uBreakiFix - Phone and Computer Repair — Attraction in Coral Gables

I do not recommend this store I have taken a friend to this workshop because he had problems with his iPhone 7, at first he called personally and they offered to change the battery for $ 68 which became $ 140 because according to the professional assumption It was necessary to replace the port charging, when picking up the phone my friend notices that the people he calls do not hear it, at this moment he thought that the microphone was dirty since we worked in construction and the dust could have damaged it, but the problem continued, We returned a few Days later we left the phone at the store and when we returned to pick it up, my friend noticed a stain on the screen, he handed it over to the supposed professional to fit the screen properly, the result was that they cracked the screen and broke the button. start, when asking the guy who is at the counter or reception he did not have an answer to what he replied asking to speak with the manager of the site, said manager in an attitude of m Afioso literally said that he would not fix it since people always enter the store saying the same thing, I complained to him Telling him that he can not treat all customers for a bad experience and total tranquility he continued in the same attitude, it is a total lack of respect for clients that a business of this type does not take charge of a similar problem, then it is frustrating to have to endure such mistreatment from an office in the service sector and that this happens as I tell it is a sign that it is a common practice, for Please someone send this mr to the site where he learned to work like this and especially to study and take courses on how to treat a client even if he is angry

No recomiendo esta tienda He llevado a un amigo a este taller porque tenía problemas con su iPhone 7, en principio llame personalmente y me ofrecieron cambiar la batería por 68 dólares los cuales se convirtieron en 140 Dólares porque según el supuesto profesional Había que reemplazar el puerto de carga, al recoger el teléfono mi amigo nota que las personas a las que llama no lo escuchan, en este momento pensó que estaba sucio el micrófono ya que trabajamos en la construcción y el polvo pudo haberlo dañado, pero el problema continuó, Regresamos unos días después a la tienda dejamos el teléfono y al regresar a recogerlo mi amigo se da cuenta de una mancha en la pantalla, se lo entrega al supuesto profesional para que ajuste bien la pantalla, el resultado fue que rajaron la pantalla y rompieron el botón de inicio, al preguntarle al chico que está en el mostrador o recepción no tenía una respuesta a lo que respondí pidiendo hablar con el gerente del sitio, dicho gerente en una actitud de mafioso literalmente dijo que no lo arreglaría ya que siempre entran personas a la tienda diciendo lo mismo, le reclame Diciéndole que no puede tratar a todos los clientes por una mala experiencia y total tranquilidad siguió en la misma actitud, es una total falta de respeto a los clientes que un negocio de este tipo no se haga cargo de un problema similar, luego es frustrante tener que soportar semejante maltrato de parte de una oficina del sector servicio y que esto pase cómo lo cuento es síntoma de que es una práctica común, por favor que alguien mande a este sr al sitio donde aprendió a trabajar así y sobre todo a estudiar y tomar cursos de cómo se trata a un cliente incluso si este...

IF YOU'RE CONSIDERING THIS STORE, GO ELSEWHERE, REALLY, I'M NOT EXAGGERATING, AT&T SHOULD STOP SENDING PEOPLE HERE.

This store is the worst uBreakiFix store in the COUNTRY! And yes, I probably shouldn't hold it against the rest because of the Coral Gables poor management. ITS NOT A SURPRISE THEY HAVE THE WORSE GOOGLE RATINGS IN THE AREA.

They do not meet the quality standards and customer service experiences are incredibly bad. I would like to meet the owners to tell them to reconsider their personnel and how they're making them lose so much customers and money! They should address the importance of quality, attitude and client satisfaction, if you think comments here are exaggerated, go ahead and look it for yourself, trying to speak to HECTOR is impossible, what a bad experience I had with him.

I took an iPhone X to repair a cracked screen, everything was nice and fast, a little bit expensive but if they would've provide a nice service it would've been worth it. But, the second we saw the repaired phone we told them IMMEDIATELY that the screen had poor display and some lines in the back that were not normal. They told us 100% that the screen was great and it was a minor issue, they even said that "they didn't know what my eyes were seeing" and me and my family were clearly seeing the screen with bad quality and some back lines that were pretty uncommon. They sold me the idea that I could try the screen and I could definitely bring it back if something was wrong and I had a 90-day warranty. I came back 3 times with "minor issues" and every time they told me that I was normal and it wasn't an issue with the screen, every day I saw how the screen turned off or started typing by itself, once I saw the screen coming out from one side and took it and Jose just pushed it in or something and told me it was fine, it was weird, and one night I was using my phone and it started overheating and turning the flashlight alone, so I turned it off (didn't know it was the last time) and when I tried to turn it on again the screen stopped displaying but the phone was working as I could talk to Siri and the flashlight could turn on when I hit the screen. So I took it the next morning to claim my warranty (AND THEY KNEW I TOLD THEM IT HAD THE LINES) and Hector told me the warranty was useless BECAUSE KNOW THEY SAW THE LINES, and I didn't break my phone but he says he couldn't believe me, so I clearly was trapped into their game and now I'm phone less and denied with the warranty I should have.

DON'T GO, THESE PEOPLE DON'T CARE, They should have some rationale and recognize they saw the lines before but when they destroyed my screen from the inside now they charge it as (PHYSICAL...

TAKE YOUR BUSINESS SOMEWHERE ELSE, UNLESS YOU LIKE TO BE LIED TO. ALSO THEY ARENT PROFESSIONALS AT ALL, HAVE NO CLUE HOW TO FIX A PHONE. (CORAL GABLES LOCATIONS) BEWARE

Gave them my pixel Xl which was water damaged so they can do the free diagnosis as advertised on their website to see whats really wrong and if its fixable. After 3 days i called and a gentleman "Jose" told me the screen is not functioning and has to be changed but he still has to check the motherboard. The screen was completely functioning before i took it in and showed them which showed GOOGLE reboot. Because i did not hear from them again i called 6 days after it was there and they finally said everything on is okay the motherboard has to be replaced and it costs $430 to change it. Which in all honestly i do believe that was the case, i went and picked up the phone and the "OWNER" explain very nicely the person who worked on it said the motherboard is damaged and needs to be fixed. I took the phone and tried their charger there to see if it will turn on like before and get on google loop which it didnt and i did not want to wait there for 10 minutes to see if its going to do that. I got home and when i looked at screen closer i noticed there is a crack if you hold it at a certain angle, which was the reason why the screen wouldn't show anything even though my phone is making noise as it is turned on. I quickly call them and they ask me to come in. I drove 30 min back to just have the "owner" tell me, oh you took it home if you told me right away it would have been a different story as during those 2 hours i went home opened my phone up cracked the screen and came back to accuse them that they did it. The "owner" told me every single time he gives a phone to a client he does a clean inspection to make sure there is not crack or anything cause by them and its in the same form they received it. I pointed to him if that is true how come my sim card slot is missing. That did make him quiet but i was frustrated by the lies and the fact that they weren't taking responsibility for what they did. A simple hey we are sorry we did crack the screen by mistake that is why "Jose" told you the screen needs to be replaced when you called initially but your main problem is the mother board.

Also important TIP: do not leave the store unless you check everything which i should have done myself so they couldn't easily lie about their mistakes. Its sad that they dont give you the phone the same way they received it.

TAKE YOUR BUSINESS SOMEWHERE ELSE, UNLESS YOU LIKE...