Awesome Entertainment & Party Rentals Columbus, Cincinnati, Cleveland, Ohio — Attraction in Columbus

HORRIBLE!! customer service!! I called and spoke to Curtis, I informed him of the 3 products that I would like to rent for a fundraiser this weekend. He informened me to go online to their web site and fill out a form. At which point he would contact me to let me know if the items would be available and to get payment from me by check over the phone. I filled out the form, but did not receive a phone call from him. or an invoice, In place I received an email from their company a couple days later,stating that my order was cancelled do to non payment.

When calling, Curtis was rude and saying that he needed payment, when told several times that I needed an invoice with a total on it to process payment he said there was nothing he could do the form that I filled out was my invoice. I let him know that I needed one with a total amount owed on it and he said "to add it up" Very poor costumer service. I will be reaching out to another company to full fill my needs for the weekend..

Update: Upon placing this comment immediately I was called by Curtis, He was very upset that I was placing my experience with his company online. He would not give me the chance to talk and continued to talk over me. Saying that he will be going to my company's web page and leaving a negative review. When asked to speak to a manager he said that he is the owner. While I was in the process of updating this review he called again and gave me the option to take the review down or he would contact the manager of my workplace. he insisted that the reason for my negative review were because he would not give a discount for his services. It was requested and denied. I was happy to take in place a 20% trade for services.

When saying that I am sorry that you will not be getting my business he stated that he does not need it, that the money that we would be spending is nothing to him.

What a shame, The reason that I reached out to Awesome Family Entertainment in the first place was because of the glowing reviews. But possibly there are nothing but great reviews because he threatens anyone that attempts to leave a negative review

Here is the Invoice that I received. Removing my contact information

Entertainment: Please enter the type of Entertainer or Rental Item. If purchasing a package deal, please enter the name of the package in number 1. Then under special instructions list items and times Type of Entertainment/Rental: Twister Start and End Time for # 1 5-8pm Type of Entertainment/Rental: Basketball Hoop Start and End Time for # 2 5-8pm Type of Entertainment/Rental: Inflatable Corn Hole Start and End Time for # 3 5-8pm Type of Entertainment/Rental: Start and End Time for # 4 Special request or instructions Mentioned will do a 20%trade Also asked about a slight discount this is a charity event to raise money for the wounded warriors program Service Fees: Please fill in the amount quoted by AFE. Dollar amounts entered are not committed amounts if varies from AFE quoted prices. All prices are subjected to verification. Entering the wrong amount AFE may cancel your event. Amount Quoted by AFE: ($) Deposit Amount being paid: ($) Balance due the day of in Cash: ($) Payment Method for Deposit or full Payment: Check or Money Order Date Payment will be made: 9.14.16 Special instructions to entertainer or AFE: Terms of Service-I agree to accept the terms and conditions and I understand that all pre-payments are considered as a booking fee and are non-cancellable/refundable once scheduled. yes Delivery Terms-I agree to accept the terms and conditions regarding delivery. For rental items only. I understand that my delivery appointment will be scheduled the day before with a 4 hour delivery window. For equipment pick ups I agree to be on time and If I miss it by reservation is subjected to...

