Hair By Jacque — Attraction in East Point

I learned about this salon from a Facebook group I am in. As soon as I read the post I called and made an appointment for my daughter to get box braids. The appointment was made 3 weeks in advance at 8 am to ensure she would get in and out. Sigh...that did not happen.

When we arrived the stylist Jacque was finishing up with another client. We waited patiently expecting to be next. Nope! She worked on another client, then someone else walked in, and yet another client. In all, 4 people were seen before she chose to begin my daughter's hair. I addressed that we'd been sitting for 2 and a half hours. She explained she wanted to take care of everyone else and then dedicate her time to my daughter. Wrong answer! We made an appointment at 8. She obviously overbooked, which is probably how she runs her business.

When she finally started my daughter's hair, she hurried through. I changed the hairstyle a bit to add cornrows in the front. She made very large cornrows (probably to save time) and then added box braids in the back. The ends are frayed and not neat. This is far from the quality I read about. My other daughter looked at it and said, "You paid how much because it's sloppy!" I paid $150 for a rushed hairdo that I was told takes 3 hours. She rushed and finished in about 1 hour. There are knots at the root instead of a seamless braid. This is string on some of the cornrows. I'm still perplexed about that one. I was totally ripped off! No discount was even offered for waiting so long. Plus, she charged me the full price for box braids even though she only put them in 3/4 of her head. I was really hoping she would work out but I am still in search of a quality, professional stylist for my daughter.

Update: a response to a review instead of personally contacting the client seems disingenuous. If you can call to confirm an appointment, you can call to offer an...

This was our 1st appointment, which was scheduled 2 weeks in advance. Being new we made sure to check in early, as no one was at the front desk we walked to the back, questioning if it was ok to just walk back, as this was "our 1st time". Our appointment was at 11am, which the style chosen was scheduled for 1.5 hours & trim, scheduled for 30 minutes, we did not walk out of this salon until 3:45pm. At the end of the appointment I had to pull the stylist to the side and explain my disappointment in our 1st experience, to which I was provided the excuse of 'overbooking due to being closed on Easter, weather preventing appointments, etc', but still we had a scheduled appointment, and my granddaughter just sat while 'last minute bookings' were taken over her 2 week advance scheduled appointment? I explained that I make appointments because my time is valuable & I expect it to be treated as, I would have had more respect if the stylist had come to me prior to a 2 hour appointment turning into 4 hours & 45 minutes. I might have thought about giving a 2nd chance if you had valued my granddaughter as a customer by offering to comp the trim as an apology for disregarding her time, but none of this happened, and as I stated to Jacque, 'you only get one chance to make a 1st impression', this was not what...

I've been living in Atlanta for about a year and a half and have been bouncing around to different stylists. But now I think I've finally found my home salon. The experience that I had yesterday with Jacque and her son Michael (who did a shampoo and silk press for me) was amazing. I was greeted with a smile and warm family welcome (even though everyone had their masks on- you can tell someone is smiling just by looking at their eyes). They treated me with nothing but kindness and my hair was done with love and care. Not only that but they were super accommodating to my current temporary disability. Modern salon, old school hospitality. I left with my hair laid and slayed. I cannot wait to go back for my next...