Pizza Hut — Restaurant in Copperas Cove

For years I've used the Pizzahut app to order pizza. Today while visiting my parents I placed an order for them. The price with the 20% tip for the delivery is reflected in the picture. Due to their website they've recommended all orders be paid by a credit card to include a tip. I left instructions to leave the pizza by the door and knock on the door. When the driver arrived he did just that but waited about 8 feet away until I answered the door. I really didn't pay attention but said thank you and proceeded to grab the pizza and close the door. It dawned on me maybe he was waiting for a tip. I quickly got up and took a look at the receipt and saw the tip was not included on the paper copy. I called the store asking why it was not reflected even though I've confirmed online my credit card was charged to include the tip. I felt bad the driver left knowing I did not tip him and the receipt didn't reflect the tip either. So on my way home I stopped by the your business and spoke to the only two driver's with black cars inquiring if either one of them dropped an order to my parent's house. I gave one of the driver's the order number to verify the driver. He seemed to be on the defensive asking if something was wrong with our order. In fact I was just looking for the driver to give him an envelope with a $50 tip and apologize just in case. These are trying times for some especially when you rely on tips. I hope next time your business has better luck identifying drivers who...

My Fiancee prefers Pizza Hut pizza, and I don't mind the food, so I find myself here a lot. They mess up my order on a pretty continuous basis. If I order delivery, they're usually pretty good. When I dine in, they're good for the most part. But when I order carry-out (the majority of my orders), they just can't seem to get thier stuff together. Every thing from the wrong type of pizza to my wait time being double what was estimated is normal. My favorite one is when I emailed corporate one time about my pizza wait time being 45 min. So I got a coupon for a free large pizza in the mail and I think an email from the local owner. I order my carry out order a couple weeks later (I love pizza, but I do try to space them apart) and tell them about my coupon on the phone, and they ask to see it. Ok, no problem. I take it in, and they spent 10 min deliberating if they were going to acknowledge it because they've never seen one before. Finally, after much agony, whoever it was in charge decides to go ahead and accept it.

I just can't seem to figure it out - dine in or delivery and I'm good to go. Order carry out, and it's always late or my order is messed up. I've gotten tons of free food from this, but I'd really just prefer to have my order ready on time...

Absolutely ridiculous service! I ordered my food carry out and was given a bag with my order. After arriving home I realized that my order was wrong and they forgot to include my 2-liter of soda in my bag. I called the store and the woman who answered the phone offered to send a driver out with my order and I agreed that I would appreciate them fixing their mistake. Their manager then responds by saying that they cannot send a driver out to fix my order because then their driver would not be paid. I asked to speak to the manager and she tells me that she can either give me a $3 credit to my account or give me a free Mountain Dew if I want to load my children all back up and drive all the way back up to their location. I made it clear how unhappy I was with this solution and she proceeded to tell me that she cannot send someone out to correct their mistake because again their driver would not be paid for it. This is just one of many issues I have had with this location and my family will not be wasting our time or money eating their again. They refuse to fix their issues or even express concern for their mistakes. Continuously receiving bad customer service and incorrect orders is enough to make me order from someone else. They have officially lost...