Puente Hills Hyundai — Attraction in City of Industry

I want to expose a dishonest salesperson named JULIE!!!!. Julie is the biggest liar I've ever encountered in my life. SERIOUSLY!

Every time she speaks, a new lie effortlessly pours out of her mouth. Many Chinese people must have been deceived by her, but they often stay silent and don't use social media much, so her deceit isn't widely known online. I'm taking the time to speak up because I'm deeply angered by Julie's behavior. She lies without hesitation, constantly changing her story. When I confronted her over the phone later, she initially engaged in a ten-minute conversation with me, clearly knowing who I was. But as soon as I began questioning her lies, she abruptly pretended not to know me, saying, 'Hello? Who are you?' It was incredibly unsettling. This is the type of person she truly is.

We bought a new car from this dealership after researching online.

Julie, a Chinese lady in her 60s or 70s, initially approached us and ended up being our salesperson. We made a quick decision and purchased the car without negotiating much, as we understand everyone needs to make a living and we're not hard negotiators; as long as the price is fair, we're usually satisfied. In our case, there was nothing she could take advantage of. Despite Julie's unusual and erratic manner of speaking, we weren't concerned because we were confident in our choices and knew what we wanted.

She introduced a significant down payment assistance program for those with low reported incomes, but it didn't apply to us. After buying the car, I shared this with a friend who also shopping for a car。 Very soon they visited the dealership and signed a contract, they texted me (after they sign the contract), thanking me for the information and mentioning they will receive substantial down payment assistance.

Curious about how quickly this happened, I asked if they verified the assistant funds details in the document. They told me Julie said they had to lease the car first and buy it three months later to qualify for the assistance program. They trusted Julie and didn't question her instructions, assuming she is honest person I was concerned and did some research, discovering they didn't need to lease first.

The next day or two days later, I called Julie and confronted her about misleading my friend. She vehemently denied it, so I directly asked her if leasing the car first was necessary for the down payment assistance. Confidently, she replied 'YES.' "THEY HAVE TO LEASE THE CAR FIRST" When I pressed for more details, she suddenly feigned ignorance and redirected me to contact someone else. Her behavior was shocking and deceitful. When I insisted she explain herself, she abruptly claimed she didn't know who I was. WTH????

I would imagine how low Julie can go, but recently I discovered another lie she told my friend. I can not help writing a review,

My friend leased a car at the end of 2023, but by June 2024, things didn't go as expected. The lease payments were too expensive, so my friend recently bought out the lease. They used their own money (after receiving funds for their old car ) for the down payment. However, the interest rate they ended up with close to 9%. I am sure it is because a purchased leased car is considered second-hand.

From the beginning, Julie assured my friend that if they decided to purchase the leased car, the financing rate would be the same as for a new car purchase. They only recently realized that this was yet another lie. I could not hold back anymore, I felt compelled to share this information on social media for transparency for future client.

Other than those, many of minor things Julie has mentioned is incorrect.

I am generous about people's mistake, and understanding when people occasionally forget their policy details, but with Julie, I would assume she is intentionally lying, even about minor things.

—-Your response is RIDICULOUS. Did you read what I said?? Not only JULIE, your company must love to hire cheater/liar employee; who could sell more by cheating people, and you do not mind, and...

