Deka Lash — Attraction in Brandon

I recently visited Deka Lash with high expectations, specifically requesting a hybrid set from a master lash artist. Unfortunately, my experience fell far short of what I had hoped for. The end result does not reflect the skill level one would expect from a master lash artist.

Firstly, I was disappointed to find that my bottom portion of my upper lash line had been completely untouched. It's disheartening to pay for a service and not have the full treatment delivered as promised. It left my overall lash look unbalanced and incomplete.

Furthermore, the lash technician seemed to have used predominantly volume lashes, with very few classic lashes incorporated into the set. This was not what I had requested or anticipated. As a result, the appearance of my lashes was more heavily concentrated and lacked the desired natural blend that a hybrid set should have provided. The lash line itself turned out to be uneven and wonky, which further added to my dissatisfaction.

Additionally, I must mention that I took the initiative to reach out to both the corporate office and the Deka Lash location in Brandon via email to express my dissatisfaction. Unfortunately, their response was disheartening. They adamantly refused to provide me with a full refund and removal of the lashes.

Their suggested solution was for me to make another appointment with the same "Master Lash Artist" or opt for a different lash artist altogether. This insistence on giving the lash artist a second chance to rectify their work is puzzling, especially considering the designation of "Master Lash Artist" implies a certain level of expertise and competence.

It is particularly frustrating to encounter such resistance when the service I initially paid for was not delivered as promised. The fact that they claim to have a "strict no refund policy" seems unfair in this case, as I did not receive the service that I had paid for and expected.

In my opinion, a "Master Lash Artist" should be held to a higher standard, and the opportunity for a second attempt at correcting the work should not be necessary. Given the circumstances, I firmly believe that a refund is warranted.

The response I received from Deka Lash only reinforced my disappointment and frustration with their customer service. It is disheartening when a company fails to acknowledge and rectify their mistakes, especially when it directly impacts the customer's experience and satisfaction.

In light of these circumstances, I would caution others considering Deka Lash services, particularly from their "Master Lash Artists," and recommend seeking alternative options that prioritize customer satisfaction and uphold their service standards.

Given the premium price associated with the service from a master lash artist, I had expected a higher level of expertise and attention to detail. Regrettably, this was not the case, and I left feeling disappointed and dissatisfied with my lash outcome.

I would have appreciated better communication from the lash artist during the appointment, allowing me to voice my concerns and ensuring a more satisfactory end result. The lack of attention to detail and failure to deliver on the promised quality of work were major drawbacks.

I hope that Deka Lash takes this feedback constructively and addresses the issues raised. Improved quality control and better training for their lash artists are necessary to ensure consistent and satisfactory results for their clients, especially when visiting a master lash artist.

Overall, I cannot recommend the Deka Lash service I received from their master lash artist. It did not meet the expectations set by their reputation, and the inconsistencies in the lash application left much...

There is a reason for all the bad reviews on yelp so please run don't walk away from this place! I have membership and have been a client at least 12 times at this location. My lashes were never great however they are cheaper (you get what you pay for here for sure) and they are a mile from my office so the convenience was beneficial. I never complained about at least the 10 times I had of mediocre service getting Truexpress lashes. However, when I upgraded to Volume and paid a ton over my membership cost and they were gone the next day I called in and explained very nicely, throwing no blame on anyone and they offered to have the artist REDO them. I went in and the same artist told me that corporate didn't book her enough time to fix them so she would do what she could and "get me next time". Those lashes were also gone the next day so I called again and was asked to sent in pictures to prove myself?!?!?!? I then said forget it (I do have the pics) and I took about a 2 month break give my lashes a break. I finally scheduled a visit on the afternoon of a big event and was literally turned away by the artist and rude manager due to having my 12 year old son with me. I had brought my 14 year old daughter with me twice previously and had never been told no guests. I explained this to them and they offered to "compromise" and allow him to sit outside in feels like temperatures of 106'. I said that was not acceptable as anyone could grab him and we are under a stay inside heat advisory. The rude staff sent me on my way with an offer to reschedule even though I had explained about my event that evening. I asked for a refund of the $260 credit I had as I hadn't been in so long and was told they don't do refunds. I deserve a refund for my last service and my credit. I called and filed a complaint which is something I never do to be told the manager will get a request to give me a refund and someone will call me. Instead 20 minutes later I received a cancellation email and no refund. I run a law firm and have my own business and so l'm overly nice to small businesses but this place needs to shut their doors seeming they can't get the product or...

UPDATE from 5 stars to 1 stars: I originally had an appointment on 9 Nov to get my lashes refilled. I requested hybrids, explaining to the lash technician that I wanted 14s on the outer and 15s towards the middle, for a Cat Eye look. The final product was one size all the way across. I accepted the product though unhappy my request was not adhered to.

Within a week, a majority of my lashes had fallen out. I have been getting my lashes done for 5 years and have never experienced this before. When I contacted the establishment, I notified the representative of my issue and was asked if I had conducted the proper aftercare. I explained to them that I had given my years of experiences taking care of my lashes post-appointment. I was asked to provide pictures which I did. The representative called me back and offered to have the same technician redo which I agreed free of charge.

The redo appointment was scheduled on 18 Nov at 2pm. It appears I was squeezed in as the technician was not able to see me until 215pm. I again explained the cat eye look desired with the sizes. The technician spent 75% of the appointment on my right eye and the remainder on my left, making my right eye look fuller than the left. I had an event to go to in a few hours and could not sit for further redos, therefore I left.

Literally that night when brushing my lashes, which I again have experience with and know the correct process on how to do so, SEVERAL lashes fell into the sink total. Never in my 5 years of receiving lashes and doing basic routine care to them have I ever lost that many lashes within 24 hours. They were poorly affixed. Simple.

Short and the long of it, I do not recommend this establishment, and I would suggest to the establishment to track the customer service complaints to the technicians providing the work. Having to redo work is increasing your cost to do business. Hire professionals that can do it right the first time (or at least...