Quality Inn Cranberry Township — Attraction in Cranberry Township

I am only giving 1 start, because the gentleman working the front desk (possibly owner) did make an attempt to make it right.

We booked the hotel for 2 nights (4/5 and 4/6) because my not even 2yr old son was having surgery nearby, and it seemed like a fair price to be within 10min of the surgery center.

The lobby kooked great & well kept. However, when we got off the elevator for the 2nd floor (outside entrance), and we noticed that EVERY window on the way to our room had a THICK layer of dust, dirt, and grime, that should have been our first clue that this was not going to be a clean room.

As soon as we entered, the room didn't even have that "clean" smell. I checked the beds first to make sure there were no bed bugs & found hair between the sheets. Dust covering every surface. Splatters on every mirror in the room that weren't even attempted to be cleaned off. What looked like squished bugs (possibly flies?) on the headboard. You could tell the floors had not been vacuumed. I checked the sink outside the bathroom & it didn't appear to be clean, water spots on the faucet handles. The toilet hadn't been scrubbed and under the seat (yes, I lifted to check it) you could see spots of urine/feces.

I immediately went downstairs to tell the gentleman we wouldn't be staying, as the room was filthy. He asked to make it right & offered us a room on the 3rd floor. Due to my son having surgery & needing a clean environment, I politely declined. He asked if I'd like to just take a look, and because my little one had been in a car for over 4hrs, was tired, cranky, and needed a diaper change, I told him I appreciated the offer but we had booked somewhere else.

He understood and printed the papers I needed. I'm still waiting on the refund. When I checked my bank account, they had charged for the room, and charged an additional nights stay (possibly as a security deposit?) I'm honestly not sure. Hopefully I'll have all my money refunded & won't have to further deal...

I wish there was a no star rating. I did not stay @ this location because the desk clerk gave me a room & then gave it to another guest while I was @ the event I came to see. He assigned me room 223 & I put my belongings in the room & left to attend my event. Upon return, my key didn't work on the door so I went to the desk @ which time I was told I was in the wrong room. I told & showed the clerk the key holder said 223 & asked if it wasn't programmed for 223 then how did I put my belongings in the room. She had my bag on the counter behind the desk but I was missing other items from the room. We tried knocking repeatedly on the door but no one answered. She told me her system was down & couldn't open the door. I countered that in the event of a prolonged power outage she would be able to manually override the system to get into rooms. After about an hour, we did get into the room & I retrieved my belongings. At that point I didn't want to stay here & so far haven't been charged for my room. The young woman @ the desk was trying her best to remedy the situation but she lacked the tools to resolve it. She is responsible for good customer service skills & applied them well. The daytime desk worker is responsible for all the issues I experienced. I was not compensated in any way for this horrendous experience & was told by Choice Hotel customer service that the location would be reaching out to me but 5 days later I have not heard a thing. I DO NOT RECOMMEND THIS LOCATION & realize that things happen but no follow up is the...

I booked a King room through your website. When we arrived to check in around 9:30 pm, the reception area smelled bad. The front desk woman took forever to check us in and didn’t say anything to us except asking what is my last name. No greeting. When we went to our room, it was 2 double beds instead of a king. I went back downstairs to the receptionist and told her our room was incorrect, it should be a king bed. To which she asked, “oh you want a king?” I said yes, that’s what I reserved. She told me the floor I requested was booked (interior coorodor) but there was one available on the 2nd floor (exterior coorodor). I said that’s fine we’ll take it as we were tired and just wanted to go to sleep. I’m not sure how the room and location I reserved was not available as I booked through the quality inn’s website. We went to the 2nd room, the walkway outside was dim lighted, dirty, and sketchy. Our room had a king size bed which was correct, however, the comforter, sheets, and pillow cases had black smears of something all over them. It was disgusting. The furniture was broken, room smelled musty, weren’t able to lock our door, TV wouldn’t connect. I told the receptionist our room was very dirty and we wouldn’t be staying here tonight. Instead of apologizing for the inconvenience or asking what was dirty, she just said “so you want another room?” And I said no I want a refund, we don’t want to stay here. She said “ok, your card won’t be charged....