Sportsman's Warehouse — Attraction in Colorado Springs

Walked in to store today to pickup items I called ahead for to be on hold. I was going to purchase 5 magazines 5 boxes of ammo and 2 ammo cans. It's about 1230pm, store is not busy at all. Skipped my turn 2 times at the gun counter to help people wandering up to the counter. As I was finally being helped the clerk literaly interrupted me and stopped helping me to talk to another customer holding a crossbow near the magazine end of the counter where I was being assisted. Then as I wanted to fullfill my purchase list of various products that I could see behind the counter, the clerk sighed and apologized to the man that walked up near me with the crossbow. With everyone that had cut ahead of me and the guy that was allowed to take my turn that I patiently waited for. I watched one $11 background check get purchased that was put on hold for a guy in pajama pants. Then the crossbow guy important client must have passed on the $340 bow, he bought a $9 pair of socks as I was walking out the front. Store made $20 in 30 mins of poor customer service putting me on hold to spend $300+. Not that I'm implying that $300 is much spent. I walked out with nothing else than an apology from the manager.

Shopping here since 2001. Store has gone Downhill since 5 years ago. Shopping elsewhere since 24'. Big box is failing because of internet sales and inadequacy. Poor customer service is the poison in the blood of your store. How can a small hardwhare store like Ace hardwhare survive. Excellent customer service and product knowledge. Home town feel. The guy that 1/4 of the way helped me, couldn't even locate the mags on the wall or seem to be aware of their existence. Because he was really intersted in everyone else How could a human stand in 1 location for multiple work shifts and have no situational awareness, let alone product awareness. Let alone that these 2 people work in the most expensive section of your store. He's been there a while now, no excuse. Get a ticket system for goodness sakes. Try something different before you die of never accepting change. Maybe hire a darn security guard so your employees aren't overly concerned with that stress aspect of the job. Unfortunately the last time I came in the store to look at their "weak" big box safes, I was hawked over by an employee acting like I was a criminal out to steel safe pamphlets left inside of the safes. My buddy came in yesterday and complained to me about being treated poorly after I had recommended he check this store out. I've been coming here as a kid with my grandpa since the store first opened in colospgs. Since then I've always considered this store the original outdoor supplier to go to in colosprings. Done, this place failed a long time ago and guys like me belong elsewhere. I prefer my business respected and my tea in the harbor. Old...

Most unprofessional experience ever. Started shopping at this store a few years ago and come in today to get a set of walkie talkies for work got to the counter made a complete purchase money off my card everything well excuse me my wife's card after I was grabbing my product had my receipt inches from hand when she said excuse me I'm sorry can I see your id. I said sure she looked and said your signature isn't correct on the card I have to refund the purchase. This all occurred after the purchase and I got upset asked why did you card me after now I have to wait for the money to be put back on my card. Ok I get the security of using a card that's not in your name but carding after the purchase is my issue it was my wife's card for god sakes. And my issue that I called the manager about while on the phone I was upset still and he began to argue saying that she was right and I asked so why is it that other stores card before purchase was made and not after and he tells me oh well sir that's what we do and its too bad and hung up the phone completely rude. After being treated like crap and told oh well I returned to the store with my friend asked to speak to the store manager where he asked me because he noticed I was on the phone am I being recorded and I told him yes I didn't like his professionalism on the phone and was shut down again never recieved my money back and I was mad. Icustomer service sucked rather then desolate an issue to resolve it they argued and made it worse and got extreamly rude when approached I did go off in the store yet my behavior may not have been worthy of the incident I felt robbed and disrespected when I left because of one issue I tried twice to resolve once on the phone and once in person where cops were called because of the unprofessional manager Jason Vincent and his co workers Haley mistake everything could have been taken care of calmly but because of him it became out of control and a faithful customer who made a simple mistake and was treated like dirt got upset yes I did and I will stand by it all Mr Vincent had to do is agree and give good customer staisfaction rather then...

TLDR: Avoid Donna like the plague, everything else is good.

My friends and I spent a couple hundred dollars this last week at SW. We could not be happier with the equipment, apart from a $15 belt. Essentially it had a fray in the tip that caught on belt loops as you fed it through. I brought the belt back and asked for an exchange. It was like pulling teeth with their floor manager, Donna. Implying that I took the belt, damaged it, and wanted a return for $ (I only wanted an exchange).

I explained to Donna that I'm not the type of person to lie. If I were to lie then why didn't I damage a much more expensive item and bring it in? And why would I only want an exchange?

Donna finally agrees to an exchange and says, ''If that one comes back damaged I can't guarantee the same treatment,'' implying that I did damage the first one and I'm a liar. The automatic reaction to assume your customer is lying speaks to how poor Donna is at her job. She insisted that she runs her department better and the belt would not come be put on the floor malfunctional.

I went back and picked up the same exact belt. They are all cut the same but you could clearly see how mine was nonfunctional. There was EXTRA fabric. The person cutting my belt didn't cut all the way through, leaving extra fabric, which frayed and catches on loops. So yes Donna, you do have products on the floor which are nonfunctional. No you do not run your department as cleanly as you think.

When a customer brings something back it's not an accusation or insult to your position. They're pointing out an obvious mistake by the manufacturer.

Avoid Donna...