Wooden Nickel Antiques — Attraction in Cincinnati

If only you could give zero stars. In all my years, not just frequenting antique stores but being a consumer, I have never been treated so rudely in my life. The owner(?) actually got chesty with me and followed me out the door as if to fight. I wouldn't buy something there if it were the last place on earth to source from. If that weren't bad enough, it has been relayed to me on several occasions from reputable authorities that they knowingly take stolen materials and resell them. If money is power then I hope you choose to boycott this store.

Edit: as I cannot reply to the owner's response, I have to respond here. It's is 6 months later but a neighbor just alerted me to it and it is relevant nonetheless.

I was directed to the back by a blondish woman after calling ahead about a gate. Upon checking I saw one broken gate not two. I went back up front where two people ignored me from behind the counter and the woman I had seen earlier was nowhere in sight. As minutes passed and I didn't go away, the "gentlemen" on the phone snapped at me asking what I wanted. I said, I had called ahead looking for a gate but only found one, the broken one for 300 some odd dollars and was that the only one they had. He immediately got irate with me and started going off about how he was on the phone long distance to which I replied, " Long distance? What is this 1983?" or something to that extent and turned to leave. He stormed after me nearly to my car as if looking to fight. That is when I became upset. It was bizarre and unlike any treatment I have ever received in a store, let alone from a sane individual.

The funny thing is, I had just bought an old house and thought there was a lot of cool stuff in the store. I wasn't put off by the price as much as I was confused because the gate was not at all what I had described needing over the phone. Regardless, if I wasn't treated so poorly I would've browsed around and surely returned to purchase things for my new 134 year old house. After the way I was treated, I wouldn't go there if they were giving things away.

I only wish I would have seen their response earlier. I would've responded much sooner, if only to set the record straight and hopefully save someone from wasting their time with this place. Oddly enough, I also have not heard from their crack legal team that has surely been hunting me down for my slanderous [sic] review.

As a side note, if you look through my Google review history you'll notice I've never taken this much time to review anything. I hope that is testament to how out of line I believe this guy to be and how strongly I recommend you looking elsewhere for...

If i could give zero stars, i would. Bought a beautiful front bar from The Wooden Nickel about 20 years ago. Downsizing and looking to sell, so first thought was to contact the Wooden Nickel as they advertised interest in buying antique items. When I connected with someone who could help me, the conversation started pleasant enough. But, within seconds i was asked very bluntly "How much do you want for it?". I wasn't certain, so asked what he thought. And how much i thought i paid for it 20 years ago. He rudely retorted again "How much do you want for it?". So, i threw out a number. He then said he'd look at the pics I sent again. And said he had to go. I asked if he would call me back so that we could further discuss. Twice i asked just to be sure i understood. He agreed the first time. The second time he hung up on me. And never called back. Although, i don't expect a return call, i hope he does. Because i wouldn't sell my beautiful bar back to The Wooden Nickel...

WORST CUSTOMER SERVICE experience I have had in as long as I can remember. We went into the store fully intent on buying several items for a renovation project we are working on. We were the only customers in the store for quite awhile without any acknowledgement that we even existed. They were too busy having personal conversations to worry about our potential business. Being ignored is one thing, but after about a half hour, an employee finally came over to talk to us after she saw us eyeing an item. I was mid sentence telling her what I was looking for and she literally just walked away from me. She saw another customer walk in who she knew and just left me standing there talking to no one. Not even a "I'll be right back" or a "give me one minute"... Nothing... Just ghosted me. It was clear they did not want our business. My best guess is if you are not clearly their preferred demographic , you should probably just not...