LongHorn Steakhouse — Restaurant in Columbus

Before Covid this was my favorite place to eat & I always received great service. I wen there Wednesday Feb. 9 at about 2:30pm in the afternoon to celebrate my grandson 13th birthday. This is only my 2nd time going out to eat since Covid. I knew this would be great because he could get anything he wanted they have a variety of great desserts. The hostess was great, he seated immediately because the place not crowded more empty because the day & time. Unfortunately after being seated we waited 15 min. to order out food & get something to drink. The lady quickly took our order by memory, didn't write anything down. I told her it was my grandson 13th birthday & he could have anything he want. he order a Ribeye Steak dinner, & Cheese burger dinner (2 meals) and my dinner also and we order desserts to come out with dinner. Desserts came out, disappointed no candle atleast in 1 of the cakes. Food came & my order was wrong & she never asked how we wanted the burger & it included things we just took off. I told her I would eat what she brought after that we never seen her again. At this point she could have up sold us anything on the menu before she left because I told her he could get whatever he wanted. My sister arrived to join us as we were eating which we had told the hostess she would be arriving. It too another 15 min. for her to come to the table to get my sister order and when my sister order came we finally get a second tea. At this point again she could have upsold us more food, even if we had to take it home but she was so quickly to leave after dropping my sister food off & us our 2nd tea we never seen her again and we had to sit there 20 min. after finishing our food & then I waved down the hostess to bring us to go plates & bags. After he brought them, she finally came to give us our ticket and I am a very good tipper, normally but our bill was 93.32 & I pd. $100. She was not attenuative, never acknowledge my grandson birthday, not a good waitress. Worst service I've ever had at this restaurant. She was not even worth my 6.00.....she could have received 25.00. I now wish we had of went with Cheddars or the Mexican restaurant, our 2nd & 3rd options now. It was not a great birthday or experience for me being only my 2nd time eating out. It was so bad we didn't get her name, all I know is she was an African American woman with long black hair & normally we always get the waitress because they are so great. ..but this was horrible. This much wait time in a practically empty restaurant &...

Whittlesey Blvd Columbus, GA location is the worst Longhorn that we’ve ever been to and we have traveled for work for 30 years so we have been to a TON! Every time we have went to this particular restaurant the food is bad or service is worse and last night was no different and my husband vowed not to pull in their parking lot again! I wanted to go to Longhorn for my birthday dinner (go figure!) so we got there at 4pm and went in and the hostess said it would be an hour or longer. I looked around the almost EMPTY restaurant and asked what about all those empty booths and tables. It was like 3 booths with guests sitting! She said, we have no waitstaff. Really? OMG! lol I will be calling the Darden company about this place! There is obviously a manager problem at this location! You don’t have bad food, bad service and then absolutely no one wants to work in this place because the management is on top of things! You have these problems when your manager sucks and could care less about the company he or she works for. There’s a problem here and it needs to be addressed and FIXED! We got on the waitlist but when I told my husband how long the wait was he said he77 no! We went to Texas Roadhouse and I forgot how much I loved that place! We don’t go there too often because of it being extremely busy. That’s because they have awesome food, amazing and fun staff and the best management running it to have all of that. We waited about 30min which was surprising considering it was a large amount of people outside and inside waiting to be seated and we expected it would be longer. Packed house! My birthday dinner didn’t go as originally planned but it turned out better than I had expected! The most tender ribeye and delicious sides and they gave me a free appetizer and a free dessert and all got together to sing happy birthday to me in their own special way. It was great. If you want a delicious steak dinner from a chain restaurant, go to Texas Roadhouse. If you want one from an awesome, privately owned restaurant, go to Mabella’s in downtown! It’s my absolute favorite restaurant in Columbus but we just ate there two weeks ago so I had picked something else for my birthday. When we finished our meal at Texas Roadhouse, I got a text that our table was ready at Longhorn! Our waitress was at the table and we all about fell out laughing! It had been an hour and a half! Get it together Longhorn manager before you’re the cause of a big CLOSED - OUT OF BUSINESS sign hanging on the front of...

We had two servers, the 1st for the first 30 minutes, then a new one for the rest of our meal. The 1st server only managed to bring us water, spending the rest of the time trying to get our drink orders--a margarita for my husband, a Tito's Texas Long Island tea for me, and a frozen virgin margarita for our teenage granddaughter with mango or strawberry juice added. Waitress said she wasn't sure about the virgin margarita but would check; came back saying couldn't be done because it came premixed in the machine. My husband said fine, just make it over the rocks. The waitress next came back and said the margarita still couldn't be done, and also that they couldn't make my long island tea, but finally after some back and forth conversation she said they didn't have Tito's vodka(?) but could make me a regular one. After she left, My husband went up to the bartender and gave her $10 just to make our granddaughter's margarita; my husband makes them at home all the time and knew it could be done, which the bartender did. Throughout this time the 1st waitress acted very reluctant and put upon in helping us get our drinks ordered.

Almost half an hour later, we got our drinks, and we were finally able to give our food order when a new waitress came to our table, eventually getting our food. She was very personable and took good care of us. HOWEVER, as we were paying for our dinner, we noticed the table next to us getting bread along with their waters and realized the 1st waitress never brought us bread! We love your bread(!) but had forgotten because of all the rigmarole in trying to order our drinks. Our 2nd waitress kindly brought us a loaf to take home with us, but it would've been nice to have some bread to munch on as we had to wait 45+ minutes for our dinner.

While we don't go to your restaurant often (maybe once a month), we've always had excellent service and enjoyed our food. I'm glad to say the food we were served yesterday was delicious! The low rating is for the difficulty in ordering our drinks (having to resort to bribing the bartender to get what we wanted), the bad service and attitude we received from our 1st waitress and how long we had to wait for our drinks and our food. We've always praised your restaurant and highly recommended it to friends, but don't feel we can again. We were so...