Sally Beauty — Attraction in Costa Mesa

Tried to purchase a Japonesque eyelash curler at the this location after confirming on the Sally Beauty website that the item was available in store and at a price of $10.99. When I got to the store on 8/7/22, I in fact found the item at a posted price of $10.99 but when the salesperson rang up my purchases, the eyelash curler was posted for $11.49. When I questioned the price discrepancy, the two salespeople behind the counter replied "all our prices are wrong right now". So I requested that the posted price be honored since it the shelf tag and website price matched ($10.99) and they refused to make a price adjustment, repeating that "all their prices were wrong". When I informed them that CA Business & Professions Code 12024.2 states that the correct price of any item is the lowest posted, quoted, or advertised price for which the buyer qualifies, they didn't seem to care. When I told them I would not be purchasing the eyelash curler that I made the trip to the store to get, they seemed surprised. I told them it was the principle and poor business practices and they were quite aloof to the whole thing. No apology and no consideration for the inconvenience. Shortly thereafter, I found the same item at Target (5 min away) for $10.50 - so lucky me! It's unfortunate that the action of two salespeople have soured my loyalty to Sally Beauty. After 5+ years of purchasing beauty products from Sally Beauty, the relationship is over. There are so many other options for sourcing product without being made to feel like my business is insignificant or...

Girls here are amazing!! So knowledable and literally kind!! They helped me with info on how to get a light pink shade for my hair and it came out perfect. Also now advice on doing it titanium. My hair bleaches well! Harper and all the girls rock. It’s nice to go somewhere that people work and are actually happy to help you and take the time to. Super grateful. And now I have pretty hair for way less than a salon would charge all done by me an...

Everything is priced wrong! Every single thing I bought was 2 to 3 times the price of what it was listed for on the shelf. So when I got to the counter, I had to embarrass myself by disputing the price with no willingness from staff to price match what THEY had listed the price to be! In THEIR own store. Thanks retail! One more example of why I should...