The Home Depot — Attraction in Destin

Dear Home Depot,

I am writing you today to inform you of the experience that I had with your company after I purchased a $50 physical gift card online to be “Next Day Air” mailed USPS First Class for an additional $6 on 6/14/2022.

Unfortunately, your service has not performed well and I will admit, some blame falls on myself for being naïve. You see, this card is being sent to my big sister my mom and I for her birthday, which is June 19th. This birthday is going to be one of the most difficult birthdays that she has to go through. On May 15th, we lost my nephew (her only son) at the age of 20 unexpectedly. Since his passing, we started to build a koi pond in his memory in my sisters back yard. She ask for her birthday if she could have a gift card to Home Depot so she can go shopping for some supplies to work on the pond. Not only is her birthday the 19th of June, but so is Father’s Day. A whole day was planned involving a trip to Home Depot. It was even in the talks with my husband that I take the day off of work and drive the 2 hours and surprise her on her birthday. This all sounds fantastic, right?

Today, I called the gift card service line after realizing I was never sent a tracking number and my sister did receive the card yet. I was told that the card would not arrive until June 20th on a Monday!! I was then made aware of the 1-3 “processing days.” I obviously did not think this would apply to the “Next Day Air” that I paid extra for. Apparently, my gift card will be taking all 3 processing days. I feel like I have been scammed out of money. An E-gift card was offered. Unfortunately, my sister is not tech savvy and does not want an E-gift card. I do not want to cancel my order. I want my sister to receive her gift and buy the things she wants for her pond. What I would like is for you to change the wording on your site to better explain the physical gift card mailing options. I do not want another grieving individual to experience what I have with this.

Of course, this made me disappointed. I always valued and trusted your product. But not this time. My company and I personally spent thousands of dollars at your stores. This experience has made rethink on where I want to spend our money.

Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem.

Yours...

My wife and I are in the middle of purchasing a new home. We knew the make and models of the stove and dishwasher that we are wanting. We bought them earlier today very excited and very pleasantly treated. Fast forward to this evening: During dinner my wife and I were looking on line and saw the same two items we just bought earlier today from this store on line for 280.00 less from a competitor. So what does one do, I call the store to see if they are willing to price match the same items. Low and behold there went the kindness and pleasantry. I walked them through the online process that I explained to them only for them to say the prices were less even though I showed them that I was saving 280.00 more then their price. As I was speaking to the department Manager she was very rude and argued with me stating that they will not price match their competitor. At one point the department manager went as far as to say "well you have all this other equipment ordered to make the price higher " I was very clear that I was only comparing the 2 products in this transaction that we had ordered and nothing else. I then received a nice comment by the manger "I am not stupid you know" I replied I never stated nor implied that. I was just explaining the two products I was comparing are less expensive at another retailer. She then stated we are not going to price match due to a price that was ending today from the other store. I was then told that the store manager was going to call me, but he is going to tell me the same thing that they are not going to price match the advertised price of their competition. My wife and I just spent thousands of dollars with this company. Needless to say after that conversation and no call back we did cancel our full order. We went to the competitor this evening prior to them closing and bought the same 2 items plus some and on top of that we bought a new refrigerator to match. An additional 4000.00 spent over what we had planned. Please stand by your "Low Price Guarantee"...

Terrible customer service. We received an LG oven that I realized had some paint chipped off. I didn't see until the delivery folks left. The next day I went in to the Home Depot store and talked to the customer service person (Joyce) about the issue. She told me there was nothing the store could do about it. That I would have to contact LG with the problem. There was another customer standing behind me and he said that was wrong. That he had bought an LG appliance at the store and had the same issue with chipped paint. He said the store manage resolved the issue. Then the customer service person told me I would have to talk to the store manage and that he wasn't working that day (Sunday). I called the next day and got the same customer service rep who now informed me the store manager was on vacation and won't be back for another two weeks. She did offer up that she would see what could be done and call me with either a solution or a telephone number I could call to get some resolution. I waited four days and never heard back from Home Depot so I called the store and was told I needed to call the delivery company. I called them and they said I needed to call LG. I called the LG customer service line and when I explained my issue they said I should have called them within 48 hours to get either a new stove or a discount. That since it was now past the 48 hours there was nothing they could do about it. If the Home Depot employees would have contacted me in a timely manner with my options LG would have been able to help me. Home Depot's customer service is a joke! We will never buy appliances there again. I called the local Lowes store and pretended I bought the stove from there store to see what their policy was. The appliance manager told me to bring in a picture of the damage and they will either replace the stove or give me a credit. I will do all my shopping at Lowes...