Ross Dress for Less — Local services in Longwood

This store is more organized than others. I like this store the best because their employee, Maria, helps me thoroughly and effectively spending more money in the store. She helps me with my complete shopping experience by locating what I am looking for and with her opinion on items I pick out. Most often, I spend more when she is working (usually in fitting room but she always stays busy organizing). I wish more employees were jumping to help me as she has since the store opened. She makes shopping for me easier since she is familiar with all of their items there from always keeping up with department stock throughout the store vs just one department. When she is not there, it's upsetting as I know shopping will take longer with my small children. She always knows where to point me to when I give her what I'm looking for. I usually hate shopping, but I love this store because of her hard work and attention she gives all customers. They should train everyone just like her. I feel valued and important shopping here from her help alone. If you are in this store as a customer , you won't be dissapointed with her assistance. As a store manager/owner: this is how an employee should treat a customer. Never rushing to get rid of the customer and making them feel valuable with attention/assistance. Thank you Maria for going above and beyond...

I have been to this Ross several times and have encountered the same nasty rude employee each time and today decided to leave because I have had enough. Went to the store today on Saturday 12/2/23 at 12:20pm and the older lady who was working at the fitting room area was rude to all the people that entered. Each time I have been to this location she is rude, bitter, and just nasty to the customers. On a previous visit to this store I heard her speak rude to a customer then talk about them to another customer. She's unprofessional and makes it an unpleasant shopping experience for customers. Today a lady before me asked her a simple question and she rudely told her in a nasty tone "How would I know that go to the front and ask them" and then I asked her ig I could use the bathroom and before I could get the full word out she put her hand up and told me the bathrooms are out of order and turned around. There was no out of order sign on the door, nothing. If I did not have my son with me I would have reported her to the manager but I decided to leave the store instead. This rude older lady obviously is miserable and hate her job so she should not be allowed to work and spread that negative energy to the customers. I will not return to this...

I usually love Ross! But not today! Today they are sexist! Same exact shoes, same exact patterns, same exact model, yet the girls ones are 17.99 and the boys ones are 39.99!!!! Brought them to the very rude manager who wouldn't even check to see if the price tag was wrong!!!! He wouldn't do anything but tell me there was nothing he could do for me!!! And to top it off when I asked got his managers information he pointed across the store and told me to go get it!!! He wouldn't even write it down for me!!!! Where is today's customer service??? Why are boys soccer shoes more than double the girls soccer shoes at Ross??? At the Nike store they are the small price, I just don't get it!!! So I didn't buy the shoes and I am not happy about...