This company is TERRIBLE!! I booked a balloon twister for my daughters 1st Birthday. The party was from from 2-4pm. The balloon twister was booked from 3-4pm. I received a phone call at about 11:30 stating the balloon twister had to cover another party at the last minute right before ours, they wanted to let me know they may be a few minutes late. I completely understood this. I understand things happen and I was ok with them being a few minutes late. I received a phone call from the twister at about 3:30 (3:34 to be exact) stating she was on her way, she was 2 minutes away. As my brother was leaving at about 3:40 he let me know a lady asked if this was where the birthday party was at and I let him know that was probably the balloon twister. My brother waited on the porch for about 5 minutes to direct her to the house, there was two of them and they were in the car. My brother finally left at 3:47 and I waited at the window to let them in, they didn’t get out of their car to walk up until 3:50. My daughters party was over at 4. Some guest had already left. She came in and apologized for being late. Her speech was slurred and she stumbled in the door a little. My guest kept asking me what was wrong with her and stating she seemed intoxicated or high off something. I called the company to file a complaint and spoke with Curtis, he stated he would call her and “get her side of the story.” He then called me back with her on a 3 way (very unprofessional) and it was basically a back and forth argument. She stated she stayed an extra 15minutes and made extra balloons for the kids, which really wasn’t extra because had she been on time there would have been more kids. After the back and forth arguing Curtis called me back and stated I’m making accusations and that he was going to take legal action. He offered me a $25 refund, which was fine but the way he stated he was giving me this refund was rude. He stated “I believe a 20% refund is sufficient enough for being late.” Never once did I receive an apology. He was basically stating I was lying. I would have given this company a 3 maybe 4 star rating if the lady didn’t seem intoxicated and if the customer service was up to par. This company’s customer service is HORRIBLE, don’t book them for your entertainment needs!! UPDATE: After posting this review, Curtis called back and stated I will no longer be getting a $25 refund because I posted this review and that he would be filing a lawsuit against me. I explained to him, I am entitled to post and share my opinion and if he wants to file a law suit to go for it!! He called me a liar and my mother got on the phone and explained to him he is handling business very unprofessionally and told my mom “you raised a liar who is mad she got called out on it” and he hung up!! VERY UNPROFESSIONAL BUSINESS!! IF YOUR LOOKING FOR GOOD CUSTOMER SERVICE PLEASE LOOK ELSEWHERE!!

UPDATE: THIS MAN THEN TEXTED ME AFTER RESPONDING TO MY REVIEW. HE POSTED MY FULL ADDRESS AND PHONE NUMBER ONLINE. THIS HAS BECOME A HARRASSMENT ISSUE!! AGAIN VERY UNPROFESSIONAL!! IF YOU READ MY REVIEW IT STATES “SEEMED” INTOXICATE, I LET HER STAY FOR MY KIDS PARTY BECAUSE SHE WAS THE ONLY ENTERTAINMENT AND CHILDREN DONT KNOW THE DIFFERENCE. AND MY CONTRACT WAS FROM 3-4, IF YOU LOOK AT MY DAUGHTERS PARTY INVITATION THE HOURS ARE FROM 2-4pm. I NEVER STATED TO HIM THAT SHE STAYED LATER, I STATED SHE DID STAY THE FULL HOUR EVENTHOUGH IT WAS OVER AT 4!! THE MONEY IS NOT AN ISSUE FOR ME, IF THAT WAS THE CASE I WOULD HAVE JUST TOLD HER NOT TO COME WHEN SHE CALLED SAYING SHE WOULD BE LATE! AND A GPS WILL SAY WHAT TIME THEY ARRIVED BUT IT DOESNT SAY WHAT TIME THEY ACTUALLY GOT OUT OF THE CAR AND...

Edit this company acts like it isn’t in Columbus Ohio where it knows you can’t trust the weather 2 days beforehand. They act as if the meteorologist predict correct weather 100% of time. at the time of delivery the chance of thunderstorms for my Sunday party were at 50%. I’m ok with that. But as I kept checking throughout the day that percentage kept rising ITS NOW 90% throughout the entire party. I get that they dropped off the items. I was more than willing to pack it up and deliver it back myself. But it’s easy to hide behind a “contract” when you the owner can have compassion but you choose not to. LIKE I SAID I WILL NOT BE USING YOUR MONEY HUNGRY COMPANY ANYMORE. To prevent things like this happening you should deliver the day of instead of more than 24 hours beforehand.

This place sucks. I don’t understand how I’m getting penalized for them delivering a item more than 24 hours before my daughters scheduled party. Then for them to say I should’ve told them by Friday at noon. Well Friday at noon the weather wasn’t thunderstorms for the duration of the party. So I ask can I use the bounce house in the rain? To their reply of “light rain is fine but in thunderstorms it must be turned off” had they attempted to deliver the item the day of we wouldn’t even have this issue. Not to mention if something happens to it while it sits deflated in my backyard I will be charged for it. THEY WILL NEVER GET MY MONEY AGAIN AND I WILL TELL ANYBODY WITHIN HEARING DISTANCE THAT THIS PLACE IS TERRIBLE AND IM SURE YOU CAN FIND BETTER ELSEWHERE. I would give negative...