Planet Fitness — Attraction in City of Niagara Falls

A little annoyed with their customer service. Needed to sign up for a BF card in order to tan since I can’t tan as a guest however it was the customer service that annoyed me. I asked how much the sign up fee was and if there was any cancelations but he walked over to help another customer right the middle and the female with orange curls said I had to wait for him for that answer. I never got there names, it was a young black kid and young woman with orange curls. They also could have just said, I’m not turning the bed on unless it’s just him tanning and not me. Could have saved time on that whole situation.

They both knew NY state law and how planet fitness works with the membership but not the fees and sign up cost or cancellations? That was rude to make me wait like that when I just needed an answer so I can sign up. I usually live planet fitness but it service like that that annoys me. You work there and work the front desk so either she just didn’t want to help me or she really didn’t know, but works there.

Edit: what the hell is wrong with this place. Working out on the squat bar and one of the workers comes two inches within my face to cut me off and grab a weight to put it on the opposite side of the squat bar WHILE I was working out. That was rude as hell and I’ve never had someone cut me off intentionally like that. Jesus Christ get it, together...

I am older and only used the two front fitness rooms. Was told wed gym closed to add new strength training equipment. Whereas in fact , it was closed to remove all the life fitness machines most of us older use. We could use these machines in private room . Today room empty all machines gone and both good ab machines removed. Inner leg machine replaced for a cheaper version leg pads on both sided flip and positioned directly in front of you no room. The only upper body machines left work independent of each other not short person friendly. The one ab machine in back totally inferior to the two ones removed. Now all machines in aisle or facing all cardio guests .. this is no longer no judgement zone for those who used those machines and prefer not to be displayed in aisle . It geared only towards younger people. And 30 min room still falsely advertised on website , and price increased . So the feeling of coming to find all your machines gone and higher price. There is very very many including both women and men using this room every day .Very disappointed ....

I have been going to this planet fitness for a few years now and have always enjoyed it. The facility is clean and the atmosphere is nice. Recently, I went to this location on a Saturday at 6:00, being well aware that it closes at 7. When entering, an employee reminded me that it closes in 45 minutes. I proceeded to rush through my workout and did not re-rack my weights after using the smith machine, which I almost always do. After the employees flashed the lights signaling that they’re closing soon, I walked to the exit. The same employee from when I came in asked me what machine I used, fully knowing which machine I had used, and reminded me to re-rack my weights next time. He did this with other gym patrons and employees around, frankly it was embarrassing and unnecessary. As if I am not the first person to not re-rack their weights. I felt rushed, unwanted and a bit disrespected. Very...