TownePlace Suites by Marriott Cincinnati Downtown — Hotel in Cincinnati

If you want to have to wonder if your credit card numbers have been stolen by the front desk staff or not, stay here!  If you want your card charged over and over again, for an unknown reason, until it is over the balance, stay here!  If not, I highly suggest staying elsewhere.  Long story short, my company booked my room for about 2 weeks, credit card authorization was on file, my card information was taken to hold for incidentals (meant to be $960 total for incidentals).  First they put a hold on my card for over $1200.  At the end of the first week the hold disappeared and they began charging my card (3 consecutive nights: $420, $560, then $420).  When informed they assured me that they did not understand why the desk attendant had been charging my card as the business credit card had already been charged for the reservation; she assured they would be crediting me $1000 to cover most of the charges and the remaining amount would be in place of the incidental.  They also said that they removed my card from the file so it should no longer be charged.  Within 12 hours of them crediting my account $1000, they again charged my card $1000.  When I spoke with the manager Keisha (on the phone at the front desk), she informed that she did not know why or who had charged my card again.  The front desk attendant confirmed that there were now several charges from TownePlace Suites pending on my account (-$1000, $1000, $420, $560, and $420).  Manager Keisha informed that she would be in the hotel the next day to speak with me (I made sure to confirm that she would still be available after I returned from work).  When I came in, the front desk informed me that Keisha was not in office but she would leave a note on her door, an hour later the front desk informed that Keisha was in a meeting.

I contacted Marriott Customer Care, while the operator was extremely helpful and attentive, Marriott has not given any real means of correcting the issue other than waiting to see if it corrects itself before escalating the issue to management. In the end Keisha informed me that they had incorrectly charged my card $1632.24 (which posted for $1000), refunded me $1000 and placed 3 separate holds (totaling $1400 vs the correct $960).  I was informed that there was no way to fix any of the mistakes they had made as the holds would only clear once I checked out and the $1000 credit would post whenever it posts.  So, if you don't want to spend hours, and I do mean hours, of your stay contacting the hotel staff, your credit card company, Marriott Customer Care instead of working, being on vacation, or just not having to worry about your credit score, I'd highly suggest just choosing a different venue.  Hell, I'd suggest sleeping in your car over this place, it'd be...

STAY AWAY! Unfortunately, I had a terrible experience at this hotel. Was in town 8/21-8/24 for the Green Day concert. My hotel experience almost ruined the whole trip. First, bait 'n' switch. Booked online was shown photos of a one bedroom suite. Thought that's what was in my cart when I checked out. Nope, got there and it was one room, tiny with an uncomfortable sofa that never got pulled out so idk if it was really a bed or not. I was with a Platonic friend and the room was not going to work. She had to get her own room essentially doubling the cost of the trip. Front desk agent Angelo was rude and surly when told our room was not as pictured and unacceptable. All he would say is that's what you booked so nothing we can do. He smirked the whole time, told me my only option was to go back upstairs and accept the room and told me and my friend he is "unhinged." My friend said she did not feel safe in the hotel with someone with room access admitting to being mentally unstable and the way he treated us proved it. Next day manager Aimee offered me $20 in cash to "buy me lunch" for my trouble (room issue still not actually resolved). I declined that offer because it felt like an insult and Idk if she had the power to just take money out of the drawer and give it to a guest...? I feared she may later accuse me of stealing or something she was so sketch. Her eye was twitching as she insisted she couldn't do anything more because their front desk camera does not include audio so she couldn't verify my account of the events from the previous night. Last thing parking. After self-parking I get emailed a bill for valet. Went downstairs at 5 a.m. Saturday morning to inquire about the parking bill. I really wanted to check out but the valet couldn't straighten out my bill because it is technically a different company and Angelo was back at the desk and I was afraid of him so nothing to do but go back upstairs and wait til 7 when he gets off. I am scared in this hotel. I do not feel safe because I have not been treated like a guest - a paying customer - and now I cannot check out when I want. I am hoping someone will remove the erroneous charge off my bill and not randomly offer me $20 to go away or idk spit in my face or something. Either feels possible. Do yourself a favor and STAY AWAY FROM THIS PLACE. The slightly lower price is not worth what they will put you through. Stay somewhere decent that will treat you like a customer and not like a vagabond whom they're doing a favor by letting you pay them to stay at their very much...

Avoid This Place – Dishonest Staff, Terrible Service, and a Manager Who Hangs Up on Customers

If I could give this place zero stars, I would. After staying here with friends and family after Christmas, I left behind a brand-new Ralph Lauren quarter zip in the closet. Realized it within 30 minutes, but I was on the way to the airport and couldn’t turn around. I immediately called the hotel and asked them to grab it. Simple enough, right? Wrong.

They said housekeeping would be “around later” and that they’d call me back. No call. I followed up the next day—suddenly, they “never found it.” Pressed them further, and they said, “Maybe it’s in the laundry.” Called a week later—not in the laundry. Then they said, “We’ll double-check and call you back.” Again, no call back.

Finally got in touch with Jason, the so-called manager. He was nice at first, apologized, and said he’d “compensate” me with points for 2-3 free nights. Turns out, he just gave me 5,000 points—aka $15-$20 worth of credit—for a jacket worth $130+. When I called him out on his misleading offer, he HUNG UP ON ME. Then had the nerve to tell me to “make sure I tell people that I was the one who left it behind.”

Let’s break that down: ✔️ Housekeeping stole my jacket or someone there is completely incompetent. ✔️ They lied and ran me in circles for a week instead of just admitting they weren’t going to help. ✔️ Jason is a joke of a manager who thinks $15 in hotel points is a fair way to handle a stolen item. ✔️ Oh, and the free breakfast? Ran out of food 30 minutes before it was supposed to end. ✔️ The area isn’t great, and the rooms are just okay—not worth dealing with this level of nonsense.

If you’re thinking of staying here, DON’T. There are plenty of hotels down the road where the staff actually has some integrity. Avoid...