Island Appliance - Retail Appliance Sales — Attraction in Carolina Beach

This morning I read some reviews here as I have been buying appliances from Island Appliance since 2016 and have had a few issues with a couple of them which faulted back on the manufacturer warranty. I have thought about what to write here. My first thought was I am a little surprised at the replies from Island Appliances to customers comments. It comes off a a little snippy. I understand you are not Island Appliance Repairs but I am wondering who installs the appliances when they are purchased? Do you have your own crew? I chose to buy from Island Appliances to support local and not the big box store but also “thought” they would have better quality. Well my assumption was wrong..it’s the same junk. Recently I bought a dishwasher and it pretty much did not work from day one. I had to go through the manufacturer under the warranty and as it turns out Island Appliance Repairs came out to look at it and said there are several parts not working and he has seen this before. He stated that the manufacturer knows about these issues but pushes appliance stores to sell them anyway. It’s going to take 4 weeks to get one part in because it’s on backorder.....not too surprised there. It’s all under warranty this time and the parts are guaranteed for a year from installation but if they have to come out again I have to pay the service fee. This is exactly what happened to my refrigerator two years ago. The lifetime LED lights stopped working. Apparently it wasn’t the lights it was the part that turns them on. It broke a second time within a year of the first repair and I had to pay over $200 for service while the part was still under warranty. So far the lights are still working so hopefully they reengineered that part. If I had to pay $200 every year for new fridge lights that would just be outrageous. I will be giving both of these appliances a one star. I can’t blame Island Appliances for the manufacturing of the appliances but I would have paid more for better quality and I think they should be knowledgable enough to see the history and promote better quality products. I have my own business and I don’t sell poor quality priced things that I know are going to break. It makes a company look bad and fixing them is more hassle. I tell customers to purchase it online for cheap and you will get cheap. I personally will do a lot more research before I buy another appliance but one review here did that and got a very negative response which surprises me. The sales person I have had with all of my purchases has been very nice and professional and I am assuming he gets his training from his management as well as manufacturer reps. It’s just a shame they push these items to sell when they know they are lemons. While these items are under warranty my properties are rental properties so I have had to let numerous renters know they have to wash the dishes by hand while on their vacation. It’s a lot of managing of these “new” appliances getting repairs and extremely...

We recently built a new home and the builder chose to purchase our appliances from Island Appliance on Carolina Beach Rd. We have lived in our home for less than 4 months and 3 of the 4 kitchen appliances purchased from Island Appliance have broken: an LG microwave, LG gas range and refrigerator. The most recent inoperable appliance is the gas range which exploded in my face Thanksgiving morning. We immediately disconnected the gas line and called Island Appliance to report the incident, requesting a return call the following morning, to no avail. After I was stonewalled and requested numerous callbacks, I drove to meet with someone at Island Appliance in person. Each time I had spoken to an employee at Island Appliance, I was redirected to the manufacturer or the service company. I met with owner, Carlene Swartz, who ultimately continued to 'redirect' me to LG or a serviceman. After she stated that she would 'work on it and contact me later in the day', (11/28/16) I waited for her call - once again, NO returned call. I called her and was told that she had no information for me. I again called the owner today (11/29/16) at 3:45, after not receiving her promised call. She at that time said "I'm sure LG will call but I will not help you" and hung up. She, Carlene Swartz, has refused to provide a remedy for an extremely dangerous situation. As we have researched further into this matter we have learned many other disturbing facts about Island Appliance. We will be pursuing this further as Island Appliance refuses any responsibility for potentially...

I purchased a washer and dryer for my new home in Wilmington. I was very pleased with their selection, prices, service and delivery. So much so that I recommended them to my daughter who purchased a new dryer from them. My only issue is that there was to be a $100 rebate on my purchase. The sales associate said they prefer to fill out and send in the paperwork for this rebate themselves so it is done correctly. I contacted them about 6 months later to let them know I had never received it. He originally said it would take 3 to 4 months to come. After contacting the company he claimed they said they had sent a card requesting additional info. The company did not send me anything. And the sales associate said that the promotion had ended but that he would put in for it when they had a new promotion. Now another 6 months have gone by and I have received nothing and heard nothing. Lesson learned - do the paperwork for rebates yourself! Never had a problem with appliance rebates thru Home Depot or Lowes doing the paperwork myself. Who knows what happened to the $100. Just read the response from owner. This is absolutely not true! Was not quoted for 2 sets and there was to be a &100 rebate for the set purchased and the sales associate said he preferred to put the paperwork in himself so it would be done correctly. When I called about this he...