Furniture Fashions — Attraction in Winchester

My elderly father went into the store and bought a night stand dresser. The price was over $400 but the salesman went to the front and told him he would give it to him for 300 and some change. The salesman told the lady that rang him up about the discount. She charged him full price and he signed on the dotted line trusting that they had charged him what they promised him. When he got back home he saw that his bank account was charged the full price of the item. The receptionist kept arguing that he signed on the dotted line so there's nothing they can do. The manager said we have to wait until Monday to verify with the salesman so if he for some reason doesn't remember or doesn't tell her he lowered the price, we are out. And forget about returning it, she said they will keep 30% of the items cost to return it. We want to just return it and get our money back what a nightmare. Never again will I do business there or any of my family. When I told her I will turn them into the better business bureau she didn't care she said "well we're not members of it and you have to be to be turned in." She wants to be right instead of doing the right thing. He's a 71 year old veteran who didn't have his reading glasses and trusted a gentleman who was promising him a lower price. Just let him have a 100% return so we can forget about this store and this nightmare! WILL UPDATE MONDAY AFTER THE CALL. Please just give us 100% of our money back and take this night dresser. We don't want to do business with people who think we are idiots because we trusted the salesmans word. Their OWN EMPLOYEE I've worked in retail for many years, this is so so bad. 😡🙄 also I am trying to find out how to go up higher above the manager I spoke to. I will go as high up as I need to to get this solved. LOOK AT HER RESPONSE. SHE IS STILL BLAMING HIM THST BECAUZE HE SIGNED THE RECIEPT IT IS HIS FAULT THE he overpaid. WE ARE SORRY WE TRUSTED YOU GUYS. HOW OFTEN DO PEOPLE LEAVE THE STORE TO FIND OUT THEY WERE OVERCHARGED AMD THRY GO BACK AND FIX IT??? IT HAPPENS ALL THE TIME. NOW YOU WANT TO OFFRR US TO RETURN IT AND WE LOSE $80 FOR AN ITEM THAT WAS DISCOUNTED AND NOW THE SALESMAN IS SAYING DIFFERENT? Do not ever buy from here! They have a horrible return policy. If an item needs returned you have 5 daYs and you will lose 30% of the item. We are very very unhappy. We should have been allowed to return the item for 100% refund. Instead she wants us to eat 80$ because we were lied to about the cost. She can eat the contract. Nobody is arguing that he signed. He signed it! You guys charged him way over what was promised bottom line. This place is horrible to deal with. There's no customer service, and nobody cares if they upset you. They are always right and the customer is always wrong!! Go to RC Willey or somewhere else that cares. I am so ashamed I had my dad go look there for furniture. Never ever ever again run...

Good afternoon, I will tell you my little story in this store, in one month I have bought around 7,000 dollars worth of items from said store, my wife and I bought a mattress that we thought was neither very soft nor very hard, something in the middle level, but It turned out that the mattress is very hard. The same day it arrived at my house, I contacted the store and let them know. Their option was to send me an expert to see if it was true. You can imagine the report from the store. expert everything was clear and point. After a few hours they called me to tell me that a decision had already been made and that they couldn't do anything and that I had to keep the mattress. The store manager was very arrogant and didn't want to help me in a way, for the people. If you read this writing, be very careful when you come to this store and do not trust the kindness of the people. In the end, what they want is to get your money and they don't care if you leave pleased or not. I think there are many stores like this. in the city where if you care that the customer leaves satisfied my opinion do not make deals in this store who can help this who takes advantage of it do not leave it so that they do not go through the bad experience that I have gone through thank you all very much bye. I want to clarify something that I missed in the previous post and amend, everything mentioned above happened to me with the manager Amy who even hinted to me that she didn't care about my comment since they had many followers on Facebook and Instagram and this was what made me led to making this post and his lack of professionalism towards a client, I want to highlight something and that is not well expressed here by the seller Tony. I recommend him, a very professional man who always helps and explains everything to the client so that we feel at home, One of the reasons I visit this store is because of the great human being that Tony is, if you go to this furniture ask for Tony and I guarantee that you will be very well taken care of from the beginning to the end, thank you for everything Tony and sorry for passing everything this bad time, we know that you are not to blame and you are a great salesperson and very very...

So let me start by saying that I shamefully went to RC Willey a few days prior to all of this. It was a bad experience. I was smothered... Pressured and, well, it was just bad. So I then decided to do more research online. I had a list of different furniture stores across Vegas. I chose to start my journey at the 3500 S. Maryland Pkwy location...it was the furthest from me-- But the selection online seemed to have lots of variety and fair prices. They were running a black friday sale which included 70%-80% off PLUS FREE DELIVERY and setup!! And Wow, just WOW!!!! It was my first stop of the day. After spending about an hour browsing their huge showroom, I found my dream sofa & loveseat, my dining room table AND my coffee table & two end tables!! Greg was our guy!! He was incredible! He really fought hard to get the best deal for us. It wasn't that high pressure sales situation that we all dread walking into.. He was very laid back, but professional. Not pushy at all. He is a master of his craft. He really knew how to take care of me....and we could be difficult at times. He approached the situation honestly and fairly. He has my respect and all my future business. Also credit is due to the delivery guys!! They took the care and time it took to get everything set up just the way I wanted. They had been in the moving business for a while and it definitely showed. These guys didn't give up! Everyone at Furniture Fashions deserves a huge thanks for everything they did. Please do yourselves a favor-- go see Greg and buy buy buy! You will not walk out of there disappointed. I...