Citizens Trust Bank — Attraction in East Point

I hate that it has come to this but the employees of this location have forced my hand not only to write this post but to close my account as well. On Feb 3 I went to a Chase bank to withdraw $ out of my CTB account. The money was taking out of my account but did not dispense, being that it was a Saturday I had to wait until Monday Feb 5 to speak with someone in regards to getting this rectified. Monday comes and I get to the branch 15 minutes before they close, after waiting about five minutes or less the branch manager calls me to her office, I explain to her the situation and asked how could we get thes handled ASAP since this is my rent $ being held up. She explained to me that there was nothing that she could do or anyone else and that CTB policy was a 7-10 day hold on this type of issue. I reiterated to her that this was for my rent and I didn’t have that long so if it was something that could be done or someone higher up we could talk to then we needed to take that route, but she insisted there was nothing that could be done. After speaking to her for almost 30 minutes I decided to take her word and proceed with the investigation process into the issue at hand. The branch manager let me know that she would follow up with me as soon as she sent the papers over, well she never did this. She couldn’t even give me the decency of calling me and honoring her word. So after not hearing from her on feb 6 I reached out to customer service on feb 7 and the told me that the process had begun. I called both the branch and CS every 2 days to see where I was in the process never once did I get a call back from the branch. Fast forward to feb20 (the 11th business day) and still my funds have not been returned as promised. Finally we get to present day and my funds are still not available so I ask to speak to a supervisor, after explaining my story to the supervisor she informed me that the branch Manager filled the paperwork out wrong which prolonged everything. Well why wasn’t I contacted about this and when (if ever)would I have been notified of this. She had no answer. She apologized and assured me that the funds would be made available today. Why couldn’t we do this from the beginning??? These problems amidst MANY others have ultimately lead me to the decision to close my account wit CTB. Although the issue I have is mainly with this specific branch, they have set the bar extremely low for the entire company. I hope the company reads this and learns from it. I hope the branch manager reads this and learns from this. And I hope this isn’t the determining factor for anyone considering to open an...

"A relationship you can bank on" is a lie. I went with Citizen's Trust because I believe in racial and economic justice and thought I was doing the best thing. However, when it comes to justice, this bank is not on your side. I had my credit card number stolen from a retailer's website where the thief ordered a lawnmower and had it shipped to his address with his name. I contacted Walmart and told them this wasn't me, requested a stop shipment, asked for my money back, and they told me to file a report to my bank. I spent time that I don't have an abundance of filing a police report and talking to the bank. When I asked the banker if she needed a copy of the police report, she said NO. Fast forward a month, I get a letter from them stating that they were taking Walmart's side and that no error occurred. I looked further into the documentation they sent and it clearly states that the item was ordered from a T-Mobile mobile web app. No one even called me to ask what cell provider I used, they never asked for the full police report, and they never asked me any other questions. They just let someone steal $200 from me and I'm supposed to be okay with that? Hard pass. Y'all made me feel small and insignificant and like no one would listen. I should also point out that because they had the IP address, the police could have figured out who did it. Nope nothing. Money stolen from ME. Can'tt wait to close my...

Black People must do better. I have tried to contact the CEO to share ways to improve service. But was meet with being intercepted. These outdated ways of doing business is destroying us. Because we are comfortable conforming to what they give us. Get some fresh blood in their so we can stop with the Inferiority complex. We are much better than this , until we realize this most of us are going to sink with those who we seem to want to emulate. Black People please Rise. When we fail everything around us fails. The on line banking system is out dated. This is unacceptable. Waiting over a hour for customer service is unacceptable. Have the CEO contact me. DONOT have anyone below the CEO contact me. Because evidently the person's intercepting me contacting the CEO has nothing to lose, otherwise all the complaints would of been addressed along time ago. And / or the CEO is also incompetent and was put into position to fail. What the hell is wrong with Black America. Black America is sinking with the ships that...