Robert Half Recruiters & Employment Agency — Attraction in City of Syracuse

If I could give zero stars, I would. My experience with Lauren O Connell, a Talent Manager of all roles was completely unprofessional and frustrating from start to finish.

I was initially scheduled for a virtual interview with Lauren O'Connel on Wednesday, April 30th at 3:00 PM EST. Prior to our meeting, I emailed her to withdraw my application for the specific role due to travel constraints, but I expressed interest in still meeting at our scheduled time to discuss my qualifications, work experience, and potential opportunities with Robert Half in areas closer to me (Ithaca, Cortland, Newfield, Dryden, Lansing, Remote, etc.). She acknowledged this and confirmed that she recruits for those regions but was no longer available at the original time. No problem—I rescheduled for the next day, Thursday, May 1st at 2:30 PM EST.

On Thursday, I joined the Microsoft Teams meeting on time and even sent a confirmation email before the meeting. By 2:45 PM, I was still waiting. At 2:40 PM, I received a message from Lauren saying she was on the phone handling a time-sensitive issue and ultimately cancelled our meeting. While I understand emergencies happen, it would have been courteous and professional to inform me ahead of time—not 15 minutes after the meeting had already started. If she couldn’t attend, a simple heads-up or arranging for someone else to speak with me would have been much more respectful of my time.

We then confirmed another appointment for Friday, May 2nd at 4:00 PM EST—a full day in advance. Once again, I joined the meeting on time and sent her a message, only to receive a reply saying, “I am so so sorry but I cannot make 4pm work today. Completely understand if you don't want to reschedule, it has been a very hectic week.”

I’m sorry, but I’ve had a hectic and stressful week too—yet I still manage to show up to meetings and appointments I’ve committed to. This entire experience has been unprofessional, disappointing, disorganized, and a complete waste of time for a job-seeking candidate just trying to connect with someone who’s supposed to help.

To the Owner: I urge you to take a proactive approach in addressing this issue by actively facilitating meetings between candidates and hiring managers to ensure the recruitment and hiring of top talent. Please avoid offering surface-level responses that show sympathy without any follow-through. Candidate experiences should not be dismissed, and it is important to ensure that compensation is aligned with performance—employees who do not fulfill their responsibilities should not be...

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