Rooms To Go — Attraction in Siesta Key

Last weekend, March 22, I went to Rooms To Go at 5170 S. Tamiami Trail, Sarasota, FL 34231 to purchase a bedroom furniture This was a struggle for me because I am currently suffering from a broken rib, Since I’m currently sleeping on my lazy boy, I forced myself out to get this bed purchased I called ahead and spoke with the lady named Heidi Turner. Since Miss Turner answered the phone upon arriving at the store, I asked for her so that she could get the commission from the sales She did a great job showing us different options and helping us pick out things. I left their feeling positive and a little bit more knowledgeable about all these new styles of beds Upon delivery of the $7000 order I made it was obvious there was some confusion regarding the mattresses. I received a split king, which is exactly what I did not want. I wanted the style of bed that it’s only split halfway the top split so that either or can go up or down, but the bottom is solid. What I don’t wanna be doing every night is sleeping in a crack in between two mattresses, and I clearly recall stating that. So we told the delivery guys it was not the mattress we were hoping for and they informed us to contact Rooms To Go and left the mattresses here. This occurred Wednesday today is currently Sunday and there’s still no resolution. Instead of the customer being right, Heidi Turner has first mentioned things about a restocking fee? You sold me what I told you I don’t want, but I have to pay to restock it? I’m baffled why the phone call didn’t go something like my apologies. We’ll get it straightened out and get you taken care of. Instead, I’m still sitting here without having a bed Today I’ve called the store twice and been left on hold for over 20 minutes both times I feel that she is not wishing to communicate with me. And I just now received a text from her stating that the mattress I received is the one I picked out in the store and I need to contact the manager? If it’s the one I picked out why am I calling while it’s being delivered? Why is the sales person not doing her part and trying to make sure I get the mattress that I’m asking for? Why is she not talking to her manager and getting this worked out for me and now I’m being told that I need to come to the store, knowing I have a broken rib and was barely maneuvering through their store when I was there last. I’ve been shopping at rooms go all my adult life. My mother used to shop at Rooms To Go several years back. I purchased a home and ordered a bunch of furniture that did not fit the space properly. I made a phone call and they corrected it immediately changed out everything for me no big deal. It’s my opinion that Heidi Turner is not a very good representative of Rooms To Go and I am Having a terrible experience and dealing with unneeded...

Update 10-1-25- our La-Z-Boy rocker recliner has made nothing but squeaking and crackling noises every time we rock in the chair. This is not normal for a new chair. Rooms to go sent out a repair guy and he came out and flipped the chair over wiggled a piece of metal here tightened a bolt there seeing if any bolts were loose, etc. flip it back over I sit in it and start rocking and there’s the squeaking and crackling and popping noises. I told him there’s something wrong with this chair and he said no there’s nothing wrong with the chair. I cannot find anything wrong when I looked underneath it and I said I don’t care the chair should not be making noises like this it’s a brand new chair. Every time I rock in the chair, I hear nothing but squeaking And crackling and clicking noises. It was a total waste of my time this morning, waiting for this rooms to go repair guy to come here. All I did was flip it over and look around it and see anything and then I’m telling him these noises are not normal. I can sit in the La-Z-Boy recliner on the showroom floor for an hour, and it does not make one damn noise. Yeah my brand new chair sounds like an orchestra of noises. I’m going to request a new chair because this is unacceptable ———— Our salesman, Christian, was wonderful. He was so helpful and helped us pick out living room and bedroom furniture. Only complaint I have is that majority of my order will not be delivered until late October. Our sectional and chair delivery early September BUT the coffee table, end table, queen bed, king bed and dresser will not be delivered until late October. Today we cancelled the coffee table and end table order. We will search elsewhere to at least have a coffee table and end table for our sectional sofa and recliner chair. If we find the two bedroom sets elsewhere with earlier delivery date then we will most likely cancel that order as well.

8/27- I cancelled the coffee table and side table and since Rooms to Go higher ups still can not get me the two bedroom sets before end of October than I will most likely cancel entire $8,000 order. How can you advertise that you got all this furniture and then people come in the store and I don’t mind waiting two weeks or three weeks or even four weeks for furniture but when you’re over two months out that is ridiculous. My salesman has been wonderful and he is trying to get my delivery date moved up more into September But the higher ups can not deliver any sooner than...

Extremely Disappointing Experience – Mattress Replacement

It all started back in December 2023, when we made the huge mistake of purchasing a mattress from Rooms-To-Go. We knew exactly which mattress brand and size we wanted. This is a secondary home where we spend roughly 10% of our time, so we were intentional about choosing something affordable rather than investing thousands.

Unfortunately, the salesperson made it clear she didn’t want to help because it wasn’t a “big-ticket” sale. That should’ve been our first red flag.

Fast forward to 2025—less than 15 months later—we noticed a significant dent in the mattress. We called customer service and were eventually sent a technician, Dave (or David), who was kind, professional, and thorough. He took photos, measured the dent, and said he would file a report. After that? Silence. No follow-up. I had to chase down customer service myself. When we finally got someone on the phone, they confirmed a replacement was approved, then abruptly hung up without giving us any next steps or details.

In June 2025, I returned to the store to select a replacement mattress. I arrived at 10:15 a.m. to locked doors, and a salesperson named Milton reluctantly let me in. I clearly explained I was there to replace, not upgrade, our existing mattress. Milton ignored that and repeatedly showed me options over $1,000. Despite my repeated clarification, he didn’t seem to understand—or simply didn’t care.

I asked for a manager. Milton informed me Brian had moved on, but another manager, Jess or Jessica, eventually came to assist. Unfortunately, she was just as unhelpful and lacked basic knowledge of my situation. I asked for the same mattress we currently owned. She claimed it was no longer carried—yet it was listed on the Rooms-To-Go website and at that particular location.

What frustrated me most was that no one listened. I was polite but firm in wanting what the warranty promised: a comparable replacement. At that point, Milton stormed off, muttering inappropriate comments under his breath. When he returned, he threw paperwork at me without a word and walked away.

As someone who trains sales teams, I can confidently say this was one of the worst customer service experiences I’ve ever had. Shame on you, Rooms-To-Go. You’ve lost a customer for life—and I’ll make sure others know to avoid this kind...