Nelson Water Gardens & Nursery — Attraction in Katy

After searching my neighborhood facebook group for a landscaper and irrigation company, I didn't find what I was looking for so I checked out who Randy Lemmon recommends. Randy recommended Andy's Sprinkler, Drainage & Lighting, so we called them. We worked with Bill from Andy's and I asked I asked him if he has a recommendation for a landscaper, and he recommended the team at Nelson's Water Gardens. I'd never heard of them, but he recommended them and said Randy does too. After a series of emails and a meeting with my husband and me, we decided to go with Nelson's. We worked with Peter and Eddie, and they were incredible to work with. I had a vision of what I wanted, and they drew out the plans for me, made some great suggestions for types of plants we could use, and were great at communication. They finished our project today, and we couldn't be happier. They worked with Bill from Andy's to move around some of our sprinklers, so that the landscaping would be set. I asked Eddie if he could recommend someone for lighting, and he said that was something they could take care of. They did and it looks incredible. Their pricing was wonderful, especially for the quality of work. I HIGHLY recommend Nelson's for landscaping. They were so professional, hard working,...

Today, I was asking discounts on clearance pots. Total sale price for 4 pots $190 .He said he can give me only 10% discount- $171.00. I bargained for $160.00. He then replied , " after a wk, if it is still here I will give it to you for $160.00)". I told him, " what is with the attitude?." I asked his name , i think its GEORGE. And then he said, " I AM THE OWNER." TALK ABOUT CUSTOMER SERVICE. I have been going to this nursery since 2007 when we moved in this area. I bought several plants, pots and fountain through the years asking discounts on clearance items along with my neighbors . The staff sometimes give us discounts and other times they don't. They would POLITELY tell me and my neighbors( friends) , " sorry we can't give it ". And that is fine. I have always been impressed with the customer service, how the staff always ask if you need assistance. VERY Friendly and helpful. BUT TODAY is something else. I was taking videos and pics before the incident, chatting and encouraging my cousin who just bought a house to go this place because of good customer service, excellent pots and fountains. Well, that...

Although this nursery is extremely expensive, I love how the staff there are always willing to help and they are extremely knowledgeable about all the plans for trees and flowers, and I’d like to walk around a nursery. It is quite enjoyable except everything is just so ridiculously more expensive than other places, we for granted we feel like the prices isn’t justified and they are definitely taking advantage of the fact that they are Closer to full share with all those new homes and out-of-town transplants who don’t know any better about pricing the only reason why I’m giving them such a high review is because we’ve loved their butterfly garden and we love the fact that they have chickens and goats there. It makes it feel very unique and I love how they allow the general public to experience a nursery with live animals. I think that’s super unique and charming, but I think if you want some real flowers and trees and landscaping for your home you’re better off going somewhere else probably closer to Houston. I’ll definitely get more...