I never thought I'd leave a review wishing for a zero or negative star option, but here we are. I've been to this children's play place more than once, and my previous experience was disappointing due to the cleanliness of the play area and the staff's attitude. We let a Groupon expire because I didn’t want to return. But after my daughter kept asking to go for the last two weeks, I figured we’d give it another shot, hoping it had improved. Unfortunately, it’s worse than ever.
We visited on Saturday, 8/24/24, meeting friends for a playdate when the place opened. After letting the kids (both 5 years old) settle in, we sat down, periodically checking on them. The floors in the seating areas were filthy, covered in shoe and sock prints, and this was right after opening. Then, my daughter came over and told me she stepped on glass. Shocked, I asked her to show me where. Meanwhile, her friend showed her mom a small injury she had gotten while trying to avoid the glass, causing her to fall and land on the glass, which ripped her new leggings and cut her knee, making it bleed.
I walked over and saw glass scattered everywhere near the front windows. Another parent mentioned that their child had found the rock that had clearly broken the window. When my friend asked for a bandaid and the staff saw her daughter's bleeding leg, they told her it had already been cleaned up. I then informed them that was definitely not the case; glass was still all over the mats. This is a play place where kids are required to wear socks only. One child was already bleeding, and that was the staff’s response? A few of us parents started using toys to barricade off the area because the glass had spread over a large area. There was no urgency from the staff; they eventually came over with brooms and said, "It's not our fault people keep breaking our windows." True, it’s not their fault, but it is their responsibility to maintain a safe environment for the kids.
Despite our concerns, the girls wanted to keep playing, so we kept them away from that area. The staff’s cleaning efforts were inadequate—they didn’t even bother to get a vacuum to clean up the shards of glass on the mats. They removed our barricades. It wasn’t until the owner arrived later that the staff finally brought out a shop vac and sealed the window to clean up the glass properly. Yet, the owner never checked in with my friend to see how her daughter was doing.
When our kids got hungry, we ordered food: one large pizza and an order of chicken spring rolls. The food took a long time to arrive. When I bit into the spring rolls, I found a triangular piece of bone inside the chopped chicken. I took multiple pictures as proof. Then I noticed a rash on my friend’s daughter, which hadn’t been there before. That was the last straw; we decided it was time to go.
This place is a disaster—the staff is terrible, and there’s zero regulation on older kids roughhousing. An older boy, maybe 8-10 years old, was grabbing my daughter’s hands in the ball pit, and I had to intervene calmly. No parents were in sight.
When you go to a play place, there’s an expectation of cleanliness, kindness, and safety—this place has none of those. To top it off, only one sink in the women’s bathroom worked, the paper towel dispenser handle was broken, one toilet was out of order, and another was clogged. The toys, like the large Legos and the balls, were filthy, and even my daughter mentioned that the slides were dirty.
We had to explain to our girls that we were leaving because it wasn’t safe—between the broken glass, the bone in my food, and the rash, it was time to go and never come back. I’ve mentioned this experience to other mom friends, and they all had horrible things to say about this place. I have no idea how this place is still open; it needs to be shut down.
