Mattress Firm Cranberry — Hotel in Cranberry Township

Don't even bother ... If I could I'd leave them no stars. I've had the worst customer service EVER with Mattress Firm. I ordered a mattress, frame and box spring almost 3 weeks ago now. The first time it was supposed to deliver nobody even bothered to tell me it wasn't coming. It wasn't until I contacted an online representative that I was told so. The online CSR told me a store employee would contact me when they came in. They never did. I tracked them down. Then they claimed the store manager quit and walked out, not my problem. If one person is the kingpin of your service, your company structure is flawed. It was scheduled to deliver again today. Only to find out the night before that it didn't get shipped. I asked for the area manager to contact me today, they never did. I called the store and they said he'd get back to me when he finished with a customer... 4 hours ago. Sadly this is the 3rd mattress our family purchased there in the last couple of years. I will NEVER shop them again and will tell all friends and family the same. With a widening variety of online mattress options available to deliver in 3-5 days, save yourself the hassle and frustration ... not to mention 2 and how ever many weeks of sleeping on...

I don't believe anybody enjoys the process of buying a mattress. I looked online prior to going to the physical store. I found a mattress on sale that I had my mind set on, so I wasn't wasting anytime when I went it. I met Marianne at the front desk. She was very friendly and showed me my mattress that I was interested in. She suggested to look at some other mattresses that would better suit me personally. (I've had alot of previous broken bones and surgeries.) I ended looking at few different ones. I picked one of the different tempur-pedic mattress they have.. I was not sure at first and questioned my decision. Marianne reassured I would regret my decision and they do have a program if you do not like the mattress you can return it with a certain limit. That made feel really comfortable about the whole purchase. She helped me set up delivery and even arranged the disposal of my old Mattress and boxspring. I went to the store on Sunday ane the mattress was at my house by Tuesday. So far I love the mattress I do notice the difference in sleep already just in the short time of having the mattress already. Overall it was a great experience. Highly recommend and ask for Marianne...

Entering the Cranberry store and she I saw the price of the mattress at the door my first thought was to turn around and leave. I walked in further and Eric walked over and asked me what mattress brand I was interested in and I said I really didn’t know. I have been interested in the purple mattresses since they came out and told Eric of my interest. We walked over and Eric told me about purple mattresses that were on display and when he mentioned the price of the of the purple 4 I knew I couldn’t afford that one. We walked over to the purple 1 and while Eric was explaining it to me I was testing it out. It felt okay but I kept looking at the other purple mattresses. When I tried the purple 2 I knew it was the one. Eric showed me the adjustable base and everything about the bed and when he mentioned the price once again I still would not be able to afford it. Needless to say, Eric was able to get me an adjustable purple 2 bed that fit my budget. My purple 2 bed with adjustable base will be delivered on Wednesday! Woohoo, I got the bed I wanted, a Purple bed!! Thank you, Eric. It was a pleasure...