The volume of the movie shown is so incredibly loud, it HURTS. This not only makes the movie very unpleasant to see, but will cause permanent damage to your hearing. I've experienced this twice now within one month; first in mid December of 2019, next in early January 2020. The first time this happened it hurt so much I had to finally leave the movie halfway through in order to ask the staff to lower the volume and they did, adjusting it to a normal level. Of course I'd missed a lot of the film. But I caught up on the plot and figured this had just been a one time mistake of the theater's. Yet when I went back a month later to see a different film I found it was to be played in the very same room at that theater. The ticket seller reassured me that they'd fixed the volume problem there. So, I went into that film room and immediately the volume of the commercials was blasting my eardrums out. I left and asked the next ticket seller to please adjust/lower the volume as I couldn't see a movie that really hurt my ears as I tried to watch it. A member of the management was standing right there and she said they would do so immediately. I went back into the film room and the volume was just as loud. Okay. So, I went back AGAIN to the ticket seller and asked for my money back because it hurt to see the movie so I wouldn't be able to see it. He wouldn't give my money back. He told me that management was currently fixing that problem and to go try the theater room again. AGAIN? I started to go back to the theater room again (having already lost my seat there twice now) and then realized this was too awful to have to deal with in the first place. So I returned to my place in line once more to get to the ticket seller again and request my money back a second time. The ticket seller told me that management would come down to return my money, and I needed to step to one side to wait for them. Step to one side? So that I could watch him sell more tickets to other victims (with little kids!) who'd have their hearing permanently damaged just to see a film? I would not step to one side. So THEN management came down and returned my ticket price payment for a great movie I never got to see one second of because this theater was so terrible.