Game World Spokane — Attraction in Spokane

I have an Xbox one s, it started making a noise when I inserted disc's, however, it still worked. I decided to go get it fixed since I didn't want a bigger issue to happen. 2 weeks later I received a call that it was fixed and ready and that it was at the valley store, I said I would wait till the next day as he informed me it would be delivered to the north store in the morning. I go to pick it up and it is not there. Took about 10 min to find it and it was at the valley store still. Ok... drove out to the valley store and brought it home. They told me they had ran it for 28 hours to verify it works. Seemed alot figuring it was only the disc drive. Bring it home plug it in and the only thing that would show up is an E100 error and it would not work. So I take it back, they tell me it will be fixed for free. While filling out paperwork, I notice a dent on one of the corners, i tell the employee and explained it looked like someone has dropped it. He apologized and said they would replace the case for free as well. Ok... I then wait 2 more weeks and call, they tell me its still being worked on. I call again 4 more days later and the employee tells me they have it but they are unable to fix my Xbox. He doesn't even offer anything to rectify the situation. I was very upset and confused. I simply brought it in for a disc drive issue and now it won't even turn on.... the manager tells me they might be able to issue a partial refund. NO WAY! So he calls the owner and calls me back and says their offer is to apply what I paid them for the repair to a refurbished unit from them and they would like to keep my unit. So I would have to pay them $174 for the replacement. The manager I spoke to (Wade) was trying to explain how the tech who worked on it and the business was losing money because of the discount the are offering me. So we settled with me paying them an additional $110 on top of the original repair, plus they keep my unit. I go to pick it up and they only had a 500g instead of the 1tb mine was. Waited 30 min so he could switch my hard drive into the other one. Then come to find out,, i read the notes on my xbox, the tech was done with my xbox on August 3rd, it is now the 18th, so when I called earlier it had been put aside this whole time.. All around horrible customer service and I just feel like I got ripped off. Needless to say, I'll never give them my...

This store has fallen a long way from the promise it once held. Once a great place to search for retro games with modern big titles also stocked, they seem to have either been scraped thin or are trying to scrape customers for their dollars and dimes. It has become increasingly difficult to find popular retro games from even a few generations ago, much less what's considered retro, without them being sealed off in a display case as the only copy and marked up. I know we all have to make money somehow but it feels like the store has jumped on ship with the recent scalping of retro games. The last straw really though is them making the choice to remove price tags from many display case items. This forces you to have to ask the attendant for the prices of each individual item, making window shopping impossible. I understand this was probably done because some stat showed if a customer talks to the staff before, they are more likely to make a purchase, but to me it feels like the shop knows it's prices are too high, and are trying to hide it, creating awkward social situations for gamers (who notably tend to have higher rates of social anxiety per Capita) where buyers feel pressured to purchase something after asking for the price, regardless if the price is high than they expected. I'll leave my original review from a few years ago attached, bit basically nothing about it is accurate anymore. I can't say if their prices when you sell them a game have improved cause I haven't tried since. I've probably made my last visit to this location.

(Original Review) Good for their large collection of retro games ranging from Atari to Nintendo to Xbox, and you can get some decent deals on consoles here if you come in at the right time. I got a GBA and a 2DS that were in great condition for an alright price. I would advise against selling things to them however. They tend not to value retro games when buying them from you, but mark them up big when selling the same games from the shelf. I know that's just business but if you want money for your games, you are much better off selling them yourself online, or taking them to a proper pawn shop. Still, this place is quite nice for when you want to browse physical games from multiple...

Im editing my review to reflect the more recent experiences of visiting gameworld. I've been visiting primarily the north side gameworld. I will also correct myself and apologize to say that my original review was not for the Northside gameworld, but the Valley. The Northside gameworld has been nothing but kind to me. They have a nicer selection of premium games as well as guides. Also bought a copy of silent hill for ps1 a year ago. It didn't have a case and spent 160-180 on it. The cashier was nice to give me a case for it, making the experience alot nicer. "Especially with the price and delicate nature of the disk". Thank you. Recently I had a system repaired and I am greatful for having it back in my house.

Over the years I have seen some improvement with the valley gameworld, so hopefully my original review will be taken with a grain of salt. Things change and so do staff. I will be keeping the original review in my description. So viewer be conscious that the initial review was a few years back.

ORIGINAL REVIEW-------- I've been in a few times, but every time when I went in there a few days ago. no one seems to really want to do their job. Asking for help has become a big no when inside, due to the fact I get sarcastic remarks as if I should know where it is. And dirty looks from the workers as well. I feel like I'm being judged because I ask where something is or if they have another Iteam in stock. GameStop might not have the best deals but it sure beats putting up...