Pool Guy Supply — Attraction in Corona

I installed their simple cell cell-h-40k cell in june 2019. It is now july 2020 and the cell is reading low salt. I tested the salt and brought a sample two two different pool stores for testing. All three tests came back with a reading of 3000-3100 ppm. The cell is reading 2200-2500 ppm. I have had several oem cells over the years and know how to maintain the pools water chemistry and maintain the cell.

I Saw this cell on sale on poolguysuplly and thought I would try it out. You remove it and put a dummy cell when the water gets to cold outside. I first installed it in june 2019 and it has less than 6 months run time running at a levels of 25%. My pool is only 11k gallons but my panel software only allows the 40k cell.

The oem cells cost more but they have a three year warranty for a reason. They can be easily found for 4 to 6 hundred dollars all day on line. I figured for half the price this aftermarket cell is a good deal.

When I called they told be some bs well even if it lasts 1 year you could get 3 cells and it would be cheaper than buying the oem. That is also bs. It would cost you$900-$1000.00.

Now im screwed during these hard times and have to spend money to buy a new cell.

Poolguysupply gets calls on these garbage cells all day and continue to still cell them. I called Optimum pool technologies the salt cell manufacture left many messages and never got a return or any help.

I just looked up the address and saw that poolguysupply and optimum pool technologies are at the same address.

I don't like to leave bad reviews but this is bs. You own the company that makes this cell and won't back you product.

Stay away from...

Purchased replacement board for Aqua Rite Salt System. Installed board. It ran perfectly for 3 weeks. After 3 weeks ALL the lights on the board came on and malfunctioned further from that point defaulting to add salt and check cell. Spoke with Jason on the phone 2 times trying to diagnose. He was very helpful and determined the board was bad. Per their request I returned the board to them at my cost of $14 shipping. They did a bench test and called to tell me the board was good and that they would send it back for $15 shipping. They would not consider that their testing was not accurate and the board was defective. I asked them to recheck and they said no. Spoke to Tom the manager and he blamed my installation as to is malfunction. I own 3 pools including rental property and maintain all my pools. This is not the first board I have changed and most likely not the last. The fact that it worked for 3 weeks also means it was not installation error. Long story short. I purchased another board from a different supplier and it works perfectly! Pool Guy Supply did agree to send me "another" board after about an hour of arguing with them but they charged me $15 shipping to return the new board. I don't think I should have to pay the shipping on a defective piece or had to deal with the run around and what they are calling policy. My warner to you as a potential Pool Guy Supply consumer is don't let their attractive price over shadow the value of proper and good customer service and the supplier doing the right thing. I do not recommend them on the grounds of poor service...

Disappointed with Warranty Process and Customer Support

I purchased a salt generator from Pool Guy Supply, and unfortunately, my experience with both the product and the company’s customer service has been deeply frustrating. The unit is still under warranty, yet the support I’ve received has felt more like an obstacle course than a resolution process.

After the generator stopped working, I was asked to run tests with a technician. The technician determined the unit was not functioning. Following that, I was told to take a water sample to a local store for analysis. I complied, and the test confirmed the generator wasn’t producing chlorine. I forwarded this clear, documented result to Pool Guy Supply.

Surprisingly, the company responded saying they don’t accept water tests and insisted that I send the unit back to them for internal testing—along with a $20 fee for the test, despite it being under warranty. The shifting requirements and lack of consistency in their process feel like stalling tactics rather than genuine attempts to resolve the issue.

A warranty should reflect a company’s confidence in its product and respect for its customers. In this case, I’ve encountered delays, unclear procedures, and additional costs that make me question their commitment to customer satisfaction.

I hope others consider this experience before purchasing, and I sincerely hope Pool Guy Supply reviews its support policies to make them fairer, clearer, and...