wasn't in the right state of mind to set up anything i had anymore so it all just sat there and went to waste, I finally mustered up the energy to come return my stuff and a few things didn't have the tag on it for the price but everything was unused and one manager refused a couple of things because the original packaging was missing but NOWHERE IN THE POLICY does it State that it HAS TO HAVE THE TAGS ATTACHED TO IT. NOWHERE. On the receipt it says that they value their customer satisfaction and that couldn't be FURTHER from the truth. Mayra came up to the register mid transaction talking about "what are you doing?" To the cashier as if she was blind and couldn't see she was doing a return and the cashier said she was doing a return then she started telling me NO! You can't return any of this! There's no tags! I said where does it say In the policy it needs to have the original tags and she started reading it, then read the receipt and LOW AND BEHOLD IT DOESNT SAY THAT BUT SAID SHE CAN REFUSE MY RETURN!!!!!!!! I HAVE MY RECEIPT AND THE ITEMS. I'm missing a TAG so she couldn't return it even though it didn't state that anywhere ??? She even ARGUED WITH ME IN FRONT OF MULTIPLE OTHER CUSTOMERS HOW UNPROFESSIONAL AND DISGUSTING. She needs to be demoted she does not, by any means uphold to the hobby lobby standards of "valuing customer...

For some reason only at this Hobby Lobby the employees look at me like if I'm going to steal from their store like if I want to steal a $10 model car kit LOL these employees and managers there at that store are a joke anyway if you're Mexican and have tattoos all over your arms don't go there they are quick to judge you even the little young whiteboy employees they're like trained to watch out for young Mexicans with tattoos like we're all thieves or something it's ridiculous when I go into my Hobby Lobby in Temecula which is down the street from my house my go in there all the time they never look at me like that like I said it starts with the manager or the person in charge of that store telling their employees how to go about certain situations anyways I will file a complaint sometime soon 2 corporate office I just need to go back in there and get some names so that way I could pinpoint exactly who it is I'm sure there's a few good employees in there so I can't just classify them all like they classify all us Mexicans with tattoos LOL as thieves anyways I really don't like to do reviews or anything like that but I had to on this one they made me feel very uncomfortable every aisle I went to they were there just standing around making me feel very uncomfortable I roamed around the store and sure enough like a shadow there was an employee LOL enough of this stay away from this store if you don't want to feel uncomfortable...