Car Toys — Attraction in Littleton

I dropped my car off at this location on Saturday 2/8 to have subwoofers installed, which requires them to wire the speakers/amp to the cars battery. I was called 3 minutes before they closed, asking if I could come pick my car up and that it was ready. When I showed up, the gate was pulled over the front doors, and the shop was essentially closed. It was clear the employees were excited to get home and be done working for the day. I get it, it’s Saturday, Sunday is the Super Bowl. However, I drove my car home that night, and it was already dark out when I picked the car up, so I could not see that the hood was not latched entirely, letting it bounce while I was driving. I figured they had ensured everything was cleaned up and ready to go before pulling any customers car out to be picked up. The next day I was driving the car in the daytime when I noticed my hood was bouncing up and down. I immediately pulled over. I noticed that the employees had latched my hood but did not push the hood down entirely. When I would try to push the latch release, the hatch would not unlatch no matter what. I pushed down the hood to fully close so that I could get home safely. On the way home, I called the shop. The person who answered got a manager on the phone. The managers first words to me were, “hello, can you bring the car back in tomorrow or the next day?” He did not apologize for the mistake, he did not try to consider the safety risk associated with a hood that is not latched properly, etc. The hood could have popped up while I was driving. It could have hit the car behind me. Instead, he asked when I could bring my car back, I told him that it takes a lot of time for me to drive my car back to the shop. He responded with “well you want it fixed don’t you?” I told him this isn’t how you make things right. He stated, “well I told you we want to make it right, and you’re saying that it takes a lot of time, how do you expect us to make this right then?” I said “send somebody to come by my house to fix it,” which he laughed stating “no I can’t do that.” He had a cocky tone throughout the phone call. When I arrived home, I pushed the hood release, which is the button under the steering wheel, allowing the hood to pop up. I stuck my hand under the small crack of the hood, pushed the hood latch release, yet it would still not unlatch the hood latch from the spot it snaps into, which allows the hood latch to lock in, holding the hood down. This is the only thing that prevented my hood from flying up entirely while driving. I did some research, and quickly found out that because they did not close the hood entirely, the bouncing caused the hood latch to likely bend, not allowing the latch to release entirely from the spot it snaps into. I had to use a long screw driver to push the latch out from its lock in spot, while another person lifted the hood up. Finally we got it up, allowing me to tighten down the bolts holding the latch onto the hood, and was able to get the hood latch back into its original place, and now it works fine. The goal of the phone call was to bring awareness of the mistake to the employees in hopes they would recognize it, own it, and apologize. Instead, it was immediate defensiveness, followed by sarcastic remarks, in which he implied that the only way of making this right, is for me to drive my car back to their shop, and let them work on it more. Time is valuable to me. I’m self employed. If my customers called me stating I made a mistake, I would be apologetic and immediately offer a solution that does not require further inconvenience. You learn in customer service, that when people call you, even if they appear upset, you bite your tongue. You grin and smile your way through the job. The manager never learned that. On the other hand, their employee Ben, seemed to have good communication skills, walked me through the set up when I paid them to install the speakers, and did a good job on the wiring and set up, which is why they...

First I want to start with I am not the type that normally creates negative reviews, but I have had enough.

As I sit here on hold for the 5th time for well over 10 min each time trying to find out if my warranty claim has been "approved" Just to be told that nothing is noted anywhere in previous calls, and that I would get a call back by the next day. I still have no answers and have never been called back. What type of approval do you need, and from who? I purchased over $1000 of equipment including an extended warranty. The deck failed and should be a simple exchange. I am now over 2 weeks without a radio and no one willing to help me.I feel there is absolutely zero communication and they could care less, unless you are buying something of course, since they obviously work on comission and not making any money to help me. I feel like since I installed it myself, which I am certainly qualified to do so, that I am less of a customer than someone that paid them to do the work. But the ones that pay for installation are probably treated with the same poor service as I have been after the sale. Sad.

When I call for claim status first question is " who did you talk to?". That should make no difference, I am a customer that needs help with a problem and any one of their staff should be happy to give me some customer service. Or at least have access to information regarding my situation. I do not think as a customer I am asking for too much here. I have a failed component that is covered by a warranty, there should be no question to replace the unit with the same unit, or if no longer carried, an equivelant component.

Being in automotive service, I can tell you if a part fails within it's warranty period there is no question on how to solve the problem my customer is having and I simply, replace the part with the exact same part or equivelant. Why is this so difficult to just take care of me, the customer.

I can guarantee you that no matter what type of sale they are having I will no longer be purchasing anything from this company ever again, nor will I ever recommend them to anyone. Have now been on hold for over 16 min with no response. Ridiculous.

20 min on hold. I finally hung up because nobody came back on. I guess I will just have to remove my deck and drive there and hopefully they will exchange it on the spot. If not then I will have to pursue further action.

Maybe it's just the Littleton, CO store but I am guessing this is the same at all of them.

I do not, and will never recommend them for anything. Too bad for me and what seems many...

Got subwoofer wiring installed in my car about two years ago here. I thought the price was high but I figured I wanted it professionally done instead of taking time out of my busy schedule to figure it out myself. Install was pretty good, one missing nut that holds a trim piece near my brake pedal was missing, but I don’t fault the guy for that. However, I leave the shop and the sub is immediately cutting out on bumps, and is quickly dead completely. I look at it. If I hold the final connector wires into the sub just right, it comes back to life. I think it’s a cut and dry case, connector has poor connection. I go back to say hey, I think this connector is bad. I spent good money to have this done, please fix this. Guy looks at it. “No it’s not my connector, the sub is bad.” I show him the wire holding trick to get it working again. Insists the sub is bad. I think he’s tripping, but he’s the pro, so I return the sub and come back with a new one. Says the same thing. I say the sub is brand new. He says it’s a POS Walmart sub. Sometimes they come bad. Not my problem. Well, I know the sub isn’t bad, I don’t want to return it because it’s not a faulty product. Frustrated, I ponder what to do for a while. To prove a point, I go get a really nice kicker sub and unbox in front of the guy and show him again that it’s not the sub, it’s the connector he did. He says I blew the sub. In front of him. With the moments of power I can get at a time fiddling with the wires in front of him. Obviously not. I’m certain it’s the connector and try my best to persuade him. Please. You should have 100 of these in your shop and it will take 5 minutes, much less time than I’ve already spent trying to get the sub wiring (I overpaid for) to work, than it will for you to replace it. Will not do it. Cannot get him to do it. Frustrated, I go to Home Depot and get wagos to splice one of the connectors that came with the one of the 3 subs I purchased over the ordeal on instead and it’s worked ever since. I spent so much time and effort on that it I might as well have done it myself and saved the money. It still bothers me. I’ve never written a one star review before but I would suggest going anywhere else after that. Cmon man. Even if it was everyone else’s fault you could’ve just popped a new connector on to...