The Escape Company — Attraction in Dr. Phillips

Update: Today 01/23/24, we were able to do the Outlawed room. Emily and Mona went above and beyond to ensure our negative experience from last time was not repeated and we had an infinitely better experience. The room was incredible and the staff was so friendly and so willing to make our previous experience so much better. I can recommend them now for their willingness to help and how accommodating they were.

We did the Serial Killer room on 12/29/2023 at 5:55PM. Before I booked the room, I called into the business and inquired about scare Actors being the room, to which the woman, Susan, said “sometimes there are people in the room” and then pressured us to book on the phone. I told her I was going to speak it over with my boyfriend and then decide. We ended up booking off the phone and showed up for the room. There was a car accident on our route which made us 4 minutes late (absolutely our fault) and they accommodated us for being a few minutes late which we appreciate. We ended up not making it out on Time and asked if our clue master could tell us what we missed. We met with her at the end (she was INCREDIBLE) and she told us what we missed and I asked about how they can make the rooms scary/not scary. She explained and said that there would never be actors in the room to which I replied “oh Susan said that there sometimes are.” We ended up leaving and not even 5 minutes later, I received a call from Susan yelling at me and saying that I lied about her to the girl that was our clue master. She then asked if she could put the other girl on the phone to “clear her name” and hear it from me on speaker. Susan was so absolutely unprofessional and made us both feel extremely uncomfortable. We thought the room and the cluemaster were great, but unfortunately we are no longer comfortable visiting you as I do not want to be accosted by Susan again. We both work for Disney and understand customer service and I have never felt so attacked by an employee anywhere. It was so inappropriate to call me afterwards to berate me. I just wanted to pass this feedback on so that it doesn’t happen to anyone...

This review is based on the room “Suburban Serial Killer” When you walk into the actual lobby of the place it is very nice, there is a bar and it is big and open, that is why it’s two stars instead of one star. The room itself was absolutely horrendous. I have done 32 escape rooms and this one is definitely in my worst 3 I have done. The room itself is very torn up, whether it is the carpet, the walls, the boxes and even the locks where you can’t even see the line to line up the code. The puzzles made no sense at all. There was one with colors, and with those colors, one did not even matter for a code, that is a major red herring! Another terrible clue was putting four numbers into a telephone, it would make sense to put a four digit code into the MANY four digit locks around the room, but no they decided to put it on a telephone in the room. Another issue in the room was that there was a door with a mag lock above the door that just opened with no trigger to open it... I can understand if it was supposed to just be a door to open with no trigger but I don’t think that was the case, because there was a trapdoor that would make literally no sense to go out the back of. After the game was over the person who got us out explained the things that didn’t make sense to us and the mag lock that was for a door was just supposed to open, which I can’t say for certain if that’s true or not, but if it’s true take the maglock off to stop confusing people. There were just to many things that made no sense and to many red herrings that it was not an enjoyable hour after this one we left and went to Escapology and had a lot of fun and the clues actually made sense. There were things that made no sense in this room and I would highly discourage anyone especially your first time to steer away from this escape room because this one will give you a bad taste of what an escape room truly is all about. Orlando offers much better experiences that are better put together than The Escape Company. Again this review is based off the “Suburban...

On the evening of Saturday, October 12th, I along with three other friends attended your escape room and had a very dissatisfying experience.  Please keep in mind I have done over 50 escape rooms nation wide.

We did the room Pandorum with game guide Brandon and he was extremely unpleasant, lazy and unmotivated to do his job. From the very beginning he did not play the game rules video even though this was our first time with this company and explained we would not be getting our clues in writing. Every time we asked for a clue during the game he would take minutes to even respond to us. Because of the poor quality technology at this location the microphone continually cut in and out and we couldn’t understand him mumbling into the microphone. This was extremely frustrating and wasted much of our valuable time.

We believed we had solved one of the game puzzles and he bursted into the room on the microphone, rattling the poor quality speaker system and yelled for the first time clearly “IF YOU CONTINUE TO GUESS YOU WILL EXPERIENCE A TIME PENALTY”.... as if his lazy and slow responses weren’t a time penalty enough.

This hour was a waste of our money and time. Beyond the poor guest experience, some of the puzzles were poorly designed and not entirely thought out. Most of them could be solved without entering a code or other skills many other companies use. No wonder this is called the “hardest escape room in Orlando” because most of the stuff doesn’t work.

If you are in the Orlando area, I strongly urge you to choose elsewhere for your escape room pleasure. I suggest Escape Game Orlando or Lockbusters Orlando both on I-drive. They offer great rates and friendly service, unlike the...