Best Buy — Attraction in Garden City

After going into the Nampa location with my sons phone and being told on Saturday they couldn’t repair the phone until Sunday, it would be covered under the warranty, receiving a phone call from the Nampa store Sunday morning stating the one employee that was “apple certified” was not actually going to be in to work until Monday. We decided to make an appointment in Boise. I made the appointment, called the store, was told that yes the repair should be covered under the warranty. I received a call from Darrian who was very understanding to the situation that my son needing to get the phone repaired under warranty and needing to leave to go back out of state so it would need done today and it would happen. I explained what happened in nampa the day before hoping to speed up some of the diagnostic tests and what not that would need to happen. He told me that no, “although they are good guys- they don’t know how it works and it would probably cost me about $300”. We deciding to continue and go in to see if after seeing it they would come to the same conclusion that they did in Nampa. After arriving at the store and meeting Darrian he looked at the phone, took it to the back. Came back out stating that it wouldn’t be covered because there was “physical damage” to the screen. My son informed him there was no damage to the screen it was the screen protector that had the minuscule chip on the corner. Darrian agreed and stated yes in that case there was no damage but they would need to do further diagnostic tests. He walked in the back again. After coming back out he informed me that there were three “points of impact” to the screen and it wouldn’t be covered under the warranty. There is the aforementioned chip to the screen protector, one other even smaller more towards the top of the screen, and a small black dot in the left hand side of the screen where the display stopped all the way across the phone. (It’s basically a white screen the bottom 1/3 of the screen) He is claiming that as a point of impact although there is no actual physical damage to my sons phone. He then informed me it would be $330 to proceed with a repair. I asked why they would charge me but the store in nampa won’t be charging me? He said it was because they just simply do not know what they are doing there but he would be talking to his manager as he is the manager for them as well to make sure they are following the proper procedures. Ok however that isn’t my problem. Why am I being charged for it? He said he can’t just give away a $330 repair but would talk to his manager. Asked me how I wanted to proceed. I told him I wanted to go ahead with the repair as I didn’t feel like I had a choice at that point. He started taking my information. He then told me due to Apple’s warranty policy if after I pay the quoted $330, if they find other damages when they start the repair they will have to fix them as well and of course those will cost even more. So I said “I’m going to pay you $330, and could potentially end up paying even more when we come to pick it up?” He stated that yes but it wouldn’t exceed $700. I started crying. Sitting in Best Buy I was visibly crying at that point. Darrien laughed and said “thanks for not shooting the messenger”. As I was giving him my information to finish my son stated to me that he was fine with his phone. After feeling like Darrien exploited the time sensitive situation and making me feel completely incompetent. We told him no we wouldn’t be getting it fixed there. The two small chips to his screen protector could have happened at any time and don’t define any actual impact to the screen. Had we taken the screen protector off before going in I feel as though he would have came up with something else to charge us for. After working in brick and mortar retail for almost 15 years and having over 20 years in customer service Darrien isn’t qualified to speak to any person let alone be a repair sales person for people in a vulnerable situation. If the manager speaks to anyone it should be him and their HR to...

I’m posting this review because I would like the business to be aware that they have an employee that treated me in an extremely concerning way and I would not want that person representing my business. On Monday 12/31 at 3:20PM I had an appointment with Geek squad to help assist with an apple device. The employee that was supposed to be helping me was named Rai. I gave the device that I needed assistance with and while I was there I figured I would ask for assistance regarding screen time on applications on my children’s phone. I set a 2 hour limit on these applications because I do not want them able to sit on an electronic device all day, however I do not want to take the device so they can still contact people if needed. After the screen time limit is up it allows my child to just ‘ignore’ this for the remainder of the day and spend however long they want on these apps. While I was asking for this assistance she said that I should not be asking for her help to do this and that instead I should be teaching my children about internet safety and that “If her parents ever tried to do that to her she would never talk to them again” to be honest the treatment was very unprofessional, uncalled for, and disrespectful to say to me, let alone to say to me in front of my children. I said her comments were not appropriate and asked for my device that was in the middle of being fixed so I could leave the store. I let the gentleman up front know who was very very nice but said this isn’t the first time they have had issues with this ‘Rai’ employee. Based off of the fact that you employ someone and allow them to treat customers this way, I will never be making purchases or giving my business to Best Buy again. I’ve always gone to this store for business with my Dyson appliances and I am now willing to spend more elsewhere just to avoid this business entirely. I just think corporate needs to be made aware of this individuals behavior and how inappropriate and disrespectful the...

No reason to have this store front anymore. Save yourself the pain and order online where you don’t expect any customer service. We bought an espresso machine 2-wks ago for our anniversary and the salesperson talked us into getting a credit card because of their holiday promotion and available store credit. Fast forward, 2-wks later (today) we go into the store to pay off the credit card and use the store credit to get a much needed vacuum cleaner. Nothing is showing in the system for our CC balance,,, they stated that it won’t show up until the next billing cycle. So we had to pay it off blindly, luckily we brought the receipt with us. Next I asked them how many points we had for store credit. Again, nothing was in the system and the cashier told me it should be around $80. To which I said, that is not what they told us when we made the purchase, it was significantly more than that. Several minutes later, he chased me down in the store and told me it is probably double that. So I asked,,, but you have no way of telling us for sure, right? Crickets. So I just told him thanks and went to find my wife, who already had an employee with a lift getting something down and I told her that we don’t have the store credit yet so we can’t use it to make a purchase. As we were leaving the appliance area an employee (I’m assuming he was a manager) asked me how things were going, to which I said not great. He just kept walking and didn’t even respond. Not fraud but 100% deception. My mistake for getting upsold and taking a knock to our credit score. Haven’t been into Best Buy for over 2-yrs and won’t be back. #noreasonto Got to New Egg dot com or Amazon for the best deals and easiest return policies. No reason to ever go into that store. ...