Aerial Arts of Rochester — Attraction in City of Rochester

BE CAREFUL BEFORE SIGNING UP FOR THIS MEMBERSHIP!!!! The owner has absolutely zero compassion and will not help you if you’re unaware of the fine print regarding their “roll over” policy. Instructors, the front desk, their advertising and everything will tell you that unused classes will roll over to the following month, but no one will ever explain to you there’s a cap to the amount that roll over until after you’re automatically charged hundreds of dollars for months of classes that don’t exist. If you explain to them your family member is dying and you were too busy taking care of their hospice plans to attend classes and had no idea this policy existed and ask if there’s anything they can do to help you, they will tell you that you signed a contract and should’ve read it better. I have loved the classes here, but my heart is broken over their lack of communication and compassion. This is incredibly unfair, and I just want you to know the reality of what you’re signing up for before you get trapped by predatory policies and fine print no one will ever mention like I did.

Edit: To respond to Jennifer’s comment below, I DID directly talk to the front desk about pausing my membership, but I told her I enjoyed going to the gym for my mental health, and although I couldn’t make it often during that time, I was hesitant to fully pause it because I still wanted to go minimally, and the woman at the front desk reassured me that my classes would roll over, and NEVER MENTIONED there being a cap to the amount of classes that would roll over, to which I said “oh ok, great! Thank you!” And walked away smiling thinking they would all just roll over 🤷‍♀️ this policy was never made clear to me, even when I asked directly about pausing my membership and decided against it because I was reassured my classes would roll over. This is not fair, and I went to the front desk to let them know prior to me emailing the owner that I was charged for classes that didn’t roll over, and the front desk person also agreed this was not fair. I did everything I should’ve done in this situation and attempted to pause my membership but didn’t because of information the front desk told me, so I’m going to leave this review up so everyone is aware of what this membership entails since it’s never going to be clearly...

This business needs work. The only thing they have done well is hire FANTASTIC employees. I originally came to this business after purchasing a groupon that said it was valid towards pole dance fitness. When I brought the groupon to them for redemption, I was told that "that was not what the groupon goes towards and groupon wouldn't let them change the description". THATS FALSE ADVERTISING. When I asked what it went towards it was only valid for a sampler class and a stretching class. Nothing that the groupon had mentioned nor anything I was interested in. If it was correctly advertised, I wouldn't have purchased the groupon. I decided not to report their false advertising to groupon a year ago, which was a big mistake on my part. I tried classes there and due to the awesome instructors, I enjoyed it. However when dealing with management (the owners) you always get a vague answer that gives you the run around. They also deny you refunds of any kind and do not have a flexible schedule change policy unless it's to their benefit. To make matters worse, their new studio in which they moved to in January doesn't have air conditioning. As a fitness studio, especially one with students up on high hanging apparatuses, this IS NOT SAFE! Now on top of the hot rooms, they now are over booking classes so their are extra bodies in the room making it even hotter!!! Be careful of the shady business owners if you chose to go here. Also, be aware you're being recorded in their studios. They have cameras in each room and no signs anywhere letting one know about this. There's even a camera in the birthday party room that hosts children's birthday parties. Sketchy, pervy, poorly run and negligent. But at least they know how to hire quality employees.... That's one positive about...

It's the time of year for people to reflect on what they are thankful for, and get ready for their New Years resolutions. This past year my doctor said the scariest F- word I think a doctor can say: Fibromyalgia. Luckily I have not yet been diagnosed with that, but they say that the nerve pain I get is very similar to it. Apparently Endometriosis and Carpal Tunnel are enough for my body for now. I'm in that mid point of age in life so I had a few bad habits that could be kicked in my fight against pain. Aerial Arts has been a blessing. I started with the beginner aerial Yoga one time before moving to Core Aerial classes. Seeing as I was an active child it was a bit of an eye opener just how out of shape I had become. At no point in Aerial Yoga or Core Aerial did anyone make me feel bad about myself, or the fact that I couldn't YET do something. The teachers would often put an extra flare on a move to show us what we were working towards as a way to motivate us, but never once was I shamed, left behind, left out, or anything one might expect when they're brand new to a group. I've taken Core Aerial more than a few times now, and have gotten into much better shape- though still a long way to go. It was enough for me to take a few classes in the apparatus that had peaked my interest: the Static Trapeze. I had the courage to give it a try, and I'm at least able to do the beginner level skills. I can't wait for next year with the people who work there, and see how close to my goals another year with them gets me. I could go on and on about how wonderful and supportive all of the staff is, or you could come in for class to see for yourself! As Will says: at least you'd be doing something. It's never a bad thing to get...