I got my iPhone X Max screen replaced this summer and it was defective right away. I did leave a review and it must of been the manager that said bring it back they’ll fix it as it’s under warranty, which they did. However a short period of time after, a pink line appeared on my phone screen which grew wider and another line appeared which was green, while it still worked I assumed it was under warranty because when I called they said it was. Then my screen like popped off, I know nothing about screen repair and assumed the glue came off?! My screen was in perfect condition just no longer fully set on my phone and when I called again to assure I could drop it off under warranty they said yes of course. Well I drove all the way to minot to drop the phone off and the guy who was working said i tried to fix the phone myself, I explained to him I know nothing about phones I didn’t touch it, you guys literally just put this screen on like last month, and he’s like well “I would like to believe you but it’s a business so I can’t believe you and you don’t have a warranty on the second screen we put on anyway”. He wasn’t very nice and to tell me I’m lying about drove me nuts. I will have to find somewhere else to go, and would not recommend them. Maybe it was a stressful holiday for the guy or something but he...
Read moreWe have previously gotten all our truck batteries here and like them. But I went in today and they wanted $225 for a 1997 Jeep Wrangler battery. The dude helping me, who got his bleach blonde look from a Ken doll, was so incredibly rude, as he played with his lip piercing. He said something that sounded to me like he didn't intend to install the battery, and I asked, you do install, yes? As he walked away from me he said snidely, OBVIOUSLY. Obviously? Obviously he should go back to school. I went to Walmart and saved $100 and had some really great service. So disappointed in a place we've gone to for a decade.
Update, Owner responded promptly asked me to call them and resolve the issue. Nope, not doing more work for them. Issue resolved - Walmart offered me AWESOME customer service. Maybe look into hiring...
Read moreVery helpful and professional staff. I took my phone in for a rear-facing camera replacement. There was a mishap that caused the home button to stop working, but they handled it professionally. The technician took it back in right away, and worked at it. He was unsure of the proper fix, so he changed a phone setting (so my home button was accessible by a point on the screen), and asked me to return tomorrow when the best technician was in.
The next day I came in after work, and spoke to one of the managers (Willie) who was already aware of the situation. He handed it off to the other technician, and within an hour or two he had diagnosed the problem, gave me a new screen (under warranty of their work) and my phone works great!
I highly recommend this store, and stand by the quality of...
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