Today has to be one of the worst experiences of my life. I had an appointment at 8 am to drop off my 2022 Santa Cruz which has a check engine light on AGAIN. Originally this check engine light was corrected the last time I brought it in. But it came back on. I decided to bring it in for that check engine light, oil change and also a recall that I been waiting over a year for them to correct. So I drop off the car at 8 am. Noah the service guy informed me he would give me call to let me know the diagnosis of the vehicle. After speaking to him when he called me around 9:30 AM he said that they had to order the part something with the thermostat it's gonna take us a couple of days so that I would be having to leave my car here. So I tell Noah well, I will need a loaner because I have to work. I have plans today and I can't be without a car, so he reassured me that I would be getting a loaner and he would be getting back to me. So at 1:30 pm I text Noah any word on the loaner? He said he was working on it. But it would have to be an electric vehicle. I said sure just show me how to charge it. And I tell Noah I'm gonna need a ride there. Sure he said I'll have our guy go pick you up after he gets someone else or something. So at 2:45 Noah said I'll start prepping the car it's charging because it's at 25%. Fine thank you. Still waiting for the guy to pick me up. I text him I can take a Lyft there by 5 if you need me too. He calls me at 3:01 no worries I'll have him swing by and get you. It's 5:00 pm no one has picked me up I called service twice and was put on hold and transferred to a voicemail. I text him at 5:00pm any word on the driver picking me up? No response. I decided to take a Lyft here there leaving my house at 5:30. There is traffic and I show up at 6:08 and service is closed. I asked to speak to the service Manager no one is around. Asked for his name which is Javier. So I asked who's the manager in charge here then right now? No one knew who the manager was. They get someone from service that was still available who had not left yet. She walks over to me and said there. That there is No loners that we had anyone to pick up and that no one is available to help me at the time. I said well if you can’t give me a loner then give me my car. She said no she couldn’t do that, so I had to calm myself down and just told her that is not ok. I said at what time do you open tomorrow? She said 7:30 I told her I will be here at 7:30. I am beyond beyond disappointed, dissatisfied of the unprofessional behavior from everyone. I explained to the lady who I spoke to. Today is my birthday I had plans to be some where this evening. No one was able to help me in any way shape or form. I don't even know how this type of customer service is permitted in an establishment like this. After today I will never return for any type of service because of the amount of disregard for a customer like myself. This is where I purchased my vehicle this is the second vehicle I have gotten here. The level of disrespect for customers who rely on a company to stand by its brand not only in cars but in customer satisfaction. I don't know how or what will ever make me change my mind on my experience that I had today. I'm astonished on how the lack communication to paying customers who come and leave their vehicles here to be taken so lightly. I had to call a friend to pick me up because I am left here with no car stranded like a broken down car. I am so overwhelmed because I am so upset I can not believe this happened today. Please Please Please, if you are planning to bring your vehicle here think twice before making an appointment and or even coming and dropping off your car. No one should have to go through what I went...

I called this dealer and asked for the internet sales manager. I was transferred to Fred, he picked up the phone and said he has a 2015 gray Genesis 3.8 $50,250 retail RWD - ultimate package, $399 a month, but he called back and said he made a mistake and that the price was $428 a month; fine, lets move on, even though $28 is a lot of money when you x by 36 months ($1,008) . As soon as we got there he apologized that he doesn't have the color we want, but he has a blue one for $428, me: "fine let's move on" . Not even close. So we moved on to a 2016 model same exact specs as the gray, 36 month lease, 1,000 down, 12k miles a month,. Just to get the car we want i agreed to get the newer year model and pay a little more a month. He prices the exact one we want, gives us a price of $441 with tax-license-registration, 36 months term, 12k miles a year, only $1,000 down, out the door for a 36 month term, Empire State gray, black interior, ultimate package. I like the price so I tell him to go ahead with a deal, only if these spoken terms are guaranteed before he pulls credit. Fred pulls my credit and my girlfriend credit, after he does this he sees that the history and scores are great. High 770 scores. We are basically approved with this score. Right after he is done doing this, he tells me that it's 1,000 down plus first months payment of $441. So he wants total of $1,441 out the door. He says he calculated the $441 payment on a 35 month term.... This is not the case, we were told buy him on the phone and in person we told him we want and expect 36 month lease, $1,000 out the door, everything included. So now the upfront cost is $1,441 or we pay another $14 a month extra on top of $441 ($455) with only $1,000. So now my credit is hit with an inquiry, my girlfriends credit is hit with and inquiry and it was all unnecassary because I was given a price that I was happy with and that was he only reason my credit was pulled. 1) He pulled my credit without my signature autorization ans without my girlfriend signature or even verbal autorization. At the end I walked out with a terrible experience with Fred, and drove all the way 40 mins in traffic. I will dispute both inquiries with the credit beaurues and make sure these 2 inquiries are deleted from our credit report because Fred pulled out credit without signature authorization. He never even spoke to my girfriend before pulling her credit. As we walked out, he tried to give us a price close to $441, but at this point it was obious that this dealer promotes bait and switch technics and works in ways that breaks guidelines in regards to credit pulls and also verbal contracts. The experience left such a bad experience for me that I doubt I will get an Hyundai. I was willing to switch over from Mercedes, BMW and Acura and take my business to Hyundai. This would eventually mean I would bring my sister, mother, and brother to Hyundai from Mercedes. We typically like sticking to one brand. I need both inquiries removed from our credits right away. I don't like dealers that practice in such ways. I rather pay way more a month but know the sales person is honest with me. It's a issue of principal, he didn't keep his promise and wasted half out night and energy. He should tooken the $441 extra hit, even if what he did was an "honest" mistake on calculations. It's massive dealer that should be able to do this just to keep its promise and gain a tier 1 customer. Do not go here and do not deal with Fred, if you're anywhere above room temperature IQ, you will pick up on his bait and...