Sound Pro~ Open Mon - Sat — Attraction in Conyers

I wish there was a zero star option. We brought our car to sound pro to have a radio installed. We drive our car there with no problems. We picked up our car after the radio install and it didn’t make it home. The car cut off a half mile from sound pro and would not start. We had to have it towed back to sound pro. After taking the radio out they said the car still won’t start and it has nothing to do with their install. So we said we wanted a refund because they not only took the radio out, now the car isn’t running. The owner Jody Hammond said we wouldn’t get a refund, He was extremely rude, disrespectful and defensive.I asked him what did we pay them for. We have no radio installed, dash is in shambles and our sons car will not drive. After disrespectfully talking to my wife and I he said you know what I feel threatened and called the police on my wife that is 5’ 2”. BTW when we called the police they told us it was a civil matter and they couldn’t send an officer, as soon as they threatened whites person calls they were there in u under 1 minute. Long story short, the police didn’t do anything to us or sound pro because there was never a threat, I appreciate that they did handle it appropriately and we’re kind!! We now have to take our car to a mechanic shop to figure out what sound pro F$*:%d up. Run away fast as you can. They quoted us $100-150 then charged us $400.00 which we paid. Now we are out of $400 plus another $200 in towing plus whatever the repair shop will charge to repair our car. We are the kind of people who support our community but sound pro steals from their community. Please Beware!!!

In response to the owner. I took the car to the repair shop to have the problem diagnosed and they informed me that the anti theft system was activated when the new radio was installed. I now have to take the car to the VW dealership because they are the only people that can reset the anti theft which is directly tied to the radio replacement. If it was activated with the removal of the radio the car would not have driven to sound pro. Our son drove the car all around without the radio in the compartment including to Sound pro. The car did not stop running until after I took it to sound pro. Sitting in the waiting room of the repair shop I met another person that told me that sound pro drilled through their gas tank installing speakers and an amp and they were getting repaired to their car after getting work done at sound pro. Because of them I will have spent what the car is worth in repairs and still haven’t gotten a radio installed. In the end I believe in karma, Sound Pro took $400.00 dollars from us, and $400 in towing, but I know karma is real. Everyone makes mistakes. Sound Pro just likes to make mistakes and blame their customers for it. Every bad review this place has, they blamed the customer. We have on video Jody Hammond the owner saying he will give a refund if we can bring the paperwork from the shop saying what the codes are NOW LETS SEE HOW TRUE TO HIS WORD HE IS AND WHAT KIND OF BUSINESS MAN HE REALLY IS WHEN WE RETURN WITH THE PAPERWORK!!! WE WILL UPDATE YOU...

Poor customer service. Very unprofessional! Beware! Not worth the aggravation or your money!

A very smug gentlemen took my order for a bluetooth for my vehicle. Very bland, no smile and acted as if I was bothering him. I should have left then but I was curious about price. When I picked out the bluetooth and paid the deposit he became very happy to work with me. He told me he would receive my part the same day and would call me to schedule an appointment.

He called that evening and I advised the rep that I would not be available till Wednesday because I had to work. The rep stated it would only take 45 minutes. I did not have to be in until 11 am so I agreed to a 9 am appointment. Upon arrival at 9 am they took my vehicle right in (I was the only client they had) but I don't know if they ate breakfast first or not because before I knew it, it was 10:30 and their had been two customer coming in with complaints. One with a bubble in his tinted windows and another with speakers that kept blowing out (He was there for the 2nd time). I asked the owner Jody to ask how much longer because I had to go to work and I got very discouraged about my decision to do business with them and he checked with the tech and came back and said another 45 minutes to an hour! Ok so now I'm upset and asked why would they inconvenience my time? And he didn't even respond at all. Either the rep lied about the time frame initially or the tech did not have a clue on what he was doing. I asked the owner to return my car to me so I can go to work and that took another 20 mins which made me late for work. I get in my car and the radio no longer works and the tech says if you can wait i think I can fix it. I told him to remove himself from the vehicle so I can go to work.

After work, very disappointed by the way business was handled I called the Owner to ask for my $50 deposit refunded. The owner blatantly said "no we don't to that here". Furthermore, he did not try to provide any empathy, or compensation due to my inconvenience and hung up the phone.

I tell you what, I have learned not to support small business any longer and that is why their business is small and will stay small due to lack of customer value and professionalism and they can keep that $50 and purchase themselves some customer service etiquette and how to run a business books. I will advertise poor reviews everywhere just so no one else will have to experience this type of behavior or quality service. Beware, stay away! its not worth the aggravation or your money! Thank yourself Jody, Allen, and Rob for being responsible for loss...

I owe this place an outstanding review as I am a man of my word! When I tell you choose here for your audio work, you can’t go wrong. They get you right and make sure you are right. They have all the knowledge and expertise. I previously had my 23 charger installed with subs and amp but I want it all to work with the factory head unit. Sandy did the work for me. It was clean, it was flawless. The bass control knob was where I asked it to be. He takes you out to your vehicle and talks with you about the installation before he does it. I love that.

Fast forward, I traded the charger about 2 years later and I got a 25 ram 1500. Sandy already had expertise. He explained to me that Ram 1500 has about 9 microphones in the roof to listen for volume adjustment and noise cancellation and if you install an amp, it’s going to produce feedback. Therefore, they had to be disconnected and that the speed adjustment automatic volume enhancement would not be functional but I would still have my mic for phone calls without any errors or error message. Sandy delivered a perfect job. And he also placed the bass control knob very neatly in an accessible but hidden location.

The manager (sorry I can’t recall your name brother) of the shop delivers great customer service and he cares about customers leaving happy. This is a shop about business. I will always come here. Ask for Sandy! He is my favorite because he has done both my vehicles...