My 12 y/o son wanted to try this as a family and had done one before at another business.my husband and I had never done it. Having never done it, I researched and found a few and looked into them all. I enchambered had the most interesting room stories , and comparing costs, was comparable to all the others I found. When we drove up i was skeptical of what this would be like, but upon entering found it to be instantly immersive, before we were even in the room! An employee (i think their name was V?) greeted us and helped introduce us to the process. They admitted to us that we had chosen a harder puzzle (oops!) but gave tips to my family what to watch out for when my son started getting spooked. That was incredibly helpful. We chose the skull witch room, and it did not disappoint. The immersion was disney-level. Great story, sound, decor...and the puzzles overall were difficult. In the end we didn't solve it in time (I'll admit as a first timer I was overwhelmed and it took a bit to get oriented enough to contribute) BUT we had a great time. When time was up, V asked us if we had any questions and walked us through one of the puzzles we were sure we almost had...and we did almost have it! Dang. They the walked us out to the exit lobby and took our photo with our phone and a room specific background. In looking at escape rooms they seemed expensive, but i can honestly say that this one is worth every penny - even if you lose the game! And my son compared it to the other one he had been to and admitted that the production at this one was way better! We will definitely be back!!