Hampton Inn & Suites Cincinnati-Downtown — Hotel in Cincinnati

Dylan the Valet provided exemplary service. He was efficient, personable, charming, warm, and willing to help in anyway he could. He is a credit to your organization and provides a service rarely seen in today’s service industry. He deserves a raise and a promotion. The people at the hotel who provide the service are fantastic. This Hampton Inn is located in an old news paper building – lots of character and quite unique. It has the best employees I have encountered in many years, and I usually stay at a Hampton Inn if I can. Breakfast service was impeccable with numerous options for both a hot and cold breakfast. Jinky and the other staff who took care of us there were extremely attentive. Cheyenne, the security guard was a lovely person, who must work really long shifts —because she was always there, right out side that hotel door and quite ready to be helpful with any questions that people had about the area. We stayed in a suite on the 12th floor, which was extremely quiet for a busy city. The rooms were clean with a nice shower. Some of the cosmetics could be improved upon (ripped curtain, cracked lampshades) such as the desk going straight across the room and squeezing the path from the sofa to the bathroom. This was only a problem with formal wear and the position of the mirror – I had about 3 inches to try to check my wedding attire —because I was pinned between the mirror and the end of the long desk. The desk could be much shorter, which would open up the room. It could also be to one side or half as long as it is and left where they have it. The only downside we encountered during our entire stay was that the City decided to do some type of construction work right outside our Hotel the morning of the wedding we were attending and had equipment that blocked the valet exit on our side of the hotel. To his credit, one of the construction workers came over to us and gave us as much information as he had about other exits for the parking structure. All in all the people in Cincinnati are very nice. It was difficult to figure out how we were going to get our car – and you have to valet. There’s no other option other than public parking, which is not a good idea. Given how efficient and streamline the valet services, I would definitely recommend using that over the public parking. Our valet saved the day by figuring out where to put our car so that we could get to it quickly.. The valet service runs 24 /7. if you have a large number of rooms booked and people are going to the same event, be sure you call your car early. If you’re just popping a short distance, you may even want to take an Uber, which is quite affordable. All said, our experience with the Hamptons Inn during a very important event (wedding) was extremely positive – and a lot of that had to do with the incredible staff that support this hotel. If Hamptons Inn management is reading these reviews, you need to take excellent care of these employees who take excellent care of you. I truly hope this Hotel Management corporation realizes that the strength of their hotel is the staff that run it. They have really wonderful employees who are polite, hard-working, ready to help a guest at the drop of the hat, have lovely personalities and are a true credit to this organization. You don’t see this everywhere you go. Without them, the experience would not have been the same. They are the beating heart of your...

I’ve stayed here a few times. Like most of the Hilton properties, it’s clean and well maintained. This hotel has a free breakfast which was the usual bagels/cereal/muffins/eggs, but they also served yogurt, fruit smoothies (I travel a lot, and the fruit smoothie is a new, welcome option), and fruit (including raspberries, blueberries, etc., not just honeydew and cantaloupe). So they did a nice job with breakfast.

Unlike most other Hamptons, there is no refrigerator in the room.

Many of the Hilton properties give you bottles water when you check in. Also a very nice touch.

This hotel shares the building with a Homewood Suites (also a Hilton property). I have also stayed at the HW, and I probably prefer the HW if it is available (because of the amenities...keep reading).

It is a unique setup—when you exit the elevator on floor two, the Homewood lobby is left and the Hilton lobby is right. I love the Homewoods. The HW is the first few floors, the Hampton fills up the top few floors. They share a small bar/lounge on 3 and a gym on 2. The gym has basic dumbbells and cardio equipment (bike, tread, elliptical). No cable machine or place for chin-ups. Or, do what I did—run the steps by the gym between the street level and level 2. Nonetheless, the Hilton gyms are often better equipped than the Marriotts.

Both have free breakfast, but the Homewood also has a free happy hour. I think the free beer, wine, and snacks is for the HW guests only, but I suspect some Hampton guests also take advantage of it. The free happy hour, usually called a ‘manger’s reception’ or ‘evening reception,’ includes some wine options, bud light, and usually one other beer selection along with chips, salad, and if you’re lucky some other finger foods and cookies. Overall, any frequent traveler looks forward to Hilton’s reception.

If you haven’t tried it, I highly recommend the Hilton app. It is more user friendly than both IHG and Marriott apps, and the digital key is a convenient option. You can compare all of Hilton’s options wherever you’re are going (there re often several options at any location), and you can check in and select your room on the app. Yes, you pick your exact room, usually based on a floor-plan view. It’s great. Want a low floor, or want to be close to the pool, or want (my preference) a high floor, far away from the ice machine and the elevator? Easy. Just pick your room on the map.

The filter option on Hilton’s app is great too. Want free parking, or breakfast, or a pool? Just filter by those features. (Of course in most city centers, there is no free parking.)

The digital key means you never need to go to the front desk. Your iPhone opens the doors. This is great when you arrive late and just want to get to bed. The only complaint I have with the digital key (and I had this problem at this particular Hampton) is that the elevators do not always cooperate well with the digi key. So, I had to go get a keycard anyway. When you leave, you just check out on the app and your receipt hits your inbox a few minutes later. Hilton has this system figured out. With Marriott’s digi key, you still need to go to the desk, and I often have to call the next day and ask them to...

0 stars If you plan to have a business trip, wedding or other event where you need to block a hotel do it with ANY other hotel but Hampton Inn downtown on Vine. (Hilton owned the Cincinnatian next door is owned by the same) They are in a business based on hospitality but we're anything but. They have the absolute worst communication and I am beginning to believe they do it on purpose so they can get out of honoring contracts and charge whatever they want to the person who books.

Long story short. I got married on Friday. Five months ago I get a block with Hampton Inn. They set me up everything seems good then I ask if they can assist me in booking my own room. They told me to just go online. I already had and the code wasn't working along with other issues. Asked for a call they said they had no time so I expected a follow up asked if they could call when they did have time this never happened. Later I ask about my contract asking who had booked. "They don't know. We have to ask our guests. " I ask what happens if we need to cancel I am having trouble understanding the wording on the contract. "Just look at your contract it explains it." By June I find out none of my guests book so I try to cancel. They say "we tried to charge 6k but it declined your card." They never said they would charge me. I ask them to call me to discuss. "We dont have time." I talk to a general manager 2 weeks later and several times asking to speak to one. So now I ask to adjust the rooms. They lower it to the minimum we have 8 /10 of our rooms booked. Or so we thought. I talk to GM and explain my mom needs 2 bed handicap room she said she will take care of it. My mom emails GM says same thing. I email say same thing and review our phone call to keep a paper trail. I email on Monday to confirm everything is all good with the contact. No response, I get a call from my mom and her friend during my rehearsal saying the staff is being rude to them and didn't give them the room they needed and can't help them. I get a text from a guest they can't check in yet and the front desk is being rude to them. I email the GM again and let her know. She messages me the morning of my wedding how one person they don't see on their list and how my mom used a 3rd party after telling me she would assist my mother in booking through them. When I told them the name of the person who booked through them they stopped responding. I get to find out tomorrow the wild price I'll have to pay for my contract not making the "8/10" required rooms. I guess I learned my lesson to not trust hotel companies they really made my planning experience the most stressful. I just warn people against them. They gave terrible customer service and just unwilling to want to communicate. I'll definitely be contacting the corporate office after the holiday but for a place based on hospitality they...