Regal Hunt Valley — Attraction in Cockeysville

Took the family to see Rocketman inTheater 8 yesterday afternoon at the Regal Cinema in Hunt Valley. About halfway through the advertisements, I was beginning to notice that there was no sound coming out of the Left front speaker — very crucial to the impact of the music, as it is generally mixed in stereo and sent to the left and right front speakers . I suspected maybe some sort of a mismatch between the playback file format of the advertisements and the audio routing.

Previews: still no music in the left front.

Rocketman: same thing. The left front audio was very conspicuously missing . . . on a music themed feature for which I had just plunked down over $70 (not counting overpriced popcorn and drinks) for my family to see and hear and enjoy.

I thought about taking a walk out to talk to the manager, but I didn’t want to disrupt the people seated around me, over whom I would need to stumble in the dark in order to leave my seat. And I didn’t want to disappoint my wife, who seemed to be blissfully unaware that Elton’s piano was only ever coming out of the right speaker — except for a few solo moments when the piano was panned to the center channel.

During the closing credits I walked up to the screen to verify my suspicion. Yup, no audio at all on the Left Front

So after the movie had ended and the audience cleared out, I sought out the manager to inform him about the problem . . . so that at least maybe the next audience would be able to hear and enjoy the movie as it was originally intended.

The young manager’s reaction was to scurry off to verify my report for himself. Not wanting to hold up everyone else from heading out to family dinner, I scurried off myself, but not before reminding the manager that I had just paid $70 to watch a ruined movie. No reaction or acknowledgement whatsoever from the manager.

Never again will I choose Regal Hunt Valley as the place to...

Terrible experience. I'm 15, almost 16. My mother purchased a friend and I's tickets to see the new first purge movie. We had the tickets with the time stamp proving they had been purchased 20 minutes before showing of the movie. We waited at the kiosk for someone to tell us which theater to go to but of course no one was there. We looked at the tickets and they said theater 2 so we went there to see an empty theater. It being a new movie we were concerned we went to the wrong theater so we asked the employee walking down the aisle if we were at the right theater. He said yes and then asked to see our ID's as if it was a bar. He told me that it we had no proof of age and looked under 21 we would be forced to leave the theater. I was fuming because my mother purchased these tickets and he was acting as if we had purchased them off some black market website. He then said we could refund and see a different non rated R movie. I took the offer as mad as I was. He then denied my refund and ability to see another movie because the tickets were purchased with a credit card and I didn't have it, since it was my mother's. I then was forced to wait for angry mother to drive 25 minutes back to the theater from on the way to see her sick mother in the hospital. The whole trip cost us an afternoon we hadn't had the chance to take in a long time and about $35 in concessions and tickets. Needless to say, i will no longer be attending your theater for any future movies and will be sure to make sure friend of mine do the...

The employees at this place are absolutely terrible. Walked in and no one was at the front ticket counter, totally understandable as it was a matinee so probably less staff. There is a sign that says go to concessions stand for tickets. So I walk over to the concession stand and there's a significant line because there's 1 person working, 1 pretending to be on another machine, and 1 just standing around looking at the napkin dispenser. Finally the guy pretending to do something realized that a line has formed and decides to "help." I walk over and ask for him to print the tickets, they were purchased online and I just needed to print them and I was trying not to use the self serve kiosk to keep people employed. He proceeds to try and ring me up, which I had told him I didn't need. I showed my app again with the barcode and he looks confused and calls over the only other person actually doing anything. They clear the order and I'm told to use the kiosk, fine by me I'll replace you with a machine. And that's not even the end. My wife was there with me wanting popcorn, also why I didn't use the kiosk figured knock 2 birds with 1 stone, but the guy struggled with that whole order.

Long story boring go pretty much anywhere else. It was at least clean, but the chairs are older, no recline like most newer theaters. No fancy seats like other newer theaters. And they raised their prices to match these newer...