Aaron's Rent To Own — Attraction in Copperas Cove

My family and I just moved here from San Antonio and I was about to head out of town after the weekend and the GM rob went out of his way to make sure I got the fridge that j wanted and they price matched my fridge for me and delivered it to me PERSONALLY within 30min of me paying. AND THEN on Saturday when they are CLOSED I texted the GM Rob asking about a stackable washer and dryer at 8 at night knowing I was leaving the next day. He told me he would grab his keys and meet me at the store right then and there. And he was once again PERSONALLY delivering my washer and dryer within an hour of me arriving at the store. AND THEN I didn’t have the stacking kit to stacking my dryer on top and this man went to Lowe’s and picked up a stacking kit FOR ME and brought it to my house and helped me assemble everything before helping me put my dryer on top.

This man ROBERT (the GM) HAS GOT TO BE the most helpful professional worker in ANY industry and any store that I’ve ever been to in my entire life. Thank you for everything you’ve done for my family and I rob. You’ve got a customer and a friend for life with me. HIGHLY recommend this...

My first lease I was very pleased with Aaron’s, but after I decided to do a second lease I’ve found that the Copperas Cove Aaron’s is probably not the way to go. I was never called to set up my delivery, per the website, so I called the store myself several days later. It was supposed to be 2-3 day delivery. When I spoke to the store associate, she was almost dismissive and basically said they didn’t have anything until after 3pm on a Monday, granted this was Tuesday and the lease was signed online Sunday, so I expect some delay. This was a perfect time though, as I was coming off a 48hr shift and I’d be home just after noon. Apparently, they decided to show up before 3pm and then just left a door note with absolutely nothing on it. No phone call. No attempt to contact me at all. I call the store and they make it quite obvious, by saying my name over and over (most likely to someone in the store), that they are annoyed and so she reschedules me for the next day AFTER 3pm again. Just save you some time and lack of customer service and use the Killeen or Waco stores. I wouldn’t recommend...

Great staff , Great customer service and understanding management! Despite the disgruntled entitled customers whining underneath because they did not get their way ! Andrea commits her life to her profession and shows amazing customer service under any circumstance! The accounts team does an excellent job in being patient with the same whinny disgruntled customers they sadly encounter, and are always just a phone call away! The Parts Techs do there best in being on time and efficient constantly battling corporate policy that really just gets in the way of doing their jobs ! 10/10 !!! ⭐️⭐️⭐️⭐️⭐️

Your response to my review just shows how much you do not care about your employees… I’m not a customer I’m a former sales manager .. point proven (past store level ) . Sad terrible policy , blowing up peoples phones like it 1997 for sales calls because y’all are so desperate for numbers . Not even taking the time to research my name and the fact that I just left like 3 days ago … I do not even have to say anything else to corporate...