GameStop — Attraction in Saint Augustine

Jessica the store manager lied to my face on multiple occasions, i. Ordered Black Ops 6 through gamestop.Solely for the purpose to receive the physical steelcase.That was the incentive to buy that game with gamestop and not anyone else. I waited for the midnight release stood in line for 3 hours just to be told the steel cases got delayed due to hurricane understandable. They said I would receive a call once they got in, with that said I called every few days just to make sure I didn't miss out because I always get a call when I pre order a game just as a reminder but I did not this time when Jessica showed me the list se had written down that my number was bad or something of that nature it was not I have never been out of service in 15 years. I asked her well are you still going to call me for the steel case arrival because you left that confusing note on my number she assured me yes. The last time I called her she said corporate said that they were not going to recive the steel cases because of shipping issues in fact the entire state of Florida missed out on them which was a lie. So I just got off the phone a few weeks after they said that Florida did not receive them only to be told yes they came in and they were all gone. I was the first person in line to receive my pre order on midnight release there wasn't a huge turn out like I was expecting only about 4 people including myself and I was like 6th on the list of people to call. So regardless of the outcome that is unacceptable I've been a pro member for years 15+ years and I'm done the only reason I purchased this game with gamestop instead of best buy was to collect the steel case and gamestop just screwed me over for the last time Jessica should be ashamed and discipline should follow from the district manager or something because she just lost a customer that has spent thousands over the years at this specific location very dishonest practices from a manager none the less ridiculous.

Edit: there is now an investigation on the manager from corporate hopefully it's gets handled properly as a collector i could care less about a store credit they could literally give me a ps5 it would not make up for this. collectors know what I'm...

#2⭐⭐⭐ unfortunately they didn't have the Nintendo minis or saga minis 🤦!

#1 ⭐⭐⭐ My recent trip to GameStop had its ups and downs, and here's what stood out:

🧼 The store was indeed clean and well-organized, which made browsing for games and accessories a hassle-free experience. It's always great to see a tidy store.

🤝 The staff at GameStop were friendly and helpful, which is definitely a plus. Their approachable demeanor added to the overall positive atmosphere.

🚫 Unfortunately, my visit was marred by inventory issues. They were sold out of many items, and that was disappointing. But what truly frustrated me was when I picked up a game with its case from the shelf, only to be told at the cashier that the game had been sold without the case. This oversight was quite frustrating.

🎮 It's moments like these that make me wonder about GameStop's future. With the rise of online shopping and digital downloads, traditional brick-and-mortar game stores face challenges. GameStop needs to up their game to stay competitive in the market. This experience did leave me questioning whether my time there was well spent, or if I should have opted for the convenience of online shopping.

Overall, my visit to GameStop was a mixed bag leaving with nothing in the bag. While the store was clean, and the staff were friendly, the inventory issues and the game case incident left me with reservations about future visits. GameStop needs to adapt and evolve to avoid becoming the next...

As with everything you expect at least good customer service from a human. And who am I kidding. Can't really blame the business just their sorry employees they hire. I bought a game for the PS3 the one that still has alot of hipe to it, Assassin's Creed Black Flag, yeah I thought you would know the one, anyway, I paid extra and I paid ahead of time because i got the email that said that i would receive one of those black flags with my game. Well I didn't. The oral sewage extractor they had working at the time behind the counter informed the flag was only something i would receive as part of the online gameplays for customizing my own ship. Apparently he had said this to others because he said it with no hesitation. This kept bothering me for some time now as you can tell. Went to a friend's house and what do I see? His son is sporting that flag I was suppose to get in his car. Where did he get his? At Game Stop in Palm Coast, and he didn't have to threaten anyone. So i call Gamestop Customer Care, I tell them the whole deal and in less time than it took me to grind my teeth, the chump blew me off. like I was a prank caller.and ended the call like this: "since there is nothing else, you have a good day" . Have a good day!?! Are you freaking kidding me!!! I will never again buy anything else from GameStop again. I rather go over seas red zone and get ripped off than this. And they call it an...