Plum House — Restaurant in City of Rochester

I'm giving two stars because the sushi I ordered here was quite good I got the spicy crab roll and another with salmon and fish eggs for my husband, which we enjoyed. I had never had tempura in restaurant quality and was exited to try it as well as soft shell crab app. The tempura was horribly greasy and the shrimp inside was overcooked, although overall it had good flavor. The soft shell crab was nothing short of disgusting, over cooked over breaded and the breading was panko which i found odd. There was more breading then there was crab and the crab has a horrible bitter flavor. I finished my meal even though I was not satisfied I felt bad wasting it seeing how I spent so much on it and oh boy it was quite the price tag which I was prepared for, I bought sushi and shrimp tempura and softshell crab, what can I say I wanted to try something new and indulge a bit. What I was not prepared for was the gut wrenching food poisoning that was to follow and wake me while I slept kept me up all night and had to miss half of work the next morning, my god I was in pain. Most likely this originated from the quantus amounts of oil the food was cooked in and perhaps the shrimps inside not being very fresh it could have also been the soft shell crab which to me tasted rancid although who knows ive never had it before so perhaps thats just how it is. I understand that's how tempura is made but I've had fried food and not had awful food poisoning like I did eating at...

Will absolutely never give this place an ounce of my business on their complete lack of common sense and professionalism. Earlier this evening one of their deliveries drivers backed into our vehicle, I asked him for insurance in which he starred at me like a deer in headlights and their on-duty “manager” walked out, we explained the situation and she repeatedly attempted to bribe us not to contact police because it was his SECOND accident that day and they would provide us surveillance ( in the mean time this kid is now entering another vehicle without giving us any insurance information). I simply looked at her and asked her to “stop talking to us because I was very hot about the situation right now” she then proceeded to attempt to belittle us verbally instead of just leaving the situation alone ( the driver who hit us is now gone at this point) and then repeatedly denied to provide us with insurance information. Police arrive, the driver is not there, he is in another vehicle (none of these vehicles are registered or insured to him) the police asked to for his information to identify him, she was extremely resistant, they asked for surveillance and low and behold there is none, all the mean while the police told her the individual should not have left, she said “911 told me it was ok”. The absolute disbelief this is how staff treats customers when their employees damage property. This woman has set the tone for all I need to know about...

Ok, so let me start this off with letting you know I got really drunk last night and was hangry - yes, hangry. I ordered from Plum House for the first time ever. I saw on Grubhub they had a perfect 5 stars with over 400 reviews. I thought to myself, "....This can't be true....I'm smarter than everyone I know...SURELY THEY CAN'T MEET MY EXPECTATIONS" (I set the bar high folks) and so I ordered. All the food came super quick, given I ordered between lunch and dinner. I ordered a Red Dragon Roll - amazing. Steak Teriyaki Box with a California Roll - amazing, the steak slices were actually rare to medium rare, so my hats off to the Chef for that. As soon as I started digging in, I knew why the place had 5 stars. Folks, you will not be disappointed. I would not take up this much time typing this up if I didn't feel like I needed to sit down and give this place the credit they deserve. Like any restaurant - I would recommend ordering outside 11a-1p and 5p-630 for the quickest delivery and...