KAY Jewelers — Attraction in Columbus

If I could give 0 stars, I would. I bent my favorite ring while I was moving. Stupid of me, I’ll admit. The employees were extremely insensitive to my situation and deemed my ring a total loss before they even looked at it under the microscope. They did not try to shape it back, which they could have easily done. They didn’t even look up my account. They told me one of the prongs holding my stone in place was bent and it would cost extra. They wanted me to sign up for a credit card and make payments on the total price of the repair which was almost $300. I could have bought a whole new ring for less than what they tried to charge me to have this fixed. Then on top of it, they tried to tell me it would take 2 weeks to have my ring repaired. I took my ring to the Kay Jewlers in Mount Vernon and they fixed my ring in less than 15 minutes and it was FREE. Then they sold me a lifetime warranty that covers the whole thing for $60. Don’t go to this location. They are pretentious and will try to rip you off. I’m glad I went with my gut and left without being gouged by the...

Overall, I am extremely pleased with the ring that I got, however the salesperson "Bonnie" upped the price on the ring. It was supposed to be 50% off. When she rang it up, she told me the price after tax and warranty, and it seemed high. So I started to say that I would just hold off. Then she said "well I didn't see on the tag, I can give you an additional discount." It brought the price down a couple hundred dollars, and I decided to go ahead and get it. When I got home and looked at the receipt, I noticed that even after she supposedly "gave an additional discount" the price she charged was only 40% off instead of 50! I ended up having to go back to a different salesperson and get them to give me a refund for the additional 10%. They didn't give me any trouble for that and were very nice. But I felt what Bonnie did was extremely sleazy, trying to pull one over one me. And I still only got the 50% off without the "additional discount" I was...

Always had good experiences here up until a change of management at this location. I always buy the warranty on my products but after this experience I’m having I never will again. After my wedding I had slight moisture damage in my series 800 movado watch. On top of that my wedding ring was way to big and was a simple easy mistake to fix. I went into the store to ask about resizing my ring and they said they would gladly re order a size down and send my watch out to warranty referbishing. I did this on 9/14 and they said it takes 1-2 weeks for the ring and 4-6 weeks for the watch which I understand that time and said send it out. It has now been 11 weeks since they have called me back about my ring and my watch. When I called this morning they said my watch was sent out on 10/31!!! I’m highly disappointed in the staffs and managements execution of a simple warranty repair. Will most likely be my last purchase with...