Red Lobster — Restaurant in City of Industry

Edited review: received a message on FB and returned to try this location again. There was an employee actually opening the door for customers and someone to take our seating reservation immediately. The staff still seems new but much more organized than the previous visit. Kudos for improving your service and upholding the long standing brand. Our waiter was friendly and attentive as well as the other servers. Thank you for the better experience.

Original review : No one was specifically taking seating requests at the front counter and it seemed like the staff was a bit disorganized. I can understand it being a Saturday night but the manager or owner should be prepared for this type of crowd. Regardless, we were seated after about 20 minutes and 3 different people tried to take our order... didn't seem like an issue at the time but communication is poor if this is the norm. We had a party of 4 and 1 ordered endless shrimp. After bringing our food the first time around we were not checked on again for the evening. They close at 11pm and it was only a bit after 9pm so I'm not sure what the excuse was. After we were done eating I had to walk up to the front and ask for a box. I made a friendly complaint that I didn't receive any refills and it's pointless to order endless shrimp if there's no one to bring more.... he said he would call the manager and we waited an additional 10 minutes. Still no one came and we just decided to leave and not ruin our family night out. I don't believe in shafting the servers and left a nice tip still, but the management needs to get things up to par. Apparently our server left for the night and no one notified us so..... not sure if I'll be returning to this location after over 15 years...

Most likely lack of servers or chefs...but my party of 7 had a reservation at 6:30PM and was not seated until after 7PM. There was a party of 8 that weren't all present that got seated ahead of us...did they have a reservation or were they waiting? It seemed like it did not matter.

The service was extremely slow. Once seated, we were left to our devices for what seemed like a long 10 minutes. No offer or water nor anything. We had to get a random servers attention to finally get service. Once our server identified himself the service began to take shape: orders were taken and executed in a timely fashion. The critique is that our party was placed on the far side of the dining area, with a huge divider blocking us from the rest of the diners. Was it "private"? Sure. But it also meant the staff did not have any contact with us whatsoever. We constantly had to get out of our seats and call out to staff for attention.

The food overall was good. One person in my party asked for medium rare but instead received a well done steak. The staff immediately took action in preparing another steak and all was good. I ordered the lobster linguini and enjoyed it.

Being the day after the new year, I can understand how they may have been overwhelmed with customers today, but I felt like the service staff made it a point to beeline to wherever they had to instead of reading the room and their customers. I've been here in the past with no issues with the service or food but today they...

When we were seated Jared came over and took our orders. He was very attentive and we were initially really happy with our server but when we were given the complimentary bread, we were informed that Sarah was going to take over. That is when everything changed. She dropped off the bread and only gave us one little plate when it was two of us and the napkins that were on top of the plate were dirty. It felt like she got that plate from another table. She eventually brings out the mushrooms and they were really cold. We asked her if she could please reheat them because they were super cold. You could tell that she didn’t want to proceed with our new order of mushrooms because she asked us if we wanted to change them to different types of mushrooms. When we declined, she got upset and went to the kitchen to place our order. When we finally received our actual meals, the food was cold. She would disappear for a long time so we knew if we asked her to reheat our food we would be there even longer. Then to top it all off, after we had started eating our food, that’s when she finally decides that it’s a good idea to bring out the bib. Meanwhile, the people that are sitting close by to us are getting the best service from Jared. We were definitely disappointed and we won’t be going back to that red lobster. For anyone who gets Sarah either ask for another waiter/waitress or leave the premises (unless you’re ok with getting really...