Gia and the Blooms -OTR — Local services in Cincinnati

My experience with the owner, Yulia, was horrible. I reached out with a flower arrangement idea and wanted to see if it would be possible to put together. After being told that it would possible, and having a previous good experience with Gia and the Blooms, I decided to go ahead and purchase the flower arrangement from Yulia for a party that I was hosting. I followed Yulia's instructions to put in the original order notes what I wanted, and was told by her that she checks the notes on every order.

Flash forward and what I requested was not what I received. I was so disappointed that I chose to not even display the flowers at all for my party. I would have rather gone without flowers than display something that was completely wrong and missed the mark.

I reached out about the issue as soon as I was able, only to be met with an off-putting, incredibly defensive email that was unacceptable given I was trying to given open, honest feedback on how I felt about what I was given. I was also open to understanding what happened.

I felt talked down to by Yulia for waiting to reach out for 2 days over the weekend while I was in the middle of hosting a party and hosting out of town guests. The kicker? It took Yulia two days after my original email indicating an issue before I was responded to. I actually had to circle back to see if there was an update and say I was still upset about what happened. After all the defensiveness, the solution was to give me a $20 credit on a $69 purchase "as little token of appreciation."

I replied to say I expected a full refund. Well, Yulia apparently didn't feel like responding back at all and never did. My only indication that my other email was read was when I received an automated refund notification email. Very nice, right? Maybe in two days I'll get a follow up email saying that a refund was sent, but who knows. I think it says a lot when a business owner can't take or isn't willing to take honest feedback when something in their control goes wrong. Ignoring a customer who is genuinely unhappy with your product AND service is not okay.

I will be sure to never purchase from Gia and the Blooms again. I just can't believe how bad of an interaction...

I visited this shop on a day out with a friend. The plant selection in the shop was beautiful. I selected a plant that listed at $80 that had rich color, was the right height, and was low maint. When I told the lady it was the one I wanted, she thought it was marked too low given the size so she asked whether I would be okay paying $100. Admittedly I was surprised. I have never been asked to pay more than sticker price. But I didn't want to argue, and I wanted the plant. I am just now starting to have confidence in taking care of live plants so don't have a perspective on "value". I also didn't want to take advantage of a situation for a small business owner should that be the case. However, when I got home I noticed the gallon container also said $80 consistent with the sticker. I know she noticed that when she wrapped the plant for me so that is when I felt duped. During that same visit, I also wanted a ceramic pot that didn't have a sticker price. She scrambled to find a price in the books but in the end had to make up a price for that as well. High quality plants but poor overall...

I have consistently ordered and received bouquets from Gia and the Blooms and have always been blown away. Recently, I ordered a bouquet for a friend and selected the bouquet be cool tones (listed as greens, blues, and grays), which is one of their bouquet options. Upon my friend sending me a picture thanking me for the flowers, it was a pink bouquet. I contacted Gia and the Blooms complaining about the error for the cost of the bouquet. I received a response within 24 hours apologizing for the error and immediately being offered a replacement bouquet or a full refund. How companies manage errors and customer service makes the biggest difference, and Gia and the Blooms (who rarely make an error) made this one right immediately. Would 100% recommend them, as I already do to...