Archimage — Attraction in City of Rochester

Sadly, I will never be returning to this store. It gives shopping local a bad reputation. Today I spoke with the owner of the store about a refund that went terribly sideways. She told me and my fiancé that we purchased the wrong item for our age, to only shop at large stores, and that the refund policy was posted at every counter, which it is not (as I pointed out to her at the counter we were speaking with her at). My fiancé and I spent an hour and a half in the store on Valentine’s Day looking for a gift for one another. She found a dinosaur lamp, which the owner claims was not a display item, even though it was unboxed on display with the other lamps. My fiancé had no idea that the woman at the counter grabbed it from the display, a lamp that had a few paint chips. She bought it in secrecy to surprise me, so when I opened it, to my dismay, it looked used. Upon trying to make the return today, the owner explained the return policy and made the comments above I mentioned. She also told me to take it down when speaking to her, yet I was not being loud or aggressive in any way. I am quite offended by the owner and will not return. Beware of their return policy and be prepared to be degraded if you do in fact try to return something; you should probably just buy from a large department store as she would say, ruining it for other...

I've been going to this store since the 90s and, overall, it's much the same. There is a great selection of items. You can spend a long time looking around and finding amazing gifts and treasures. I do have a complaint, though. Twice in the past few months I have made the hour drive there to purchase some crystals. And both times, the employee at the back crystal display made it feel like a complete inconvenience to help us. No initial greeting. No smile or helpful demeanor. And giving off very "inconvenienced" vibes anytime we asked to see something. (And we only asked to see two things each time, It's not like we were asking them to pull out a dozen things.) We had planned to make a few big purchases here and decided against it due to this energy. Anyone who knows gemstones and crystals knows that you're guided to the right pieces by feeling. It's why we made the drive. We will try at Mythic...

I was lucky enough to wander in one day in 1995 as I was waiting on a friend who had an appointment across the street.I loved the unique inventory and decor. At that time, It was the only shop I had seen that reminded me of my mother’s business, The Apple tree. I have been back every year since for Christmas gifts and more.This year I was helped by Nicole and my experience was a 10/10 like all the years prior. I brought my 13 year old daughter again this year and she loved picking out gifts for her mother. The overall shopping experience is still one of my favorites. My trip exceeded my expectations when I was told they weren’t out of calendars yet! Thanks again for 28 years of great experiences and thanks Nicole for your friendly patient demeanor during the busy...