Grossly mishandled by the Mall security and one custodial team member.

We set the day of 03/12/24 to shop for our engagement rings and take advantage of their Valentine’s Day sales. Had a great day of shopping until 7:52 hit, and we’re finalizing our sale at Daniels Jewelry Store. Thank God for Cheryl and the Manager Crystal there for handling the situation well and pointing out the injustice that occurred.

In an attempt to use the bathroom, I excused my self from the transaction and walked over to the food court. One of the custodial team members (one who refused to tell me his name) 🤡 well call him TIMMY. Now little Timmy approaches me exclusively to tell me that the food court is closed. I politely tell him that I’m not there to dine just to use the bathroom. Me and a group of other men all had the same Intention, but little Timmy only decided to tell me about it. I asked TImmY after relieving myself, how come you didn’t tell the other guys that walked into the bathroom after me? He simply lies and says I tell everyone. He escalates the situation by continuing to talk smack as I’m walking away. Where is the professionalism in that? I made no threats or spoke I’ll of him. I told him to get his mind right and treat people better. I then proceeded back to Daniels to finish my transaction. Around 15 minutes later the most unprofessional security guard approaches me inside of Daniels . With no introduction or preface he asks what seems to be the problem here? I respond, no problem at all I’m shopping. For the next 45 minutes the security guard (we’ll call him Paul B Proactiv) invades my space menacing me with looks and even going as far as to call me a fool and disregard the years of service I have done for my country.

All in all, I felt discriminated and undermined by a group of bored rent a cops. They waited to escort us out, on a day where me and my fiancé are celebrating our love and getting prepared to get married. Due to they’re lack of professionalism we both will never forget that injustice.

I believe that any misuse of power especially in 2024 should be called out and handled properly.

Looking forward to speaking with management.

Let’s make this right!