Cincinnati Children's Hospital Medical Center — Attraction in Cincinnati

Cincinnati Children's doesnt care about mentally ill children. They're treated like an inconvenience, and when you speak up about their treatment; you're provided adult medication services/resources because you must CLEARLY be mentally ill to NOT agree with your childs treatment plan and their inpatient stay. My Son stayed at the College Hill inpatient unit for 7 days. He was discharged without being stabilized, simply because they did not want to deal with him any longer. His room was filthy every time I visited. His bathroom toilet was never clean, sink was never clean, bed sheets were never cleaned. They never did his laundry for him.. mind you he is 10 years old. He was constantly given melatonin, instant release medication almost daily, crumbs all over his floor and bedding.. arts and crafts everywhere. You would think there would be more supervision and help for a mentally ill CHILD WHO IS TEN YEARS OLD. Obviously he is struggling! They made a behavior plan for him, implemented it for 1.5 days, and to mt surprise when I came to visit him; they told MY TEN YEAR OLD CHILD he was going to he discharged the next day. When the day before last, the social worker said he was nowhere near stabilized for release. They did not inform me. The nurse, who talked to me like I was a child, told me that they did call to inform me but oddly enough, I never got a voicemail? Ohhhh, the phone number was not updated. But I updated it with the registration, intake, social worker and every person I spoke with during his 7 day stay. Why would you tell a child this before speaking with the mother or father first? After seeing the state of his room, feces smeared on the wall, pee in the toilet, rhe magnetic door in the pee filled toilet, clothes in the shower sopping wet.. I took him home. What would be the difference between that day and the next? The behavioral health technicians and specialists are there for a paycheck. They'd sit in the hallway, texting on their cell phones. Yes, their personal cell phones. Not the cell phones to communicate with other staff members with. There was only ONE person who engaged with my son, and felt happy to do so. After that stay, I decided to remove my Son from the care of Psychiatry at Cincinnati Childrens. Skye Willen was his provider and when I told her that my Son needed help, she decided we should start at a SLEEP STUDY. A sleep study. A child who is clearly struggling with medication management, needs a sleep study? Interesting. I removed my child from her care and brought him back to our hometown. Mind you, I was driving over an hour each way to get him HELP. They couldn't provide him with PHP, IOP, the therapist was a licensed independent social worker who couldn't have cared less. She even went as far as to tell me his ADHD diagnosis was incorrect during the first visit. I got the discharge letter in the mail from Skye Willen today, via certified mail, and she provided ME, not my child, with "adult medication services for mental health issues." I could see if it was counseling or therapy.. no. This lady implied im mentally ill and need medication because I did not like the way she was handling my child's care or how his inpatient stay went. That is something that is BEYOND ME. It hurt my feelings so bad to know that a professional, who I gave sensitive information too, insulted my mental health status by indirectly saying I need medical help because I didnt like her way of practice.. its insulting and not professional. I wish there was someone who would take this complaint seriously, but like the other liaison said.. we aren't patients anymore so nothing can be done. I wouldn't recommend any treatment provider from...

I am very disappointment with the way Kara Masters, a nurse at Cincinnati Children’s Hospital Emergency Care - Burnet Campus carelessly care on Our daughter. We just arrived home today from Cincinnati Children’s and I will just not let this pass.

We were transferred from St. Elizabeth to Cincinnati Children’s as the doctor would like to have my daughter treated by those that specialize with children. Arrived at Cincinnati Children’s, waited about an hour to get a room.

At the Exam Room 26, everything is normal until we get to a point where my daughter needs IV per doctor’s instruction. Then came in the the nurse wearing pink dye hair, no greetings, didn't show any empathy at all, or was not friendly at all, badge name is Kara Masters. No complaint there.

My disappointment started when Kara begin preparing Samantha for IV. Kara wants to use the existing IV placement that St. Elizabeth use, the opposite side of the elbow. Any parents would love that idea, since it saves your child another painful IV process.

