Graphicom Enterprises, Inc. — Attraction in Columbus

On August 31 I dropped my I Phone off @10-10:30AM to get my screen repaired, I was told I would get my phone back repaired the same day and to give them 4 hours max. I was having major surgery the next day and my husband would be working out of town and that would be my only source for communication. The employee assured me I would get my phone back the same day. I was instructed to "turn off my (find my I phone) in the settings" and fill out a piece of paper with my info and contact . After handing my I phone to the employee I seen him put it on top of the paper and laid it along side with other phones that seemed where there for repair on TOP of the counter and out in the OPEN. I left the store and walked next door to T-Mobile, I was at T-Mobile for about an hour. As hours went by I noticed it was 4:30 PM and I hadn't received a call that my phone was fixed and ready for pick up. So I called the store, was put on hold for about a 1 min or 2 and was told that my phone was NOT THEIR and they thought that maybe and "elderly couple" or one of their "regulars" might have accidentally picked my phone up by MISTAKE. The employee stated they had called a few customers that they knew was in the store that AM and they were waiting for someone to call back to confirm if they accidentally had picked up my phone. I was in disbelief so not mentally prepared to hear such news a day before major surgery. I asked if they had any cameras in the store and sadly I was told NO! that hit even harder! I was now looking at going into surgery with no form of any communication . I was apologized to and was told that they hadn't had this happen in their store in about 15 years and was assured that they would replace my iPhone but could not guarantee my phone to arrive the next business day before surgery due to how late in the day it had gotten. Luckily my husband had a spare phone I could use as a source of communication before he left out of town to work. About 8PM I'm on my lap top trying to figure how to recover my contacts through iCloud which didn't work because it needed a 2 authentication verification and one form was my actual phone so I decided to look through my Gmail and I notice I received an email subject: MISSING PHONE. I opened the email up and it was an email that my iPhone had been recovered and to bring my ID to an address provided to retrieve my phone. I googled the address and it was a T-Mobil/Sprint store located off MACON RD. ! I retrieved my phone and asked the guy how did my phone end up in his possession. He stated "A young lady came into their store and said her mom found my phone, she didn't know where and that she wanted to drop it off". I came home and as soon as I turned my phone on I'm starting to get phone calls from numbers whom I don't know back to back I did not answer and if I did I hung up and turned my phone off and was going to call the store whom lost my phone to let them know I FOUND my phone. I attempted to call the number that was calling me back on another phone and it went to a Verizon prompt. The next day I turned my phone on to call the store and let them know my phone was recovered and you will not believe the type of text messages I woke up to was the OWNER of the store was ACCUSING ME AND MY HUSBAND OF STEELING MY OWN PHONE AND TRIED TO CONSPIRE ME AND MY HUSBAND OF FRAUDUALENT ACTS. I have screen shots of the text messages attached below including the email that was sent to me. Now how the OWNER PERCEIVED that me and my husband were MILITARY and threated to call the base commander and ask us to CONFESS to save my husbands CARRIER is beyond me! To top it off as I spoke to an employee (Who I assume was the owner) the next morning he didn't seem a bit remorseful or interested in me telling him the whole ordeal of how my phone was recovered. Instead I was ask If I still wanted my phone to be fixed and offered to pick my phone up from my surgery location and drop it off to me when fixed! CAN YOU SAY CRAZY! P.S. notice the email time 11:45AM while I was next door my phone was...

If I could I would leave a 0 star review. everyone I encountered at this place has the worst customer service skills ever. I tried to give them the benefit of the doubt and was like maybe they were having a bad day but I was met with horrible customer service on all 3 occasions that I went into this store.

The first day I went into the store I explained to them that my charger port was pushed in and that it still worked and I wanted to know if it was possible for them to just readjust it. they told me that was not possible to do and it would take 3-5 days to get the part in and repair it and they also told me $150 for this repair. I ended up taking my laptop home because I am a college student so I just held my charger in place to get a charge so I could do my assignments.

That next week on Tuesday I took my laptop back to the shop and I was told again that my laptop would be ready in 3-5 days because they needed to order the piece because they were unable to just reposition my charger port like I told them. anyways I leave it there and I got an email today on Wednesday saying my computer is ready which is good news for me. They also tell me my total will be $100 and I was confused about that because how was my total going to be $150 with a new piece but $100 for something they told me they couldn't even do. Apart from them lying telling me they couldn't do something I also went in today and asked what was exactly done to my laptop and the guy told me he was not a technician with an attitude so I asked him if I could speak to a tech and the tech came out very hostile asking if I would like to just pay more if I had a problem with not getting a new part. I never said I had a problem with not getting a new part I just wanted him to explain to me why i was paying $100 for something they originally told me was not possible for them to do.

With all this being said they did fix my laptop after lying to me on multiple occasions. so, if you don't mind being met with terrible customer service and constantly being lied to...by all means come here to get your electronics repaired I just know I will never step foot in the place ever again.

p.s. the manager of this establishment response shows 100% that they are rude people and have no sense of customer service. imagine trying to tell me my experience with your employees. and just because you say you didn't lie does not make it true. the very first time I came into the store I gave my laptop to a technician to look at and told them I didn't need a new piece just an adjustment and he lied and told me that was not possible so yes now you your sales men and your technician are all liars. I was satisfied with my laptop being fixed my complaint was only with the poor customer service and the lies. also I was never told the diagnostic price of $100, which I had no problem with I honestly would've payed anything to get my computer fixed I just wanted to know what I was paying which is reasonable since its my money being spent, but because you all have bad communication skills you became hostile and presented me with bad customer service. As a...

I went in today after spending two years in the Peace Corps, during which time my 2010 MBA sadly kicked the bucket. All I wanted out of it was the harddrive (SSD), which is pretty simple to pop out. I asked the technician if I could borrow his screwdriver for five minutes while I took out the SSD in-store, no risk of stealing his tool.

He refused. I clarified. He refused again. "I'm not in the business of loaning tools." A bit shell-shocked at such rudeness and simply poor business sense, I asked, "You would risk a bad review just to force me to give you my laptop overnight?"

And here's where it gets really good. He says, "if you're so petty to do that, then yeah."

The guy who has just refused to let me borrow a tool for five minutes, removed any chance of me ever doing business with GRAPHICOM again, and lost all of the remaining parts of my MBA that I would have left with him for free, accused me of being petty.

Afterwards I called the store to see if I could speak with a manager or the owner. Turns out the manager/owner is also the technician I spoke with. Really just unbelievable. How could someone with such poor manners and poor business sense own a store?!

This is not rocket science. A customer with a 2010 MBA is coming in to your store, dealing with the death of his sad little companion. He's clearly in the market for a new laptop, but first we need to get his data for him. Take care of the data problem. Sell him a new laptop. Profit.

Except not.

Edit: the reply that other customers would leave positive reviews is false. There was one other customer in the store when I was there. She thought the owner did not understand when I was asking to borrow the tool and that I would do it in the store, which is why i went back in a second time. It's true that I came in to sell my laptop for parts or offer it in exchange for a repair. When told by a customer service rep that they couldn't do that, as it was against Apple's policy, I immediately understood. My only reply was, "oh, that's interesting," and I made no more...