Hooters — Restaurant in Columbus

My husband and I love to watch the UFC fights - so we planned a date night and showed up early enough to make sure we got a table. The place was not packed however it was a little busy. The hostess sat us in a six person booth, even though there were plenty of smaller tables available at the time. Whatever, we were glad for the room as we were going to be hanging out for 4-5 hours. Our waitress showed up to get our drink order, we really had not had a chance to look at the menu, so my husband asked for water. I already knew what I wanted but she did not bother to even look my way. After about 10 minutes we get our water, and we are able to place an order. Our drinks and food came out in a decent amount of time, however the wings I ordered, lemon pepper, were absolutely disgusting! Way too much seasoning! I have had these here before and they were great, this time not so much...should have known the evening would go down from here.

This UFC fight was one of the biggest of the year so far, so the place got packed pretty fast. We were sitting watching the fight when a hostess comes up and says that the manager is saying that it is now stadium seating, so they were going to set other people in our booth. I am sure you can imagine that this is rather awkward! Especially when we see that the people that they want to sit with us are for decently sized men that are a great deal younger than us. My husband asked if this was going to be the case - why wouldn’t they have sat us in a smaller booth or ask if we would want the bar? The girl is flustered and I guess some seats opened up somewhere else so they sat there. A little later two older gentleman were sat next to us. Obviously conversations are not really good as now all of us are seated next to strangers. My husband and I are trying to enjoy the fight while the two older gentleman are eating. During all of this time we maybe see our waitress once. She does come by to take the other gentleman’s order bring them a drink and what not. We would occasionally see her walk past, with not even a glance to see if maybe we want another drink or a water refill. Keep in mind that my husband and I have been there for now almost 4 hours. The gentleman finish their meal and have to wait a good 30 minutes before they can pay their bill. We still have another hour to go, never get checked on. Nothing. Finally with the last fight of the night I was able to holler at her “check please” as she zooms by our table.

This was by far the worst customer service I have experienced! We would have left but the only other establishment to watch the fight would have been Buffalo wild wings and by that time there was no way we would have gotten a seat there. we now know better and will start our evening at BWW for future fight nights.

Teach your waitress’ some decent service tips. I guarantee you that we would have tipped a great deal more than a table of four single soldiers! So would have the older gentleman that were...

Would not leave any stars if it would allow me to. Husband and I ordered an appetizer when we first arrived at 4:45. Then ordered our meal about 20 mins later. At 6:45 our appetizer (Chips & Queso) still had not arrived. We were patient and waiting as it is Christmas and it is busy with very few places open, but over 2 hours at this point of waiting on literally chips & queso is ridiculous. Also, my husband had two large beers and one short within that two hours, and ordered another one while we were still waiting for our food. I also asked for a refill on my coke. Waitress comes back to tell my husband the system cut him off on ordering any more beers. Even though I’m completely sober not drinking, and I’m the driver, also he has not previously been drinking as we literally drove 4 hours to drop my step kids off at home and went straight to Hooters bc we were starving. We were calm, asked to see a manager bc every table around us with 4-6+ people have all received their meals and also came in after us, and we couldn’t even get our appetizer lol. This place is a joke. When we spoke to the manager, he only apologized. Our bill was $35 for the 3 beers my husband had and my soda. I do not recommend this place at all and would advise everyone to avoid it. Uber eats takes priority over in house customers. If kitchen and staff is overwhelmed then you should place a hold on the door. Making people upset by having a wait on the door is 100x better than terrible service. Nobody should wait 2 hours for an appetizer and STILL not ever receive it. We cashed out our drinks and left to make a 4 hour drive back home STILL HUNGRY. Terrible job Hooters of Columbus, GA! Also, guy behind us was knocking out shots, and told us that they count their tall beers as 3 lol, so if you drink shorts or shots you can get hammered, but drink 2 talls and a short within two hours and get cut off 🤣. Pretty sure the waitress still charged us for the food we never received, and my husband still tipped her $10 just because it...

Hooters Columbus, GA. This place is terrible. Wife and I went on Christmas Day, clearly place was packed bc not many places were open, but hostess was seating people left and right. Waitress told us the kitchen was behind on orders and we let her know that was okay, and we weren’t in a huge hurry. We ordered Chips & Queso for an appetizer then once the waitress returned 15-20 mins later we ordered our meal. One hour rolls around, she lets us know our appetizer is coming, and tries to cash us out. I told her I might want to order another beer and my wife may want dessert, so we would wait (after all why pay if you haven’t even received your food and you’re dining in). Hour and half we canceled our main meal, but still waiting on the appetizer. Two hours roll around she lets me know the system cut me off after my 3rd beer (2 talls & a short) over the course of two hours. Wife walks up to ask for a manager, to which took an extra 10 mins. Manager only walks over and says he’s sorry before even hearing what we had to say. He pulls the waitress over to the side, whispers to her and walks away with zero explanation to us. We tell the waitress we’re leaving as we have a 4 hour drive back home, and to cash us out. I hand her $25 dollars bc I had 3 beers and wife had a soda, she then informs me our bill is $35. After leaving we realized she still charged us for the appetizer we never received! Plus I still tipped her $10 bc it was Christmas. This is the last time I will be burnt by Hooters. I will not visit another establishment. If you wonder why all Hooters are failing,...