However, the IV placement of St. E has bended needle as its on the opposite side of elbow. Kara still tried to work on that but my daughter was clearly in pain, crying, she was careless doing so. Me and my girlfriend cringe while Kara do her thing. I made a comment to find another place to stick the needle on. My thought is that since Samantha didnt cry at St. E while they did her IV placement, it would be the same with Cincinnati Childrens. This nurse Kara has complete disregard of what the baby/child feels. Just one of the worst I’ve ever seen.

We also requested a blanket using the intercom system. First request, no blanket came. Second request, no blanket came. Third request, I told them that “this is my third time asking for a blanket”, blanket came in 3 mins. If you are not familiar with Exam rooms, our room (26) is adjacent to the nurse station. Takes literally 3 steps to get to us.

Doctor walked in after 30 mins to tell us tests are negative and that we can go home. I use this opportunity to tell doctor about our experience with the nurse. He told me they will discuss the feedback to her.

Kara came back a little friendlier, I assume our comments made it to her. The problem is she will only be nice with words but her actions says otherwise. She pulled the needle upwards rather than pulling it backwards which caused my daughter to cry hard again. Her stomach was full and crying out caused her to vomit.

The doctor came in to check us one final time and was a bit hesitant to release us because Samantha just vomit. But we told him that Samantha vomit because she cry out loud when Kara take the needle out. We pointed the area where Samantha bleed profusely, which should not be the case of its a small needle pull out correctly. Doctor said head nurse will talk to us about our concern. Head nurse came and talked to us. What strike me was how insincere the head nurse was, and she was trying to downplay what the nurse did.

Now I understand why her people were like that, because she sets a bad tone on that department.

This would be my first and last time with Cincinnati Children’s. Such a disgrace, you using “children” in your hospital but cant...

Having lived in Ohio for 4 years, I had generally heard great things about Children's. On a Sunday in May, my toddler accidentally got her finger caught in a closing door, and we put a band-aid on it, but could not get it to stop bleeding. She was doing really well, not crying or even acting like she was hurt, but since we could not get it to stop bleeding, we decided to get help. With our pediatrician closed, we chose to go to Children's Urgent Care in Liberty. I wish I could go back in time and choose differently, or just not be scared of putting too much pressure on my child's finger to stop the bleeding.

The nurse did not have the best bedside manner, but she was able to get the bleeding stopped within minutes of us being there by just using some gauze, putting enough pressure on her finger, and putting a new band-aid. We could have left then, and everything would have been fine. But it only got worse from there. The doctor, Elena Petkovska, walked in, and her bedside manner made the nurse seem like a saint. She literally just ripped the band-aid and gauze off my daughter's finger. My daughter then started crying because, of course, that would hurt. But this doctor then shamed us as parents, questioning us as to why we had not given our daughter any pain medication. Feeling like we were failing our daughter as her parents, we agreed to allow the medical staff to give a dose of Tylenol (cost over $70), even though she only felt pain because of the doctor's actions.

Next, the doctor stated that there may be a break and we needed to get it X-rayed. As her parents, we were kind of freaking out and wanting to make sure we take care of our daughter the best we can, so we agreed to get an X-ray. My little 2-year-old daughter was a champ as she did everything the X-ray technicians asked of her as far as turning her hand and straightening it out, but also I want to point out that there was no bleeding (no gauze or band-aid either).

So, we go back to our hospital room, the nurse comes in and she starts the process of cleaning our daughter's finger of dried blood. Then she put on a liquid band-aid and told us that it should come off in 48-72 hours. The doctor then came in and told us that our daughter had a definite break and that we needed to schedule an appointment with a Children's hand surgeon specialist. The nurse then put a small, toddler-sized splint on our daughter's finger and wrapped it. Then we left.

Obviously, as parents, we were distraught and willing to do anything to help our toddler. So, when her liquid band-aid came off less than 24 hours later, we were worried, so we took her to our pediatrician. Our pediatrician looked at the cut on her finger and said it appeared to be healing well and did not need any more liquid band-aid. She also told us, after looking at the X-ray, that she would not consider it a break, but she was not an expert, so we should listen to the Children's doctor's advice. She also gave us more wrap, gauze, and a few more of the splints that fit our daughter's fingers better.

To be...