This place has changed my dogs life forever. I got an email from them offering a non-sedation teeth cleaning. I called and scheduled an appointment. They told me it would take about 20 minutes for the cleaning. I added a bath which they said added an additional 1 1/2 hours. I called them 2 hours later and they said they needed an additional hour. no problem. I show up an hour later only to find out that my 7 year old dog lost 3 of her teeth while being cleaned. The worst part is her two front top teeth are now missing. I couldn't believe they wouldn't call me to let me know or perhaps inform me when I called to check on her. My dog hasn't been able to eat solid food, she has been crying and will not come out of her crate. I took her to my Vet today and they agreed that this is not normal. It's also abnormal not to call the owner if something like this is happening during the procedure. My dog is now going to live a life without bones, hard treats and will be forced to eat can food forever. Her favorite treats have been thrown away and the staff at Hollywood Houndz wants me to believe that during a routine cleaning, it's normal for your dog to loose multiple teeth. 3 days later there is no call to check on her. I see now why they had me pay before I got my dog. You should give that money back so I can replace the food and treats. You should also pay my vet bill from today but sadly I see how the owner responds to every complaint. no accountability